Alida

JANUARY 25, 2022

2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before. Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

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Analytics Touchpoint Innovation Customers 246

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

InnerTrends

APRIL 20, 2022

You may be asking yourself: What’s the difference between product analytics and web analytics? And when do you need one versus the other? Let’s find out.

Analytics 105

Analytics Tools Software Data 105

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Conversational analytics is also powerful as we are no longer limited to low numbers of survey responses, or hearing only from those customers that take the time to respond.

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Analytics Data Customer Experience Social Media 493

Lumoa

MARCH 6, 2023

Every company wants to know what its customers think of its product- but few think of simply asking them directly. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

How To 130

How To Chatbots Omni-Channel Social Media 130

SurveySparrow

SEPTEMBER 9, 2023

Perfecting your product experience might sound like rocket science but honestly, we’ll say it’s not. In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. What is Product Experience?

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Analytics Analysis User Experience Trends 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.

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Analytics Knowledge Base Analysis Feedback 208

Forrester's Customer Insights

APRIL 26, 2024

This blog post dives into how product analytics helps uncover valuable insights into user behavior, product performance, and market trends.

Analytics 28

Analytics Trends Marketing Management 28

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . Not only can it be difficult to figure out which features to prioritize, but product leaders can also struggle with engineering dependencies, executive demands, and the need to operate with agility in a market that moves faster every day.

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Roadmap Analytics Analysis User Experience 52

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. It can also help with product validation and product discovery. It's masses of valuable qualitative data.

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Analytics Software Feedback Management 71

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

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Analytics Measurement How To Handbook 52

InnerTrends

MAY 17, 2022

The world of analytics took a turn for the best in the last years, and 2022 looks even more promising.

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Analytics Trends 80

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product.

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Analytics Customer Journeys Analysis Metrics 52

IntouchInsight

MARCH 26, 2024

We're excited to announce a significant enhancement to our reporting capabilities based on valuable customer feedback. Over the past few months, our team has been hard at work delivering a highly-requested feature: the ability for organizations to create and utilize custom reporting periods.

Report 156

Report Analytics Feedback Customers 156

InnerTrends

MAY 24, 2022

Whether you’re new to the industry, or a successful product manager who uses analytics in their daily routine, there’s always something new to be learned.

Analytics 52

Analytics Course Industry Management 52

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

Analytics 52

Analytics How To Handbook User Experience 52

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. They range from CRMs and lead generation to analytics and AI helpers.

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Tools Sales CRM Social Media 52

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Shaped by pandemic-accelerated digital proficiency, consumers have been conditioned to expect prompt, user-friendly service from all their product and service providers. The post AI-Powered Analytics Drive Healthcare Compliance and Personalize CX appeared first on Uniphore.

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Healthcare Analytics Self Service Consumers 147

Gainsight

APRIL 21, 2022

That’s what the best product analytics will let you do. They peel back the user’s experience, so you can understand what they’re going through and tweak your product to enhance their experience. We’re here to help you fuel your product enhancements with better data. What Are Product Analytics?

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Analytics Measurement Customer Experience Analysis 59

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Analytics Customer Retention Software 91

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

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Interaction Analytics Contact Center Telecommunications 100

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Feedbackly

DECEMBER 14, 2023

One is the good old customer sentiment analysis, while the other is the customer emotions analytics. In CX, customer sentiment is a KPI that mirrors customers’ perception of your products and brand. What is Emotion Analytics? Sentiment Analysis vs. Emotion Analytics: Which is Better? So, which is better?

Analysis 52

Analysis Analytics Software Metrics 52

InnerTrends

MAY 17, 2022

Understand the product metrics that matter to accurately find optimization opportunities within your product and improve retention.

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Metrics Analytics 59

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. These AI tools for improving productivity are paving the way to improved efficiency. Today, we will explain how AI tools for improving productivity transform industry efficiency.

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Tools Analysis Meeting Knowledge Base 98

Adrian Swinscoe

SEPTEMBER 15, 2022

This is a guest post by James Lockhart, Head of Product Marketing at TelcoSwitch. Voice and speech analytics refers to the process of analysing recorded conversations […]. The post Understanding how all businesses can benefit from voice analytics first appeared on Adrian Swinscoe.

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Analytics Marketing 98

West Monroe

DECEMBER 1, 2021

Companies that look beyond data and technology and shift toward organizational elements can extract more value from their analytics initiatives.

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Analytics Data Technology Company 52

MiaRec

OCTOBER 27, 2022

The way we communicate has changed drastically in recent years, and as the way we communicate changes, so too must the tools we use to support and improve those interactions.

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Analytics Communication Tools Interaction 89

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. It’s much more than just automation.

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Analytics Training Government System 106