InMoment XI

JUNE 21, 2022

Make sure your CX platform is equipped to layer all types of feedback, whether that be direct (surveys) data, indirect data, or inferred (CRM) data. #3: Ideally, every CX platform should tell brands WHAT to do next. 4: When It Comes to CX and the C-Suite, Optimise Your Dashboards.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

InMoment XI

MARCH 11, 2024

An organization can act on these insights by fixing the existing product or service, and then making sure similar issues don’t appear in the future. Online Reviews and Ratings Encouraging customers to leave reviews and ratings on platforms like Google, Yelp, or TripAdvisor provides valuable feedback for businesses.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Analysis 260

Analysis Analytics Social Media Loyalty 260

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Founded in the Nordics,  Forsta  means “to understand” in Swedish. Visit Forsta.com for more information.

Analytics 208

Analytics Touchpoint Customer Centricity Feedback 208

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Features Not all survey tools are created equal, and what works for one company may not suit another.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. This means certain features are only available to Suite customers, while others are exclusively created for customers on the Professional or Enterprise plan.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. If you’re already signed up for emails from Teleopti, there’s no need to re-subscribe to continue receiving valuable WFM and CX Intelligence insights. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

SurveySparrow

APRIL 19, 2024

Don’t worry—we will look into ten data entry platforms that will automate repetitive tasks, improve accuracy, and save you a ton of time! This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Am I right? Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. If you’re already signed up for emails from Teleopti, there’s no need to re-subscribe to continue receiving valuable WFM and CX Intelligence insights. Stay connected, stay social.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform.

CRM 52

CRM Customer Relationship Management System Tips 52

Totango

SEPTEMBER 22, 2023

. “Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Comm100

NOVEMBER 13, 2022

Omnichannel customer service software connects every digital channel into a unified platform, bringing improved efficiency and CX, to name a couple of its many benefits. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

Calabrio

FEBRUARY 26, 2021

To better meet the challenges stemming from the evolving workplace due to the pandemic, Calabrio quickly pivoted its platform offerings to quickly assist customers struggling in response to COVID-19. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Analytics Omni-Channel 52

Team Support

MARCH 7, 2024

TeamSupport’s Insights tool can help leaders understand what’s working well and what can be improved before those meetings begin. This includes project management tools, communication platforms, and customer support software like TeamSupport. This not only improves collaboration but also helps to build a strong team spirit.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

SurveySparrow

MARCH 6, 2024

The founders initiated the platform to democratize the market by making it accessible to everyone. The platform is regarded as one of the best mobile-friendly real-time DIY platforms. Real-time results: Get insights as and when responses come in. DIY Platform: You rule here! The best part? Who Uses Pollfish?

Comparison 52

Comparison Analysis Survey Analytics 52

Daniel Group

APRIL 11, 2022

April 12, 2022 (Newswire.com) – Customer Feedback Advanced Insights, Embedded gives The Daniel Group clients access to a suite of customizable dashboards and deep analytics directly from its cloud-based platform, ExperienceConnect. Power BI by Microsoft powers the Advanced Insights option. CHARLOTTE, N.C.,

Groups 105

Groups Feedback B2B Analytics 105

2020 Research

AUGUST 4, 2023

Self-Serve: Grilled Cheese Style With all the ingredients ready and a working stove, you can whip up insights on your own. If your project is quick-turn and relatively straightforward (much like a grilled cheese sandwich), you may want to consider using a digital research platform. Bon appétit! Request a consultation!

Analysis 98

Analysis Consulting Groups Survey 98

Circular Edge

MARCH 4, 2024

With NetSuite, Circular Edge will help its customers take advantage of a powerful cloud ERP platform to gain the visibility and control needed to adapt and thrive. “We NetSuite partners can leverage every aspect of the suite, including ERP, HCM, inventory management, CRM, and ecommerce. Read More

Ecommerce 52

Ecommerce Competitive Advantage Consulting CRM 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Data 91

Data Analytics Customer Retention Software 91

Kustomer

FEBRUARY 6, 2024

These tools also provide robust API support for integration with ERP platforms , CRM, and marketing automation tools, offering high adaptability to cater to multifaceted corporate needs. You will also find the pros and cons of each help desk solution, along with customer reviews sourced from platforms like G2 and Capterra.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Seek tools that give insights into demographics, locations, interests, and engagement.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

SurveySparrow

MARCH 24, 2024

Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Its user-friendly platform is designed to streamline workflow, improve project profitability, and ensure precise billing.

Tools 52

Tools Sales CRM Social Media 52

SurveySparrow

APRIL 15, 2024

These tools can unlock valuable insights, optimize user experiences, and drive growth. This includes survey software and digital adoption platforms to dedicated product analysis tools. The feedback will provide you with insights that can be used to improve the overall product experience. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Gather insights on user experience and usability. I’m sure this is something you should have in mind before choosing the right feedback management platform. Real-Time Analytics : Get insights with actionable data and real-time reports.

Tools 52

Tools Feedback Analysis Analytics 52

Kustomer

MARCH 19, 2024

Today, we’re taking another step in that direction by launching KIQ Agent Assist , a suite of AI-powered capabilities designed to make it easier than ever for agents to efficiently resolve customer issues. Under the hood, it is a suite of AI-powered capabilities built on top of our CRM. What is KIQ Agent Assist? How Does it Work?

Self Service 69

Self Service CRM Knowledge Base Metrics 69

NobelBiz

APRIL 16, 2024

Customers today expect businesses to meet them on their preferred platforms and provide a seamless experience throughout their journey. Personalized Customer Experience: By leveraging data insights from various channels, businesses can tailor interactions to suit individual preferences, leading to higher customer satisfaction and loyalty.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! The Inbound Path Similarly, inbound calls are meticulously managed to ensure control over the customer interaction.

Contact Center 105

Contact Center Call Center Self Service System 105

SurveySparrow

MARCH 2, 2024

But, before that, let me give you an overview of the two platforms. The platform steps away from the traditional forms by offering an interactive model to the customers. With the platform, you can give a more engaging and user-friendly experience. But what if I tell you the team and I have researched for you? G2 Rating: 4.5/5

Comparison 52

Comparison Analytics NPS Abandon Rate 52

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Insight into customer needs Customer surveys can help you identify specific customer needs and preferences.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

Totango

JANUARY 10, 2024

Our leadership team embraces a culture of ‘listen and learn,’ redefining how we share and act on customer insights. From there, Beswada explained that the insights are grouped into relevant segments and then aggregated into dashboards accessible across the organization to marketing, product, operations, and sales.

Sports 93

Sports Leadership Customer Satisfaction Culture 93

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. It now offers Listings, Insights , Webchat, Social, Referrals , and more in one platform.

Brands 116

Brands Multi-Channel Consulting Report 116

Optimove

JANUARY 24, 2024

This article delivers practical insights for swift implementation, ensuring marketers are equipped to elevate their marketing game. For maximum impact, multiple potential journeys should be available, ensuring each customer finds the one that suits them best at any given time. It’s all about perspective.

Customer Journeys 72

Customer Journeys Multi-Channel Marketing Touchpoint 72