GetFeedback

SEPTEMBER 14, 2018

According to a study organized by the Harvard Business Review : “Loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be. How reducing customer effort increases customer loyalty. Simplicity is the name of the game in this case.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

The DiJulius Group

OCTOBER 21, 2014

Policy can kill your brand – Policy is a bad word. Customers hate hearing the words, “Our policy is…” and even worse, employees love to use it as a crutch. One of the biggest contributors to the Customer service crisis is management’s paranoia that Customers are out to take advantage of them.

Policies 63

Policies Brands Loyalty Customer Service 63

Bill Quiseng

DECEMBER 6, 2023

EMOTIONAL CONNECTION To earn employee loyalty, don’t get inside their heads. LOYALTY Customer loyalty to your company starts with company loyalty to your people. Focus as much on creating a GREAT experience for your people and they will do the same for your customers and you will earn the loyalty of both.

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

Helen Dewdney

MAY 28, 2021

Today, (28/05/21) the FCA implements a package of remedies to improve competition and protect home and motor insurance customers from loyalty penalties. It is focussing particularly on the current “loyalty penalty” that punishes existing loyal clients’ premiums and favours new clients. New customers benefit from a much lower price.

Insurance 64

Insurance Loyalty Company Policies 64

InMoment XI

JULY 11, 2023

The result is finely tuned interactions that resonate with customers on a personal level, increasing engagement and loyalty. By harnessing data to forecast customer behavior, companies can deliver personalized experiences, leading to heightened customer satisfaction and loyalty.

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

InMoment XI

FEBRUARY 25, 2022

Employee advocacy, as an advanced EX core concept and research protocol, was designed to build and sustain stronger and more commitment-based and rewarding employee experiences and also improved customer experiences, driving the loyalty and advocacy behavior of both stakeholder groups, and in turn increasing sales and profits.

Company 529

Company B2C Employee Experience Culture 529

InMoment XI

MARCH 6, 2024

With the right approach and unwavering commitment, companies can foster a customer experience culture and deepen their relationships with customers, leading to increased loyalty, advocacy, and business success. Treating customers right, on the other hand, drives loyalty, strengthens your brand reputation, and engenders positive word of mouth.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Kayako

MAY 13, 2022

A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. Privacy policies. Company policies that affect customers. White papers. Blog posts.

Self Service 275

Self Service Knowledge Base e-support Policies 275

InMoment XI

FEBRUARY 3, 2022

And for Gen Z, seamless experiences are table stakes when it comes to maintaining their loyalty. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. Thinking of adapting your approach to customer experience surveys, and customer feedback in general?

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

InMoment XI

JANUARY 4, 2024

But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. These two types of experiences are equally important in cementing customer loyalty and improving the overall experience that is associated with your brand. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Hallmark Business Connections

AUGUST 17, 2021

When you care about their interests, they respond by rewarding you with immediate purchases and long-term loyalty. A great example could be to send out well wishes on the anniversary of your customer buying their first policy with you. For starters, make plans for your associates to spend more time with the people they serve.

Insurance 98

Insurance Loyalty Company Customer Journeys 98

Wired and Dangerous

OCTOBER 3, 2016

Nurturing the bounty of customer loyalty requires more than proper cultivation and seeding. Below are twenty-five ways to show your loyalty to your customers. Name a policy, building, or conference room for a key customer. Great relationships are fueled by affirmation. It must be fertilized with attention and care.

Loyalty 156

Loyalty Customer Service Conference Policies 156

LoyaltyPlus

MAY 11, 2022

For its part, international revenue-passenger kilometres (RPK) rose by close on 166% compared to the year-ago period as governments globally adjust their policies according to other endemic viruses. These can include everything from cargo and airport loyalty to industry travel. E-mail: info@loyaltyplus.cloud. • Tel: (+27) 012 640 0100.

Airlines 52

Airlines Loyalty Self Service Travel 52

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. Thus, when you convey messages that show your business promotes eco-friendly policies then you are more likely to attract a wider clientele.

Loyalty 85

Loyalty Policies Consumers Exercises 85

Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. This personalized approach makes customers feel valued and understood, significantly enhancing their satisfaction and loyalty.

Strategy 225

Strategy How To Wait Times Customer Satisfaction 225

Steve DiGioia

MAY 15, 2023

The Customers Are Watching: Management Strategies For Customer Satisfaction and Loyalty So, what does this mean for management? This can lead to improved customer satisfaction and loyalty. Your position of power comes with a responsibility to deliver the best possible service and products to your customers.

Customer Satisfaction 182

Customer Satisfaction Social Media Loyalty Feedback 182

LoyaltyPlus

SEPTEMBER 30, 2021

However, creating this loyalty through improved experiences in a digital world requires a different approach than before. Much of how these initiatives are positioned comes down to whether the company approaches them as rewards or loyalty programmes,” says Nic Roets, International consultant at customer loyalty specialists, LoyaltyPlus.

Loyalty 52

Loyalty Policies Brand Values Brands 52

Lumoa

FEBRUARY 14, 2024

By clearly communicating the terms of your shipping policy, returns and exchange policy, and support coverage, you remove doubt from the customer’s mind. They are the ones keeping you in business, and letting them know you are thankful for their support fosters loyalty toward the brand.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ShepHyken

NOVEMBER 7, 2023

Written policies, such as how you handle your customers’ data, return policies, guarantees and more build trust and safety. Emotional Connection: This is where loyalty is created. This is what helps drive customer loyalty. Is your organization meeting your customers’ needs? A good customer experience creates trust.

Policies 94

Policies Meeting Customer Service Training Customers 94

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. 74 Percent of Consumers Believe Brand Loyalty is About Feeling Understood and Valued – Not Discounts and Loyalty Perks by Business Wire. My Comment: I’m often asked about the best survey questions.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

PK

OCTOBER 16, 2018

Building Loyalty With Privacy In Mind. When building a loyalty program, it is more important than ever to include considerations around privacy and data security right from the start. Companies will also have to take into consideration the lifecycle of the data and take proper steps to ensure a secure flow of personal information.

Loyalty 58

Loyalty Loyalty Programs How To Omni-Channel 58

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. In addition, today’s business models for loyalty programs can be both affordable and sustainable. Here are 3 ways to improve loyalty in 2019.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

CloudCherry

MARCH 8, 2018

They’ve been at the forefront of creating processes and policies that have helped numerous companies drive loyalty, retention as well as profitability. Over the years, women have played an immense role in shaping Customer Experience.

Infographics 236

Infographics Customer Experience Policies Loyalty 236

Michel Falcon Experience

APRIL 12, 2017

Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer loyalty. In 2016: 68% of workers say training and development is the most important workplace policy. WHY CUSTOMER LOYALTY IS IMPORTANT. I’ll see you next week.

Loyalty 122

Loyalty Company Call Center Video 122

Pretium Solutions

AUGUST 28, 2013

Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look at their policies and procedures through the lens of the customer experience. Here is a policy that is not only customer un-friendly but also creates an inconvenience and cost to the retailer. Background.

Policies 45

Policies Self Service Social Media Retail 45

CloudCherry

MARCH 8, 2018

They’ve been at the forefront of creating processes and policies that have helped numerous companies drive loyalty, retention as well as profitability. Over the years, women have played an immense role in shaping Customer Experience.

Infographics 220

Infographics Customer Experience Policies Loyalty 220

CSM Magazine

JANUARY 31, 2024

This shows that customer engagement and experience matter, too, while selling policies. Insurance companies can improve their integration of policies and ensure that immediate actions are taken with a frictionless method. With 24/7 assistance, customers can get answers for anything related to their policies, claims, or situations.

Insurance 59

Insurance Industry Self Service Customer Service 59

Kustomer

DECEMBER 10, 2019

When devastating things occur, like the recent uptick in high-profile data breaches, it puts a strain on the loyalty of customers. Loyalty is hard to gain, but trust is easy to lose. And unfortunately, some companies may not be safeguarding their personally identifiable information (PII) as closely as consumers assume.

Loyalty 52

Loyalty Customer Engagement Engagement Retail 52

Uniphore

NOVEMBER 11, 2021

Strengthen brand promise and loyalty. For more details, review our privacy policy. Assist customer service representatives in real-time. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

Customer Service Representative 130

Customer Service Representative Policies Customer Centricity Innovation 130

CloudCherry

FEBRUARY 1, 2018

How can they build customer loyalty in a market where the competition is at a peak? Learn more about the Banking Customer Experience methodology that helps drives better processes, policies and continuous improvements in your organization. So, what can banks do to ensure that they keep heading in the right direction?

Infographics 239

Infographics Banking Policies Loyalty 239

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. Look for a customer care partner who views your success as their own and is poised to grow and evolve alongside your company.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Uniphore

JANUARY 26, 2022

For more details, review our privacy policy. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

Banking 130

Banking ROI Policies Financial 130

Beyond Philosophy

OCTOBER 17, 2016

It is important to get these memorable bits right, or your customer loyalty will certainly go to pieces. Understanding how memories form is important to fostering customer loyalty and retention. It requires skills training in empathy and designing policies favoring employee empowerment. Don’t believe me?

Loyalty 60

Loyalty Training Consulting Customers 60

Pretium Solutions

AUGUST 28, 2013

Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look at their policies and procedures through the lens of the customer experience. Here is a policy that is not only customer un-friendly but also creates an inconvenience and cost to the retailer. Background.

Policies 40

Policies Self Service Social Media Retail 40

Pretium Solutions

AUGUST 28, 2013

Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look at their policies and procedures through the lens of the customer experience. Here is a policy that is not only customer un-friendly but also creates an inconvenience and cost to the retailer. Background.

Policies 40

Policies Self Service Social Media Retail 40

ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Be open about policies and anything you know the customer might question or simply not like. Be more consistent – I’m surprised when employees of the same company have different answers to the same question. Have you ever been hit with a surprise fee?

Customer Service 155

Customer Service Tips Guidelines Policies 155

CSM Magazine

MARCH 25, 2024

Their primary goal is to resolve issues and provide a satisfying outcome while keeping the customer’s loyalty intact. If a customer becomes abusive, threatening, or violates policies repeatedly, an agent may need to take action to protect themselves and uphold the company’s standards.

Policies 52

Policies Call Center Exercises Contact Center 52