ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Connect with Shep on LinkedIn.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

OCTOBER 29, 2023

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty. Connect with Shep on LinkedIn.

Customer Service 63

Customer Service Loyalty Programs Ecommerce Loyalty 63

ShepHyken

SEPTEMBER 10, 2023

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Examples 11

ShepHyken

DECEMBER 17, 2023

My Comment: I’ve always felt the best loyalty program doesn’t come from points, miles, or perks but from an amazing customer experience. So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.) So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.)

Customer Service 58

Customer Service Customer Centricity Loyalty Programs Culture 58

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

Customer Service 60

Customer Service B2B Loyalty B2C 60

BirdEye

APRIL 25, 2023

Loyalty incentives programs 15. Host seminars and workshops 18. Loyalty incentives programs Creating a rewards system for customers is a great way to boost loyalty and repeat business. Make sure to update your loyalty program often so it remains fresh and exciting for customers.

Social Media 98

Social Media How To Advertising Sports 98

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

JANUARY 21, 2024

In this year’s report, consumers indicated that they value relationship marketing strategies, personalization and loyalty programs, while third-party tracking tools and social media advertisements continued to rank among the most unpopular. Connect with Shep on LinkedIn.

Customer Service 58

Customer Service Self Service Trends Loyalty Programs 58

Comm100

OCTOBER 8, 2016

Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan. Whether you’ve started a loyalty program, or are considering one for the first time, the following tactics will make your customers fall head over heels. Special workshops and events.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

OCTOBER 1, 2023

So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year? I do like it, but I think it is more about creating a customer loyalty program focused more on repeat business than true loyalty. There is nothing wrong with that! is an excellent way to do so.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

BirdEye

AUGUST 7, 2023

And include information about common car issues, images, and videos showing how your workshop solves these issues. Run a loyalty program to drive repeat business Implement a loyalty program. Benefits of implementing a loyalty program A. A loyalty program will keep your customers coming back.

Strategy 52

Strategy Sales Marketing Social Media 52

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Catalyze your Customer Connection Book your workshop NOW! Download our Training Brochure Book your workshop NOW! CEX #CRM #CustomerService #CustomerSatisfaction Click To Tweet. Make them Feel Special.

Customer Centricity 149

Customer Centricity Fashion Airlines Connections 149

Optimove

APRIL 2, 2020

Host Online Workshops. Knitting workshops for a fashion eCommerce site or online streaming shows for an event tickets site could work. Create Loyalty Programs Now That Pay Off Later. Are you donating to charities or other non-profit organizations? This certainly helps with brand perception. ” **.

Communication 52

Communication Entertainment Sports Ecommerce 52

SurveySensum

JANUARY 26, 2024

Offer webinars or workshops to deepen their understanding and facilitate decision-making. Reward repeat purchases : Implement a tiered loyalty program with points, personalized discounts, and exclusive benefits as customers move up the tiers.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Chadwick Martin Bailey

OCTOBER 9, 2020

Last week, I attended IA’s Design Thinking Workshop , led by Brianna Sylver—a topic we strongly believe in to creatively solve business challenges. A hotel chain brought us in at Stage 4 , once they’d already ideated scores of new ideas for their loyalty program. Ask how we can help you !

Loyalty Programs 59

Loyalty Programs Hotels Innovation Consumers 59

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 52

Airlines Loyalty Self Service Loyalty Programs 52

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation can be as simple as inviting in a customer cohort to a workshop or asking for feedback directly along the way. Starbucks has credited its hugely popular pumpkin spice flavor and several parts of its loyalty program to customer ideas. This can lead to the first layer of your service blueprint.

Customer Journeys 110

Customer Journeys Social Media Groups Fashion 110

Chadwick Martin Bailey

JANUARY 5, 2021

I understand my clients better thanks to workshops and seminars, and through my colleagues who have a wealth of experience building great client relationships. For example, credit card usage and loyalty point redemptions have been all about travel and dining. Being at the forefront of that is an amazing piece of the puzzle.

Travel 59

Travel Loyalty Programs Financial Loyalty 59

ShepHyken

APRIL 24, 2023

As Inflation Bites, Loyalty Programs Are More Important Than Ever. Here’s How to Create One That’ll Stand the Test of Time by Colleen Murray (Entrepreneur Media) Chances are your loyalty program is failing. Others are suggesting an amount much larger than what the typical customer is used to.

Customer Service 12

Customer Service Loyalty Programs Tips Loyalty 12

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

SurveySensum

JULY 19, 2023

After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more.

Retail 40

Retail Examples Customer Experience Social Media 40

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Much of this change is being driven by the pervasiveness of technology, especially social media. 24/7/365 mentality.

Trends 40

Trends Customer Service Loyalty Programs Social Media 40

SurveySensum

JULY 4, 2023

Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Events and Experiential Marketing Hosting in-store events, workshops, or demonstrations create memorable experiences that go beyond traditional shopping. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Events and Experiential Marketing Hosting in-store events, workshops, or demonstrations create memorable experiences that go beyond traditional shopping. Completely cashless and hassle-free shopping experience.

Retail 52

Retail Customer Experience Touchpoint Survey 52

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Trends 59

Trends Tips Tools Marketing 59

SmartKarrot

OCTOBER 13, 2023

Workshops, how-to guides, and webinars can turn your customers into experts, maximizing their satisfaction and perceived value. Loyalty Programs: Rewards are universal motivators. But successful loyalty programs go beyond mere transactional benefits. Educate and Empower: Empowered customers are loyal customers.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

BirdEye

MARCH 24, 2023

An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. The following are a few tips to encourage referrals: Create a customer loyalty program. Build a strong customer referral program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

SEPTEMBER 10, 2020

These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees. They organize workshops and training modules for employees to ingrain the customer-centric values in them. Building customer loyalty programs and feedback.

Chief Customer Officer 10

Chief Customer Officer Loyalty Programs Customer Centricity Customer Success 10

NobelBiz

OCTOBER 24, 2023

Loyalty program enrollment for customer retention. Providing exclusive offers through loyalty programs. Conduct training sessions or workshops to educate teams on the customer journey and its implications for their respective roles. Chat support for real-time assistance. Email communication for query handling.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

Optimove

JULY 12, 2021

Watch the 3-minute mini-workshop or read the transcript just below it to find out: Customer Engagement – A Key Success Strategy for Any Business. Implement rewards/points programs, membership/loyalty programs, and VIP clubs to incentivize customers to increase engagement with your brand.

CRM 52

CRM Customer Engagement Engagement Strategy 52

SurveySensum

APRIL 8, 2024

Community and Event Participation: Engage with your local and online communities by participating in or hosting events, workshops, and webinars. Implement loyalty programs or rewards to encourage repeat business and deepen customer loyalty, offering exclusive deals or rewards for referrals.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Begin networking Cultivating professional relationships with other consultants, small business owners, and stakeholders in your industry can help you find consulting jobs.

Consulting 98

Consulting Social Media Financial Strategy 98

Grade.us

JUNE 18, 2019

If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. Be sure to give your library the upfront time they need to promote your workshop, seminar or event aggressively. B2B Local Marketing Idea #21: Loyalty programs.

B2B 40

B2B Marketing Advertising Sales 40