ShepHyken

FEBRUARY 18, 2024

My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Connect with Shep on LinkedIn.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Connect with Shep on LinkedIn.

Customer Service 61

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 61

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

Customer Service 61

Customer Service B2B Loyalty B2C 61

ShepHyken

SEPTEMBER 10, 2023

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

DECEMBER 17, 2023

My Comment: I’ve always felt the best loyalty program doesn’t come from points, miles, or perks but from an amazing customer experience. So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.) So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.)

Customer Service 59

Customer Service Customer Centricity Loyalty Programs Culture 59

BirdEye

APRIL 25, 2023

Connect with influencers 9. Loyalty incentives programs 15. Host seminars and workshops 18. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Make sure to update your loyalty program often so it remains fresh and exciting for customers.

Social Media 98

Social Media How To Advertising Sports 98

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. Connect with Shep on LinkedIn.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

JANUARY 21, 2024

In this year’s report, consumers indicated that they value relationship marketing strategies, personalization and loyalty programs, while third-party tracking tools and social media advertisements continued to rank among the most unpopular. Connect with Shep on LinkedIn.

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

C3Centricity

AUGUST 26, 2019

Whether you are connecting with your customers by mail, phone, email or the web, you need to first request permission to ask any questions and to gather the information you are looking for. More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Make them Feel Special.

Customer Centricity 149

Customer Centricity Fashion Airlines Connections 149

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Comm100

OCTOBER 8, 2016

If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Loyalty Programs. For this reason, excellent customer loyalty programs can do wonders for your customer retention plan.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Offer webinars or workshops to deepen their understanding and facilitate decision-making. Reward repeat purchases : Implement a tiered loyalty program with points, personalized discounts, and exclusive benefits as customers move up the tiers.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 52

Airlines Loyalty Self Service Loyalty Programs 52

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. The focus on personalization not only enhanced customer engagement but also fostered a deeper connection between customers and the Nike brand.

Retail 40

Retail Examples Customer Experience Social Media 40

ShepHyken

APRIL 24, 2023

The Power of Authentic Branding: Connecting with Customers on a Deeper Level by Syed Balkhi (CustomerThink) In today’s competitive marketplace, it is more important than ever to establish a connection with customers. We must create an experience that connects with them on an emotional level. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Tips Loyalty 12

Chadwick Martin Bailey

JANUARY 5, 2021

I understand my clients better thanks to workshops and seminars, and through my colleagues who have a wealth of experience building great client relationships. For example, credit card usage and loyalty point redemptions have been all about travel and dining. Being at the forefront of that is an amazing piece of the puzzle.

Travel 59

Travel Loyalty Programs Financial Loyalty 59

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. The following are a few tips to encourage referrals: Create a customer loyalty program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Connect with Shep on LinkedIn.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

SurveySensum

JULY 4, 2023

Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Events and Experiential Marketing Hosting in-store events, workshops, or demonstrations create memorable experiences that go beyond traditional shopping. That’s the universal truth.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Events and Experiential Marketing Hosting in-store events, workshops, or demonstrations create memorable experiences that go beyond traditional shopping. That’s the universal truth.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SmartKarrot

OCTOBER 13, 2023

By crafting experiences that cater to the specific needs of different segments, account managers can foster a deeper connection and understanding, eliminating the feeling of being ‘just another customer’ in a vast sea. This deepens trust and encourages them to stay connected with your brand.

Customer Retention 10

Customer Retention Strategy Loyalty Programs Customer Centricity 10

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Trends 58

Trends Tips Tools Marketing 58

Optimove

JULY 12, 2021

Watch the 3-minute mini-workshop or read the transcript just below it to find out: Customer Engagement – A Key Success Strategy for Any Business. Customer engagement reflects the depth of the emotional connection a customer has with your brand. What Are Some Customer Engagement Strategies? How Do You Measure Customer Engagement?

CRM 52

CRM Customer Engagement Engagement Strategy 52

SurveySensum

APRIL 8, 2024

Community and Event Participation: Engage with your local and online communities by participating in or hosting events, workshops, and webinars. Authenticity and mutual value are the cornerstones of successful partnerships, driving both brand growth and deeper customer connections.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

MARCH 17, 2023

Partnering with a HR small business consultant with existing industry connections and access to talent referrals can help you hire the right people and manage them well too. Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants.

Consulting 98

Consulting Social Media Financial Strategy 98

Grade.us

JUNE 18, 2019

If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. Be sure to give your library the upfront time they need to promote your workshop, seminar or event aggressively. Facilitate five connections for every one connection you request.

B2B 40

B2B Marketing Advertising Sales 40

Experience Investigators by 360Connext

MAY 24, 2017

Because the magic of a great customer experience is tied directly to our emotional connection to a brand. “ Am I expected to mention our loyalty program anymore? “…the magic of a great #CustomerExperience is tied directly to our emotional connection…”… Click To Tweet.

Hotels 125

Hotels Infographics Loyalty Programs Customer Journeys 125