ShepHyken

FEBRUARY 18, 2024

My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. Seriously, there are good tips.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

Retently

APRIL 5, 2024

Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. With offerings like coding workshops, creative sessions, and spaces for entrepreneurs, Apple is pushing the boundaries of what a store can be. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

JULY 19, 2023

After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more.

Retail 40

Retail Examples Customer Experience Social Media 40