how-to-deliver-a-united-one-company-experience 
Customer Bliss
DECEMBER 12, 2018
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Here’s a “hot potato” experience you may have had. Make Mom Proud restaurants, instead, choose a teamwork model—where how people are paid doesn’t impact service.
InMoment XI
JUNE 7, 2022
Surveys are one of the most direct and effective means of gathering insights. I’ve found one such questionnaire, the transactional survey, to be an invaluable tool for assessing almost any customer touchpoint. Let’s briefly discuss how it works. How Are They Used? What Are Transactional Surveys?
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InMoment XI
SEPTEMBER 23, 2021
Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools? There’s no better way to retain your customers than through customer experience programs. Key #1: Preserving the Base.
InMoment XI
APRIL 18, 2023
Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. Because she speaks to thousands of client-side professionals and many vendors, she gets an insider view of how the entire industry is structured, giving her a unique perspective on the CX market.
InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
Customer Bliss
DECEMBER 16, 2020
As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. I recently shared some insights with The Sweeney Agency about ‘How to Elevate Customer Experience,’ and I’ve outlined key takeaways from my conversation below.
Lumoa
APRIL 28, 2024
78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024. More than 80% of business leaders see customer experience as a growing priority in 2024. That’s where customer experience platforms come in.
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