2020 Research
MARCH 14, 2023
In this blog post, we will explore Qualboard’s Group Discussions feature, one of the platform’s most used f unctions. Ready to start your first Group Discussion? Request a consultation What are Group Discussions in Qualboard? When to use Group Discussions? How to use Group Discussions?
Lumoa
FEBRUARY 7, 2023
How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? Focus Groups: when you want to get deep into conversations with your customers, focus groups are an excellent way to ask deeper questions.
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CSM Magazine
APRIL 24, 2024
Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. Jim Fleming, WFM Specialist Architect at Sabio Group, said: “WFM solutions have been essential in enhancing the efficiency of customer operations for decades.
QuestionPro Audience
JUNE 2, 2022
It’s a group of components that a researcher can use to select a sample from the population. Learn how to define a sample frame and when and how to use it. Any resource that has the information needed to reach every individual in the targeted group qualifies as a source. . Content Index. from 1 to 3000). .
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company. How TechStyle saved $1.1M Today, TechStyle Fashion Group automates millions of calls and chats each year with conversational AI.
AWS Machine Learning
JANUARY 12, 2023
This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. At The Very Group , which operates digital retailer Very, security is a top priority in handling data for millions of customers. Engineering squad-level overrides are documented in GitHub on how to use them.
Lumoa
AUGUST 8, 2023
This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This feedback helps inform how they operate going forward.
Speaker: Nate Brown, Co-Founder, CX Accelerator
The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Learn how to round out your CX dashboard with metrics related to the employee experience, the customer journey, and business results. Do you have the right metrics in place to assess your true impact?
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. How to win in an omnichannel world.and more! We see businesses focusing more on customer convenience and the speed of transactions.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
In the upcoming webinar, “Leveraging Data Analytics to Optimize the Customer Experience,” The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed will share an in-depth look into how The Northridge Group empowers clients with visibility into Contact Center data to promote a consistent Customer Experience.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
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