NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. They need a performance management platform that provides them an individual, intuitive dashboard that will alert them immediately if they are off track. Myth #2: Remote work is for startups.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

JANUARY 28, 2020

Community management is a pretty fast-paced and ambiguous job. In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community management is a pretty fast-paced and ambiguous job. In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Community, Everywhere Webinar. 5 Must-Hear Podcasts for Community Managers. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Together, these tools provide a comprehensive overview of call center operations, empowering managers to optimize performance continuously. Hold queues and smart call routing play a pivotal role.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help. The answer is both.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. Review milestones along the customer journey. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. I get more contacts and we address it immediately, so that’s risk management as well. You need to bake that in.

Gamification 98

Gamification Customers Sales Examples 98

NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Regular training programs, incentives, and supportive management can help to motivate agents and boost their performance. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Webinars & Events. We are excited to announce that Khoros has acquired CX innovator Topbox. January 21, 2021.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Playvox

JULY 28, 2022

There’s so much to do and so many types of customers to work with — not to mention so many channels to manage — that having a team of agents with different strengths will invigorate your customer experience. The generally accepted generations are defined as: Related Article: 4 Tips for Managing a Multigenerational Contact Center.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I’m your Customer Success Manager.” Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Q&A Recap.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Nate chatted with Talkdesk Product Manager, Robert Sur, about the importance of leveraging call center data to develop and refine a phone support strategy.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . Tiered Programs for Increased Gamification. In fact, 42% of Americans say that they will stop shopping with a brand they are loyal to after two bad experiences.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews.

Conference 52

Conference Social Media Gamification Insurance 52

ChurnZero

APRIL 8, 2020

But having your own customer community —a space that’s managed by your business itself but predominantly populated by your users—you build a tight community of advocates, as well as transparency around your product experience. Engage customers with rewards, badges, and gamification features. Who doesn’t want a piece of that?!

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. As an added bonus a combination like this enables users and moderators to work with the community content in a way that favors the most valuable content and demotes the fluff—making knowledge base management a breeze.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I’m your Customer Success Manager.” Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Q&A Recap.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Offer personalized support and build strong relationships through available Customer Success Managers. By gamification. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ProProfs Chat

SEPTEMBER 17, 2021

A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. This acts as a reference guide for all the managers and team members alike. Incorporate Manager Training. What are its components?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product. ”

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Let’s meet the experts!

Call Center 52

Call Center Management Contact Center Gamification 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. Now available: Manage TikTok directly from Khoros TikTok is the latest channel to be integrated into the Khoros platform!

Self Service 10

Self Service Social Media Roadmap Gamification 10

ChurnZero

JULY 12, 2019

Two important components in gamification are surprise and delight. Explain what users managed to do with key events. Your users will wonder how they managed to work before using your software and they’ll turn into loyal customers and advocates. Upcoming Webinar. Speaker: Bora Lee, Customer Success Manager, ChurnZero.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Businesses have the opportunity to share stories that highlight their mission, values, unique selling points, management team, and areas of expertise.

Social Media 109

Social Media Video Guidelines Feedback 109

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Effective management of customer interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40

Playvox

SEPTEMBER 20, 2023

By applying them to this type of work, you can give time and energy back to your managers and agents to spend on activities that directly improve customer experience. One area where you can ease AI and automation into your contact center is in your quality management (QM) processes. What is Automated Quality Management?

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Success begins with a smarter approach to Workforce Engagement Management (WEM). In order to achieve this a truly integrated cloud-based platform is required.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Do agents have access to the same performance data as their managers?

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

MARCH 19, 2021

So, your customer support team can manage the whole customer data, keep track of the services and support offered to every one of them, and share all the data readily with the sales and marketing teams, enabling them to make informed decisions. Its recording feature lets you create webinars. . 6 Atera’s Powerful IT Solutions.

Tools 52

Tools Social Media CRM Customers 52