NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Post-call analytics, on the other hand, delve deeper into each interaction, offering insights into customer behavior, agent performance, and potential areas for improvement.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

JUNE 5, 2023

A productive outbound lead generation campaign involves gathering and analyzing data about potential customers, understanding their needs, and tailoring the approach accordingly. This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SmartKarrot

OCTOBER 3, 2023

Leverage relevant data to send personalized messages, proactive customer support, and targeted campaigns to drive greater engagement. Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Remember, engaged users are loyal customers who drive business growth.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Improved customer loyalty and retention.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

FEBRUARY 22, 2023

Your managers will notice an increase in productivity in all areas of their everyday job. A good contact center solution should have a backup plan to guarantee that your business can manage customers during downtimes. Can remote work be managed? Even if you have the finest technology available, it might still fail.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

Your managers will notice an increase in productivity in all areas of their everyday job. A good contact center solution should have a backup plan to guarantee that your business can manage customers during downtimes. Can remote work be managed? Even if you have the finest technology available, it might still fail.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52