GetFeedback

APRIL 3, 2019

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. We know how they’re feeling after interacting with our customer service agent.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

SurveySensum

DECEMBER 8, 2023

It should go beyond providing a transactional exchange and extend into creating a seamless, positive, and memorable interaction at every touchpoint. This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses.

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

InMoment XI

JANUARY 10, 2024

In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more. What distinguishes it from multichannel systems is the integration of these channels, allowing customers to switch between them without losing the context of their interactions.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. That’s where website feedback tools come into play, and yes, they do play a crucial role. The sheer volume of user feedback platforms can make your head spin. If you are looking for a list of website feedback tools, here you have it. Guess what?

Tools 52

Tools Feedback Analysis Analytics 52

Education Services Group

MAY 12, 2021

This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Methods include customer feedback surveys , service evaluations , and more. Interaction Metrics is based in Portland, Oregon and works with companies across the United States.

Metrics 52

Metrics Interaction Brands Survey 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

NOVEMBER 7, 2023

Omnichannel Collection: Gather feedback from various touchpoints, including email, social media, and QR codes, ensuring comprehensive data. Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. It makes the process of gathering information so much fun.

Interaction 52

Interaction Social Media Survey Hotels 52

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 89

Video Contact Center Customer Experience Net Promoter Score 89

SurveySensum

NOVEMBER 15, 2023

So, you launched a product feedback survey to identify pain points and improve your product. After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. Ouch, right? Yes, there is!

Examples 52

Examples Feedback Brands User Experience 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySensum

AUGUST 8, 2023

That’s where customer feedback comes into play. To make it happen, you need to consistently gather customer feedback and understand your customer’s expectations. But the thing here is – gathering customer feedback is a former part of the job. Leverage Customer Feedback to Improve B2B Customer Service 1.

B2B 52

B2B Feedback Customer Service Self Service 52

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

PeopleMetrics

MARCH 26, 2018

Are you familiar with all the different ways your customers interact with your business? Whether you're a seasoned CX professional or you've never heard of CX, chances are you at least have some basic notion of the areas, or touchpoints, where customers interact with your organization. Optimizing the feedback collection experience.

Touchpoint 86

Touchpoint Feedback CEM Call Center 86

Opinionator

FEBRUARY 22, 2021

There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Following a negative customer interaction, 58% of Americans would never use that company again. Defecting customers cannot be salvaged.

Feedback 86

Feedback Case Study Guest Experience ROI 86

Blake Morgan

JUNE 14, 2022

But creating those great experiences that resonate with customers and employees requires paying attention to customer feedback and insights. . Turning customer feedback into actionable insights requires continuous listening, finding areas to improve and driving those improvements. You can watch the video of our full discussion below.

Feedback 59

Feedback How To Call Center Groups 59

Happy or Not

NOVEMBER 17, 2023

Two popular methods that have emerged to gauge customer sentiment and improve service quality are HappyOrNot instant feedback and mystery shopping. HappyOrNot’s instant feedback system revolutionizes how businesses understand and enhance customer satisfaction.

Feedback 36

Feedback Customer Centricity Customer Satisfaction Trends 36

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. A survey showed that more than 65% of US citizens interacting with federal agencies preferred self-serve options over speaking with someone. Chatbots take this self-service to another level.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Customer service training videos have been used for decades by companies to improve customer interactions with employees. Service training videos are an infinitely scalable solution to streamlining service standards and are therefore an excellent way to teach good customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Thematic

MAY 10, 2023

In this article, we’ll focus on security because this is the more common concern of our customers: analysts and researchers who work with customer feedback. It was trained on large volumes of data to interpret and generate text, images, video and audio data. Generative AI - 101 Knowledge is power!

Analysis 62

Analysis Feedback Data Social Media 62

Comm100

JULY 20, 2023

Enhancing student engagement and support With ChatGPT, higher education institutions can provide students with personalized and interactive learning experiences. The chatbot-powered system can answer student queries, provide instant feedback, and offer guidance on assignments and projects.

Chatbots 144

Chatbots Exercises Course Video 144

TechSee

SEPTEMBER 21, 2023

Similarly, Generative AI must be multisensory, fusing text, voice, and vision to interact with and help users naturally. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This provides invaluable context to your conversation.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

inmoment

MARCH 12, 2020

On one hand, brands have traditionally relied on written questions to solicit feedback and suggestions from customers. There are many design elements to consider here, but multimedia feedback is arguably the most important. This is the root of visual media’s feedback effectiveness. Worth (60) Thousand Words. Going Deeper.

Feedback 52

Feedback Video Social Media Survey 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Tools 52

Tools Feedback Multi-Channel NPS 52

Comm100

FEBRUARY 6, 2024

This approach transforms learning from a passive to an active process, making it more engaging and interactive. The strategies below represent a shift from traditional rote learning to a more interactive and dynamic educational experience. Feedback and Adaptation In gamification, feedback is crucial for guiding and motivating students.

Gamification 100

Gamification Engagement System Feedback 100

ChurnZero

APRIL 1, 2024

Implementation Tips: Integrate AI tools that track user engagement and feedback during the onboarding process to continuously improve and personalize each experience. Both tools use AI to analyze user interactions, optimizing the onboarding journey for clarity and engagement. Related: AI adoption by CS teams. Find out more.

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. And positive feedback helps you with exactly that.

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

Zeisler Consulting

JANUARY 23, 2024

The timing of surveys is an interesting topic, and I’ve got a thought or two on that: Some will say that the more immediate your feedback, the better. Continual, and follow-up reminders and feedback are valuable, sure. Are we right to send out surveys right after an interaction? How does this relate to CX and VoC generally?

Survey 93

Survey Meeting Video Feedback 93

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

Ecrion

JULY 8, 2019

The need to create better looking documents raises the need to use interactive document software. This is unlike standard PDF, which provides minimal multimedia elements and lacks interactivity. Using interactive software helps you identify your customer’s touch point.

User Experience 61

User Experience Interaction Software CEM 61

Ascribe

AUGUST 24, 2021

Analyzing customer feedback is a complex and insightful process. Your company needs a specialized approach to get the most out of your customer feedback, allowing you to offer the best customer experience. Techniques for Customer Feedback Analysis. Techniques for Customer Feedback Analysis. What is Customer Feedback?

Analysis 40

Analysis Feedback Social Media Net Promoter Score 40