Oracle

MAY 19, 2020

CX Customer Webinar Series: Service in a Changing World. Customer service in time of high pressure and change. CX Marketing Webinar: Understanding Email Deliverability: Key Factors & Key Performance Indicators. CX Marketing Webinar: Cross Channel Personalization for B2B Marketers (Maxymiser/Eloqua).

Self Service 40

Self Service B2B Exceptional Customer Service Conference 40

CSM Magazine

JULY 26, 2023

When advisors feel valued, supported, and motivated, they are more likely to deliver exceptional customer service, exhibit higher job satisfaction, and contribute to a positive work culture. ’ About the Author Dr Phoebe Asquith is Research Psychologist & Senior Business Consultant at Sabio Group.

Exceptional Customer Service 52

Exceptional Customer Service Groups Consulting Culture 52

Kustomer

JUNE 8, 2021

If you’d like to know more about how to differentiate yourself in the market and improve the agent experience for the customer, you can watch our ondemand webinar here. Delivering exceptional customer service requires companies to empower their team with the tools they need to succeed.

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

CSM Magazine

NOVEMBER 3, 2022

Good communication, whether verbally, via email, or via text, is the foundation of exceptional customer service. Communities are integral to businesses, especially on the part of customers. If you treat your customers like members of a community, they’ll feel even more appreciated. Great Sense of Community.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Social Media 52

CSM Magazine

JUNE 20, 2023

Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy!

ROI 52

ROI Customer Service Marketing Social Media 52

Comm100

JUNE 30, 2016

In Customer Service Training, the on-site course, Corporate Strategies describes customer service as, “a unique combination of skills, techniques and methods that the most dramatically successful customer service operations all share.” ” Exceptional Customer Service by Reed.co.uk.

Customer Service Training 139

Customer Service Training Course Training Customer Service 139

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! For more ideas about improving your customer understanding, why not watch the FREE Customer Centricity Champions Webinar ?

Healthcare 202

Healthcare Consumers Customer Service Company 202

Myra Golden

JUNE 1, 2015

Be Gumby – A fun and memorable customer service. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample.

Training 40

Training Video Customer Service Customer Service Training 40

Kustomer

DECEMBER 29, 2020

February – Kustomer launched our first ever podcast — Customer Service Secrets — to help leaders transform their customer service, with practical information from thought leaders and practitioners who share their secrets to delivering exceptional customer service. Guide: The 2021 CX Prep Guide.

Self Service 105

Self Service CRM Consumers Chatbots 105

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. Cold Lead Outreach Cold lead outreach in outbound call center campaigns requires a strategic approach to engage potential customers.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Solvvy

OCTOBER 30, 2020

According to research from American Express , the majority of Americans have decided to not go through with a purchase because of a poor customer service experience, and one-third of consumers say they would consider switching companies after just one instance of bad customer service. No problem.”

Self Service 48

Self Service Customer Service Chatbots Return on Investment 48

Playvox

APRIL 19, 2023

Stick To The Schedule When tasks are allotted to customer service center agents, they are scheduled to help ensure that there is enough time for everything to get done smoothly and efficiently. Sticking to this schedule is crucial when it comes to efficient time management and providing exceptional customer service.

Contact Center 56

Contact Center Management Interaction Poor Customer Service 56

BirdEye

NOVEMBER 7, 2023

Webinar invitation car sales email Subject: [Recipient’s Name], Join Us for an Exclusive Webinar to Buy Your Next Car Smartly! Dear [Recipient’s Name], We are excited to invite you to an exclusive webinar tailored to transform your car buying experience.

Sales 115

Sales Automotive Tips Advertising 115

NobelBiz

JANUARY 10, 2022

From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “ Working with our cloud contact center solution NobelBiz Omni+ provides you with the following benefits: For your contact center, we provide world-class contact center software that is easy to use and provides exceptional customer service.

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

SurveySensum

SEPTEMBER 26, 2023

Consider leveraging native cloud-based app integrations and APIs to connect seamlessly with other software solutions your customers rely on. Provide impeccable customer support. Exceptional customer service can set you apart from competitors and create a strong emotional connection with your users.

Strategy 52

Strategy Management User Experience Measurement 52

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. If your human resources department is lagging behind, we encourage you to watch two webinar episodes that can take your game to the next level. Watch our free, on-demand webinar about credit card processing for contact centers.

Call Center 52

Call Center Contact Center CRM Social Media 52

CSM Magazine

APRIL 13, 2023

An exclusive webinar featuring Forrester Senior Analyst Vasupradha Srinivasan will be held on May 11, 2023 at 11 a.m. SuccessKPI’s insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service.

Contact Center 52

Contact Center Exceptional Customer Service Study Consulting 52

ChurnZero

SEPTEMBER 16, 2021

If you think you should be speaking with a certain customer more or less often, that’s a detail you can work into the calendar, too. Some events that might be good opportunities to reach out to your customer base include: New product launches. New resources, such as ebooks or upcoming trainings and webinars.

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52

Experience Investigators by 360Connext

APRIL 14, 2020

Blueprinting helps you plan the customer’s journey and the employees, processes, and activities to support that journey. This course covers the steps to creating a blueprint for exceptional customer service.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Stella Connect

JANUARY 4, 2022

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs), a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. OKRs help agents see the big picture and where they fit in.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs) , a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. Clarify expectations at all levels. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. For new customers, the support team offers assistance with initial configuration, integration with other tools, and training to get started with the platform.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Stella Connect

APRIL 17, 2018

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs) , a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. Clarify expectations at all levels. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Lumoa

NOVEMBER 2, 2022

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. This blog will share some of the highlights of the webinar. This blog will share some of the highlights of the webinar.

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. These ways include helping agents in developing client relations and offering exceptional customer service and experience. Jason Cutter, CEO of Cutter Consulting Group.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52