Confirmit

MARCH 12, 2019

It’s a huge event which covers an incredible amount of ground over the space of a couple of days. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. We’d love to see you!

Gamification 56

Gamification B2C Social Media B2B 56

Optimove

NOVEMBER 2, 2022

Additionally, the use of interactive promotional messages – like an offer reveal or the gamification of email content will further increase email interaction and engagement and play into the overall theme of the biggest international sporting event. #3 3 – Add email skin to templates .

Tips 52

Tips Multi-Channel Social Media Sports 52

Confirmit

APRIL 18, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Market Research Webinars.

Gamification 45

Gamification Social Media Engagement Technology 45

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING!

User Experience 52

User Experience Tools Feedback Analysis 52

ProProfs Chat

APRIL 25, 2019

The availability of survey tools has made it easier to access templates for net promoter scores and other customer metrics. Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Try Survey Maker Software for Free. Build a Customer Loyalty Program.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Confirmit

FEBRUARY 9, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Market Research Webinars.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Market Research Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

JULY 19, 2023

According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. Organize Engaging In-store Events Some retailers organize special events to enhance the customer experience. 74% is a lot, right?

Retail 40

Retail Examples Customer Experience Social Media 40

Playvox

DECEMBER 21, 2022

Regular inclusion in company events. Managers and agents in our survey weren’t on the same page when it comes to training, with managers favoring instructor-led training and agents preferring to work with another CSR to learn the ropes of handling customer interactions. More engagement and opportunities to collaborate as virtual teams.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySparrow

JANUARY 26, 2021

The key to creating the Best Employee Onboarding Experiences is in realizing that it is not a one-time event but an ongoing process. Most of them would be uneasy in expressing their Feedback outright, and in such cases, it is best to distribute an anonymous survey.

Culture 98

Culture e-support Employee Engagement Gamification 98

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. You can achieve this through engaging in-store events, active social media presence, and community involvement.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

DECEMBER 8, 2022

You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Interactive social apps.

Social Media 98

Social Media Brands Video Entertainment 98

Magellan Solutions

JULY 12, 2021

Gamification is a term that refers to the addition of major gaming features to regular activities. . Call centers in the Philippines commonly find other fun activities for their employees to take part in, aside from your usual annual holiday events, summer trips, and team building trips. Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Not surprisingly, Blackbaud is aiming higher this year — adding new goals, like connecting advocates to NPS surveys to demonstrate how they are more satisfied. Some questions were as simple as “ What is advocate marketing ?”

Gamification 40

Gamification Case Study eBook B2B 40

Grade.us

AUGUST 18, 2020

My understanding of it was that it was always something to help them get increased review counts through gamification etc, and to model Yelp elite for parity. Level 3 Guides are encouraged to organize their own meetup events. Google will not provide funding, collateral, or other types of incentives for these events.

Social Media 58

Social Media Connections Tips Video 58

SurveySparrow

JANUARY 12, 2022

Key Features: Omnichannel Engagement: Share polls/quizzes/surveys via email, text message, chat, web link, Slack, Microsoft Teams, QR codes and more. Interactive Poll Builder: 20+ question types, 500+ templates, image uploads, video surveys, NPS surveys, 360 surveys. 1,500+ integrations.

Gamification 52

Gamification Analytics Survey Video 52

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. When you add gamification to it, you have one of the best Instagram story ideas – Polls. You can also use this feature to conduct informal customer surveys on Instagram.

Social Media 107

Social Media Video Guidelines Feedback 107

SmartKarrot

SEPTEMBER 15, 2020

Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. You can prompt new users to provide feedback via a quick survey once they have completed a particular milestone. Deploying a training widget will help aid this solution. Use of Analytics.

Software 10

Software Gamification Analytics Training 10

SurveySparrow

SEPTEMBER 29, 2023

Workshops are well-structured events designed to fine-tune a journey. Customer Data Analyzing customer feedback, surveys, and historical data provides valuable insights into pain points and areas for improvement along the customer journey. Plus, Pre-designed Survey templates make everything so much easier. #4

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

SurveySparrow

MAY 29, 2024

Planning and executing an event can be nerve-wracking. And when we’re focused on our own little event tunnel, from strategy and venue to content, promotion and registration, it’s easy to lose sight of the people at the other end of it all – our audience. That’s why event feedback is crucial. Here we go!

Feedback 52

Feedback How To Social Media Survey 52

SurveySparrow

OCTOBER 18, 2022

With SurveySparrow, you can create surveys that feel like conversations, allowing you to collect better insights and sentiments from your customers. Personalization : Script consistent yet intuitive interactions with branding, custom themes, survey logic, and custom parameters. . Integration with Zoho CRM. Salesforce Service Cloud .

Software 52

Software Self Service Customer Service Knowledge Base 52

Currency Alliance

DECEMBER 19, 2022

Gamification is another area which stands to be improved by AI. Currently, brands often deploy gamification as a means of collecting customer insight. You can also obtain sentiments from customers by analyzing online chat sessions, reviews, or distributing surveys. Competition in AI-powered loyalty will span industries.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

ProProfs Chat

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySparrow

MARCH 21, 2023

It is typically measured with the help of surveys that customers receive after buying your product or interacting with a support agent. Send surveys to these customers where you ask them a plethora of questions to understand their buyer’s journey, why they purchased from you, and the kind of value they get.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. She speaks on CX at industry events and consults companies to support and educate them as they build or enhance their customer experience practices.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132