Totango

OCTOBER 13, 2021

For effective customer success , respond to upset customer downgrades proactively. Just because a client downgrades, they don’t have to churn. In fact, you can use a downgrade as an opportunity to remind customers of the value of your product and the quality of your customer service, giving them a potential incentive to upgrade again. You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvem

Tips 102

Tips Customer Success Customers Examples 102

Alida

OCTOBER 13, 2021

FURTHER POSITIONING THE COMPANY TO REVOLUTIONIZE THE WAY ORGANIZATIONS AROUND THE WORLD ELEVATE THE TOTAL EXPERIENCE FOR THEIR CUSTOMERS AND EMPLOYEES. Just last month we celebrated the first anniversary of our new brand, Alida. Over the past year we have achieved a remarkable number of milestones – the release of 123 new customer-led product innovations; an ever-growing customer roster of the world’s top brands; expansion into new geographies; prestigious awards recognizing our workplace cultur

Culture 246

Culture Innovation Brands Industry 246

IntouchInsight

OCTOBER 13, 2021

October is here and so are new product features. We have equipped LiaCX® with several new feature updates that will help you collect, manage, and analyze your data.

Data 156

Data Management Measurement Customer Experience 156

Omnicus

OCTOBER 13, 2021

There is no doubt that a contact center is a must-have for any growing business. As your business has grown, you’ve probably added more and more touchpoints and software to meet your customer’s demands and expectations. This approach often ends up with having one solution for phone calls, another one for live chat, several more for messaging, a separate solution for email, and of course, a different solution for handling your Facebook business page.

Contact Center 140

Contact Center Touchpoint Course Software 140

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Zeisler Consulting

OCTOBER 13, 2021

As an Air Force Reservist, I’m always on the lookout for the ‘military discount’ to save a buck or two. Many brands offer a markdown of some sort: Flash your Common Access Card (CAC, the unnecessary obviously-has-to-be-an-acronym term we use to mean, “Military ID”) at checkout, and a lot of places knock 5, 10, or even 15 percent off the total for your purchases.

Loyalty Programs 93

Loyalty Programs Retail System Policies 93

Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

Ecommerce 115

Ecommerce Customer Service Software Tools 115

CSM Magazine

OCTOBER 13, 2021

Winter always brings challenges to certain sectors. In healthcare, there’s an increase in seasonal colds and flus putting pressure on existing services; in retail, there’s meeting the demand of the Christmas season. This winter promises to be like no other. It’s become a cliché to point out how impossible it is to predict what the coming months will bring, but few will dare to suggest the coming months will be straightforward in the face of potential supply chain disruptions.

Customer Service 98

Customer Service Retail Return on Investment Healthcare 98

dscout People Nerds

OCTOBER 13, 2021

Analyzing your data is an extensive process, learning how to use crosstabs effectively can save you time while also giving you a clearer view of your insights.

Data 98

Data How To 98

The DiJulius Group

OCTOBER 13, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group discusses what it takes to attract a bunch of Tesla-driving, Peloton-riding, Starbucks-drinking, Apple-using, and Lululemon-wearing customers. Those brands are not trying to be all things for all people. They are unique, almost exclusive, yet have a cult-like customer base. Their customers are looking for superior products.

How To 90

How To Groups Customer Base Brands 90

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

One Millimeter Mindset

OCTOBER 13, 2021

Consistently choosing the right solution to better serve colleagues and clients is no easy task. First, the right solution is not necessarily the easiest or most popular. Next, you or your team can become comfortable choosing professionally comfortable solutions. Over time, your arsenal of comfortable solutions makes you myopic to selecting the best solutions for solving current problems.

Innovation 86

Innovation Leadership Meeting Consulting 86

Totango

OCTOBER 13, 2021

For effective customer success , respond to upset customer downgrades proactively. Just because a client downgrades, they don’t have to churn. In fact, you can use a downgrade as an opportunity to remind customers of the value of your product and the quality of your customer service, giving them a potential incentive to upgrade again. You can also use downgrades as data to gain insight into where customers are experiencing issues with your product, allowing you to make adjustments and improvem

Tips 78

Tips Customer Success Customers Examples 78

SAP Customer Experience

OCTOBER 13, 2021

On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to announce the latest release of the SAP CPQ Implementation course (C4H420) and associated certification (C_C4H420). The course and certification have been updated based on SAP CPQ Release 2108. What is it about? The SAP.

CRM 80

CRM Course Training Sales 80

Helpware

OCTOBER 13, 2021

Will hybrid telehealth continue during the post-pandemic era? All signs point to yes. But knowing how telehealthcare works and how it relates to healthtech can help fuel new investments and innovations in hybrid telehealth.

Innovation 71

Innovation 71

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

SAP Customer Experience

OCTOBER 13, 2021

We are delighted to introduce our reimagined value map for SAP Customer Experience solutions. This value map is designed to guide customers through the discovery, implementation, extension, integration, and planning for future releases of their CRM cloud solutions from SAP. With reimagined pages and a harmonized user experience, the value.

Customer Experience 66

Customer Experience CRM User Experience Customers 66

MyCustomer

OCTOBER 13, 2021

Engagement How to run successful CX team meetings.

Meeting 107

Meeting How To Customer Experience Engagement 107

inSided

OCTOBER 13, 2021

Our inSi-DED series is back! ?? This week, Cognite's VP of Customer Success, Alex Farmer shares a story of the scariest negotiation of his life. Hold on to your pumpkins. ?? If you want to submit your own CS or community horror story, do so here. (You can be completely anonymous!).

Customers 59

Customers Customer Success 59

2020 Research

OCTOBER 13, 2021

Join Us at MJBizCon. Schlesinger Clinical Research is delighted to exhibit at MJBizCon , the cannabis industry’s leading conference where entrepreneurs to national brands check out new technology, learn, connect, and form partnerships. Visit Our Booth N2340. Connect with our subject recruitment and project management experts and learn how we work with companies on cannabis research and testing.

Conference 52

Conference Groups Connections Meeting 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Education Services Group

OCTOBER 13, 2021

Customer Success is in the perfect position to gather customer feedback about your product. But, once they have it, what do they do with it? Is there a way for them to share feedback with your Product team? And, if CS does inform Product about a customer’s concerns or requests, does Product listen? Is there a way for these two critical groups to talk to each other without friction?

Customer Success 52

Customer Success Feedback Customers Groups 52

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT. 2020 was indeed a unique year for vendor managers and their outsourced partners.

Contact Center 52

Contact Center Call Center Training Management 52

CSM Magazine

OCTOBER 13, 2021

Bespoke International has recorded growth to over 800 employees in its first two years of operations. The company, a fully integrated global outsourced customer service centre, was founded in late 2019 by Warrington-born CEO Mark Thomason and his co-directors. Bespoke boasts major clients in the financial, retail, telecoms, travel, utilities and insurance sectors.

Consulting 52

Consulting Insurance Travel Culture 52

Ann Michaels and Associates

OCTOBER 13, 2021

Audits are an effective observation tool for evaluating everything from product displays and use of marketing materials, to brand exclusivity, franchise compliance, and even adherence to detailed company standards. During periodic visits, auditors openly evaluate the physical and visual aspects of the site according to your customized checklist. Brand Audit.

Brands 45

Brands Retail Government Sales 45

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

CSM Magazine

OCTOBER 13, 2021

Today, more and more online casinos are appearing on the Internet. Therefore, players are faced with a fairly difficult choice. During the selection of gaming platforms, they need to analyze different qualities of casinos. However, most gamblers usually don’t pay much attention to the presence of customer support. But this part of the website is one of the keys to comfortable and successful gambling.

Course 52

Course Customers Consulting Examples 52

Forrester's Customer Insights

OCTOBER 13, 2021

Over the past three years there’s been no shortage of hot takes on XDR. From a plethora of vendors across industries to security luminaries laying claim to the term, opinions abound. Yet, until recently, no research established a firm definition of XDR, let alone conduct evaluative research on XDR vendor capabilities. That is why […].

Industry 49

Industry Customers 49

CSM Magazine

OCTOBER 13, 2021

Just a couple of weeks ago, Chinese regulators outlawed all cryptocurrency-related transfers, citing concerns about money laundering and ecological damage. The move sparked a sharp drop in markets; some investors were quick to dump their holdings, and the price of Bitcoin, Ethereum, and all other notable coins fell nearly 10% after the announcement before quickly regaining some lost ground.

Financial 52

Financial Government Policies Industry 52

Adrian Swinscoe

OCTOBER 13, 2021

The pandemic’s onset forced brands, particularly retailers, to rapidly adopt new digital and e-commerce solutions to help them both survive and adapt to changing consumer behavior. […]. The post Q&A with Miva on the challenges ahead for retailers first appeared on Adrian Swinscoe.

Retail 40

Retail Consumers Brands 40

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Qualtrics

OCTOBER 13, 2021

The high levels at which consumers and employees are willing to try new brands, switch products and even change jobs are both one of the greatest challenges and opportunities facing businesses and governments today. Organizations that successfully navigate this environment by delivering the experiences their customers and employees want will increase market share, create industry-changing products, and attract and retain the best talent.

Roadmap 26

Roadmap Competitive Advantage Government Study 26

Forrester's Customer Insights

OCTOBER 13, 2021

For tech execs, it’s key to understand where inflation is occurring, its short- and long-run effects, and the practical steps that can be taken to manage it. Inflation can be classified in three ways: supply-side, demand-side, and built-in. Supply-side inflation pushes costs higher, weakening industry purchasing power; demand-side inflation pulls prices higher, weakening consumer purchasing […].

Consumers 26

Consumers Industry Management 26

SmartKarrot

OCTOBER 13, 2021

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement.

Customer Success 19

Customer Success Touchpoint Metrics Customer Satisfaction 19