Mon.Dec 04, 2023

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8 loyalty trends for 2024: intelligent, data-led marketing

Currency Alliance

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP). In the contemporary corporate landscape, a notable 90 percent of ESG-focused respondents prioritize the environmental aspect, while 52 and 60 percent

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How Any Business Can Adopt a Hospitality Mentality

ShepHyken

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. A hyper-personalized experience is making the customer or guest feel like they are the only one that matters, even if it is only for a brief period of time.

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Saving Lives With AI-Powered Road Safety Measures

kommunicate

Last Updated on December 4, 2023 Did you know the biggest cause of accidents? It’s not vehicle design, make, or model. The human element of motor safety is usually the biggest cause of accidents which can be highly mitigated using AI. We have had automatic parking for almost a decade now and stricter automobile safety [.] The post Saving Lives With AI-Powered Road Safety Measures appeared first on Kommunicate Blog.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Why Pricing Services is Critical to OEMs Performance

Middlesex Consulting

If you are responsible for pricing in an OEM business, you have three major revenue streams: finished products, spare parts, and services and service contracts. In the life science business and a few others, most of your income and profit comes from selling a fourth category: consumables. In 2023, I spent many days pouring through […] The post Why Pricing Services is Critical to OEMs Performance appeared first on Middlesex Consulting.

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How to create an inspired workforce: Evaluate

Customer Enthusiast

This post is the seventh in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first six steps are 1.

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Optimove Announces 2023 Heptagon Awards Winners, Celebrating Exceptional CRM Marketing

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now We’re happy to announce the winners of the 3rd annual Heptagon Awards! Drumroll! The 2023 Heptagon Award winners are: Top Marketing Campaign Awards:    Multichannel Campaign of the Year: Jumpman Gaming  Best Use of AI for Marketing Orchestration: Funstage (Gaminator)  Campaign of Highest Impact Best Email Campaign: EasyGo  Best Email Campaign: Gaming1  Best Mobile Campaign: Racing and Wagering Western Au

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Using CRM for Key Account Management is a Losing Proposition

Kapta Customer Success

Key account management requires a formal process and technology to support it. Learn what account management processes CRM doesn’t support and which software does.

CRM 59
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Whilst AI Claims the Limelight, Organisations Need to Implement Solutions for the Right Reason

CSM Magazine

Whilst confidence in technology is rising, companies have to ensure that they are not caught up in the AI whirlwind and look at alternatives such as intelligent automation. Andrew Linley, Head of Commercial at NGC Networks explains. Artificial Intelligence (AI) has over the past five years become the new buzzword across multiple sectors. Such is the potential for AI to make a real impact for businesses, levels of enthusiasm are increasing all of the time.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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How Beth Karawan Made Their Mark

ImprintCX Articles

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? Remember that the strategies and programs we develop are for humans, real people with real issues and genuine emotions. Q: What is your best piece of advice for CX leaders to be successful?

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How to Find the Right Address for Your Business Site

CSM Magazine

Selecting the right address for your business is a critical decision that can significantly impact your operations, growth, and success. This choice is more than just a physical location—it’s about aligning your business goals with the neighborhood demographic, local infrastructure, and evolving industrial trends. The process involves meticulous research, careful consideration of various factors such as cost, accessibility, and customer base, as well as long-term strategic planning.

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Implementing CS From Scratch: 4 Best Practices

Gainsight

Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization shares is a need to put the customer first. It’s exciting when you think about it. Your company can focus on one philosophy and see positive changes in everything from marketing to product design to Net Revenue Retention rates.

eBook 52
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Elevate Your Hotel with 24/7 Hotel Management

Magellan Solutions

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It harmonizes a symphony of impeccable guest arrivals and content patrons. Magellan Solutions takes charge in a world where every interaction holds significance. It guarantees that your hotel thrives by providing top-notch hospitality services. Picture a world where you foresee the needs of your visitors, where check-ins are not mere transactions but occasions of arrival that are honored.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Email Segmentation

Optimove

What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. It aims to deliver more personalized and relevant content to different groups within the audience. Email segmentation is the practice of dividing a subscriber base into smaller, more manageable segments to tailor messages according to the unique characteristics and needs of each g

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6 Customer Feedback Strategy: Turning Feedback into Action

SurveySensum

Have you ever felt lost in a heap of survey responses, wondering how to make them work for your business? Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Well, you are not alone! Many businesses gather feedback but need help figuring out what to do next. The result? Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave.

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Bridging Web2 and Web3 with I&CX: Harnessing the Power of SAP NFT Management

SAP Customer Experience

Introduction: In this age of fast-evolving digital trends, NFTs (Non-Fungible Tokens) are not just reshaping the landscape of digital assets but are also emerging as revolutionary tools for businesses to engage with customers.

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Be The Point Guard: How CIOs Partner With CEOs to Drive Success

Forrester's Customer Insights

As a big fan of basketball, I couldn’t help but compare the CIO’s role to that of a point guard. In the game of basketball, the point guard plays a critical role in orchestrating plays, facilitating collaboration, and adapting to the constantly changing game conditions.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Role of Customer Education in Customer Success.

SmartKarrot

Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Customer Success & UC Irvine CX Advisory Board, to delve into the pivotal role of customer education in achieving success. With over 12 years of experience spanning early-stage to high-growth companies, Sana provides a wealth of knowledge on how customer education intertwines with customer success.

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This Week In AI, UK Edition: Much Ado About Not That Much

Forrester's Customer Insights

The UK continues to pursue its ambition to become the “geographical home of global AI safety regulation.” Just in the last few days, the UK government published new guidelines for secure AI system development and the new UK Artificial Intelligence (Regulation) Bill made it into the House of Lords for its second reading.

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How Getir reduced model training durations by 90% with Amazon SageMaker and AWS Batch

AWS Machine Learning

This is a guest post co-authored by Nafi Ahmet Turgut, Hasan Burak Yel, and Damla Şentürk from Getir. Established in 2015, Getir has positioned itself as the trailblazer in the sphere of ultrafast grocery delivery. This innovative tech company has revolutionized the last-mile delivery segment with its compelling offering of “groceries in minutes.” With a presence across Turkey, the UK, the Netherlands, Germany, and the United States, Getir has become a multinational force to be reckoned with.

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The Swing Voter Project, Arizona: November 2023

2020 Research

The Swing Voter Project, an ongoing collaboration between Sago and Engagious , checked in with Arizona voters for its latest round of focus groups. In these online sessions, swing voters – those who voted for Donald Trump in 2016 and Joe Biden in 2020 – share their thoughts on key political topics concerning their country and state. Context for the Arizona Swing Voter Group Historically, Arizona voters have chosen Republican candidates in presidential elections.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX