CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options.
Lumoa
FEBRUARY 7, 2023
With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy. Customers don’t always take the time to express their feelings.
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IntouchInsight
FEBRUARY 7, 2023
How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.
C3Centricity
FEBRUARY 7, 2023
Rapid market changes are being witnessed in many industries, forcing many companies to adopt a brand new company vision.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ShepHyken
FEBRUARY 7, 2023
If you show your employees a little love this Valentine’s Day, they will reciprocate with a little love for you, your company, and your customers. Earlier this year, I shared a business prediction for 2023: Companies will focus as much – maybe more – on their employees as they do on customers. If you’ve been following my work, this isn’t anything new.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SAP Customer Experience
FEBRUARY 7, 2023
The transformation from existing on-premise legacy systems to SAP Business Technology Platform without disruptions can be demanding for organizations and IT departments, especially when complex business processes, multiple systems and layers of integrations are involved. One key aspect that typically gets overlooked during this transformation is the Digital Experience (DX).
AWS Machine Learning
FEBRUARY 7, 2023
Amazon SageMaker has announced the support of three new completion criteria for Amazon SageMaker automatic model tuning , providing you with an additional set of levers to control the stopping criteria of the tuning job when finding the best hyperparameter configuration for your model. In this post, we discuss these new completion criteria, when to use them, and some of the benefits they bring.
Helpware
FEBRUARY 7, 2023
Artificial intelligence (AI) continues to push the boundaries of our technological capabilities. One radically transformative AI field is computer vision, where computers and systems construct meaning from the visual information around them. Then, they take action based on their understanding of this information. Much like the anatomical structures of the eye and visual cortex help humans to comprehend their surroundings, data labeling allows computers to quickly analyze and make sense of visual
CSM Magazine
FEBRUARY 7, 2023
For some companies, it seems recruitment and retention has never been so difficult. This is hardly surprising – we’ve had some of the biggest business-shifting changes in living memory happen simultaneously in the last couple of years, and leadership teams have had to continually adapt and evolve. But now we’ve weathered the peak of the storm, the time for short-term fixes is over and businesses are looking at long-term strategies, particularly when it comes to attracting the very best candidate
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
McorpCX
FEBRUARY 7, 2023
Welcome to TalkingCX, as we bring ChatGPT from OpenAI and Graham Clark, VP Market Development for McorpCX, together to discuss the exciting world of experience management successes, trends, and techniques.
NobelBiz
FEBRUARY 7, 2023
Brad Cleveland, the global authority on customer strategy and management, will take us on a journey to uncover the value opportunity of customer experience, and guide us through the new era of CX, personalization and the most essential metrics. The post Beyond Transactional: Taking Customer Service to the Next Level, with Brad Cleveland appeared first on NobelBiz®.
inQuba
FEBRUARY 7, 2023
Helping customers achieve their goals so that you can too As an insurance professional you spend a lot of time thinking about your policy holders’ journeys, especially in a business environment that has completely transformed. Young, agile insurtechs are entering the space with digital-first offerings for policy holders who have growing, digital-first expectations.
NobelBiz
FEBRUARY 7, 2023
Contact center can play a crucial role in improving services and products by providing insights and feedback that can inform strategic decision making. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time. The post VIDEO: The Value Opportunity of Customer Service appeared first on NobelBiz®.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
DemandJump
FEBRUARY 7, 2023
When done right, producing content increases your rankings on Google and other search engine results pages (SERPS). This leads to more traffic, increased engagement, better leads, and more conversions. All of this sounds great, but—as all seasoned marketers know—climbing the ranks of SERPS isn’t always sunshine and rainbows.
NobelBiz
FEBRUARY 7, 2023
A clear mission and vision statement guiding a company's decisions and initiatives are crucial for its success. Tune in as Brad Cleveland shares more from his vast experience. The post VIDEO: Mission, Vision, Value: How To Measure a Company’s Success appeared first on NobelBiz®.
Blake Morgan
FEBRUARY 7, 2023
Build-A-Bear Workshop is known for its unique and immersive in-store experience. As the name implies, customers get to build their own bear or fuzzy friend from start to finish, even filling it with stuffing, adding a heart, and giving it a name. That great experience doesn’t happen by accident and isn’t something the CEO takes for granted. Build-A-Bear Workshop CEO Sharon Price John says customer experience is woven into the brand’s DNA.
NobelBiz
FEBRUARY 7, 2023
There was an impact of technology disruptions, particularly the internet, smartphones, cloud, and AI, on the way businesses operate. Christian and Brad talk about the influence of COVID-19 in this landscape and how it accelerated these. The post VIDEO: The New Era of Customer Experience appeared first on NobelBiz®.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Zonka Feedback
FEBRUARY 7, 2023
With a large pool of SaaS companies and platforms appearing in the market, the SaaS industry has become more competitive than ever before in recent years. This has given more power in the hands of the customers to choose among the various alternatives available in the marketplace. And this choice is often based on the Customer Experience they receive.
NobelBiz
FEBRUARY 7, 2023
Personalization flows from the customer access strategy and how the customer is treated when they interact with the organization. The post VIDEO: The Three Levels of Personalization in CX appeared first on NobelBiz®.
Fox Metrics
FEBRUARY 7, 2023
With so many restaurants falling into a forced closure, it’s understandable why owners would think the future is bleak. However, like every business, there are ways to survive even when all options seem exhausted. Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. Let’s get an overview below.
NobelBiz
FEBRUARY 7, 2023
Closing the loop plays a huge factor, not just with customers but with employees as well, by showing that the feedback is being used and acted upon. The post VIDEO: How is Closed Loop Feedback Impacting Growth appeared first on NobelBiz®.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Lithium
FEBRUARY 7, 2023
Hello Atlas members! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
NobelBiz
FEBRUARY 7, 2023
Brad mentions seven specific metrics that he considers to be foundational and important to track. The post VIDEO: The Most Essentials Metrics for Service Operations appeared first on NobelBiz®.
Gainsight
FEBRUARY 7, 2023
We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs seem constant these days. Yet amidst the usual shuffling and strategic planning for the new year, I’ve seen a new trend emerge: companies are combining their Customer Success Management (value/adoption) and Account Management (renewal/expansion) roles.
NobelBiz
FEBRUARY 7, 2023
The biggest challenges currently faced by contact centers are in "blocking and tackling", or getting the right resources in the right place at the right time. The post VIDEO: Blocking and Tackling in Contact Centers appeared first on NobelBiz®.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
2020 Research
FEBRUARY 7, 2023
Companies often think conducting market research is time consuming and expensive. Some may even think it is dispensable. However, skipping market research ultimately incurs more costs in the form of wrong decisions and missed opportunities which further extend project timelines. But how do you gain reliable insights while meeting aggressive deadlines under tight budget constraints?
NobelBiz
FEBRUARY 7, 2023
Dead air time refers to the period of inactivity during customer interaction in a contact center; the time between when an agent finishes speaking and when the customer begins speaking or vice versa. Dead airtime can negatively impact the customer experience and make the interaction feel awkward or uncomfortable. The post How To Avoid Dead Airtime in your Contact Center appeared first on NobelBiz®.
Circular Edge
FEBRUARY 7, 2023
Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment. Goldberg’s advice is based on experience weathering past downturns, like the Dot Com crash and the 2008 Great Recession.
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