Gainsight

APRIL 30, 2021

One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. Customer Success peers help each other out more than any other profession I’ve seen in tech. In particular, we repeatedly hear three questions: Who owns each part of the customer lifecycle?

Survey 98

Survey Return on Investment Customer Success Sales 98

CSM Magazine

MARCH 3, 2020

Customer success software has been developed to enhance customer experience and provide the company with better information. The executives of a company or organization can make use of the customer success data for better results with their jobs. Executives. Product Development.

Software 52

Software Customer Success Effort Score Return on Investment 52

Lumoa

FEBRUARY 16, 2023

Data can also inform pricing strategies for a better return on investment. Keeping up with industry standards or new trends. But you also need to maintain relationships with your customers. Continue to create meaningful connections with customers while still keeping your business profitable.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Partner success will be a growing need in 2021.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Eptica

NOVEMBER 14, 2018

Date: Wednesday, November 14, 2018 Author: Pauline Ashenden - Marketing Manager The importance of customer success to CX transformation. Author: Pauline Ashenden - Marketing Manager Lenka Stoklaskova joined Eptica as a Customer Success Manager in November 2017. What does a Customer Success Manager do?

Customer Success 62

Customer Success Return on Investment Exercises Resources 62

GlowTouch

APRIL 16, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. Companies in this space are influencing their own success, and customer service is among the key components. Post-sale proactivity works wonders. Tonya Morgan.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

NOVEMBER 6, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Happens if You Fail to Plan for Holiday Sales? Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Unless you stop to plan ahead.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

Gainsight

MAY 6, 2020

This realization has caused many of our customers to declare “Thank God we have Gainsight right now!” [*actual customer quote]. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right. Return on Investment. Verified Outcomes.

Technology 52

Technology Customer Success Effort Score Return on Investment 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Partnering with the Customer Support Experts. About GlowTouch.

Trends 52

Trends Self Service Social Media Call Center 52

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Return on Investment Insurance Government 19

Education Services Group

JULY 15, 2020

, I wanted to take some time to look ahead at what the future of Customer Success could have in store. That’s why I sat down with our own CEO, Michael Harnum, to discuss how he sees Customer Success evolving in the years to come and the lessons he thinks businesses should carry forward into the roaring ’20s.

Customer Success 52

Customer Success Sales Automotive Return on Investment 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

SurveySparrow

MAY 6, 2021

Imagine your customer is a restaurateur with Michelin star chefs and gourmet cuisine. In the same analogy, how do we differentiate customer success vs customer support? Customer support would mean making sure the king is getting his daily newspaper. . Customer Success vs Customer Support.

Customer Success 52

Customer Success NPS Net Promoter Score Customer Retention 52

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends.

Tips 52

Tips Return on Investment Effort Score Customer Retention 52

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Hunter Montgomery , CMO, ChurnZero.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

SmartKarrot

JANUARY 19, 2023

Role: Customer Success Specialist Location: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Report trends, issues, and feedback to your team.

Customer Success 19

Customer Success Insurance Return on Investment Metrics 19

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO.

Effort Score 59

Effort Score Tips Chief Customer Officer Return on Investment 59

ProProfs Chat

APRIL 17, 2020

Keeping that in mind, we’ve decided to help you learn the different metrics that would allow you to create effective strategies that not only gives you an edge in the market but also retain your existing customers. In this thorough guide, you’ll come across: Different SaaS customer success metrics. 1: Customer Churn Rate. #2:

Metrics 95

Metrics Measurement Customer Success Net Promoter Score 95

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

Eptica

MARCH 28, 2018

Author: Olivier Njamfa Businesses have been running Voice of the Customer (VoC) programs for some time , but in many cases overall customer satisfaction has actually deteriorated. This directly decreases costs and frees up staff to focus on more complex queries that build stronger engagement with customers.

ROI 65

ROI Net Promoter Score Return on Investment Effort Score 65

Gainsight

JUNE 9, 2021

Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. That’s the perfect recipe for success!

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.

Customer Success 10

Customer Success Return on Investment Customer Journeys Case Study 10

GlowTouch

FEBRUARY 16, 2021

Questions remain about the future state of food apps, so we will instead focus on the current lay of the land and the trends that are shaping this growing industry. ” Lest you attribute this spike to Covid-19, usage numbers document a trend that has grown over the past few years: ? Consumers spend upwards of $30 billion on U.S.

Trends 52

Trends Return on Investment Groups Consumers 52

SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

SmartKarrot

APRIL 28, 2020

Role: Customer Success Manager Location: Remote, USA Organization: LivePerson As a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall return on investment.

Customer Success 10

Customer Success Return on Investment Customers Sales 10

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

GlowTouch

OCTOBER 16, 2020

Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. Importance of Customer Support Training. Customer care is a competitive advantage. Invest in support team training to keep up with the trends.

Training 52

Training How To Contact Center Return on Investment 52

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

SmartKarrot

FEBRUARY 9, 2022

At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.

Customer Success 10

Customer Success Chief Customer Officer ROI Financial 10

GlowTouch

AUGUST 13, 2020

Companies that invest in impact sourcing can play their part in combating this trend — especially if their impact sourcing strategies have the specific goal of recruiting more women into the organization’s workforce. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. All this is great news for customer support as an industry. Customers love being able to help themselves.

ROI 40

ROI Self Service Software Return on Investment 40

Retently

MARCH 26, 2024

Users highly value its straightforward setup and responsive customer support, allowing businesses to quickly deploy surveys and integrate insights into their operations without a steep learning curve. This approach allows for customized pricing but can be a hurdle for businesses seeking quick, transparent pricing comparisons.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Kustomer

MARCH 3, 2022

I want to know what sales is doing. I want to know what the customer success team is doing, support, product, so on and so forth. ” When teams are interconnected, not only on the customer experience side but throughout the whole organization, the company is more likely to retain customer loyalty.

Tips 59

Tips Customer Experience Healthcare Data 59

Kustomer

FEBRUARY 11, 2021

I want to know what sales is doing. I want to know what the customer success team is doing, support, product, so on and so forth. Had a lot of background in sales, which taught me that kind of just, figure it out mentality, get stuff done, whatever it takes. And how can we fix the issues that cause a customer to leave us?

Tips 59

Tips Healthcare Data Trends 59