ShepHyken

JUNE 20, 2023

A Puerto Rican family traveling from the United States to Puerto Rico was denied boarding a plane because their infant child did not have a U.S. The family eventually walked over to the JetBlue ticket counter, where they were told what they already knew: passports are not required to travel between the U.S. mainland and U.S.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

ShepHyken

MARCH 4, 2024

Engaging your customers in between visits pays dividends. How Brands Can Leave a Lasting Impression, Just like Travel Experiences Do by Jenni Baker (The Drum) It’s not what you have, but what you do that matters. As the title of this article implies, certain companies and brands leave lasting impressions, just like a travel experience.

Customer Service 60

Customer Service B2C B2B Travel 60

CloudCherry

AUGUST 22, 2019

From Amazon to Uber, to the travel convenience of a guitar that folds in half (no, we’re not joking), companies and products that are truly making a mark know that convenience is king. He is also the creator of The Customer Focus , a customer service training program which helps clients develop a customer service culture and loyalty mindset.

Travel 150

Travel Customer Service Training Culture Loyalty 150

CSM Magazine

NOVEMBER 2, 2023

The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.

Training 52

Training Customer Experience First Call Resolution Telecommunications 52

ShepHyken

MAY 10, 2023

This client has a team that travels to auto dealerships to help dealers with demanding customers they can’t seem to please. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Members of this team believe in the power of saying “Yes” instead of “No.”

How To 65

How To Policies Customer Service Training Training 65

Vonage

OCTOBER 2, 2017

Key learning point to customer service culture A few words can make a big difference. If you travel to Singapore, would you like to spend a few nights in their care? Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service.

Culture 174

Culture Hotels Customer Service Hospitality 174

ShepHyken

SEPTEMBER 13, 2021

Are you ready to meet the customer’s new expectations? The Art of Customer Experience – From Transaction to Conversation by Bridgette Darling. diginomica) Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Follow on Twitter: @Hyken.

Customer Service 151

Customer Service B2C B2B Customer Retention 151

Vonage

JULY 13, 2017

Key learning point to customer service culture. If you travel to Singapore, would you like to spend a few nights in their care? Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service” books and founder of UP! Your Service.

Culture 174

Culture Customer Service Hotels Hospitality 174

ShepHyken

MARCH 3, 2021

I reflected on what I love about travel, and even some of what I don’t love. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Airlines 148

Airlines How To Travel Customer Service Training 148

ShepHyken

SEPTEMBER 23, 2020

Much of my life is spent traveling. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When I am home, I play hockey three or four times a week.

Effort Score 132

Effort Score Exercises Travel Customer Service Training 132

ShepHyken

MARCH 6, 2019

Winter travel can be stressful with the concern of weather-related delays and cancellations. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Airlines 113

Airlines Customer Service Training Travel Training 113

ShepHyken

JULY 30, 2018

The members of the Forbes Technology Council have shared 12 ways to do so, starting with one of my favorites, which is to ensure the customer only has to tell their story once. Why is customer service training so important? Training Journal) Your staff are usually the first people customers will interact with.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

FEBRUARY 7, 2018

One of those companies is Naya Traveler. They are a boutique tour operator, specializing in trips to Ethiopia, and they offer a $500 discount to any new customer that signs up for a tour. But, if you’re an existing customer, the discount is $1,000. That’s twice the discount for a new customer. Follow on Twitter: @Hyken.

Travel 113

Travel Advertising Loyalty Customer Service Training 113

Vonage

JUNE 6, 2017

With my travel schedule, I imagined missing the next shipment and asked again if he would call me. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service” books and founder of UP! Your Service. He was reluctant.

Measurement 133

Measurement Customer Service Social Media Travel 133

ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

JUNE 6, 2022

The first tip reminded me of a strategy where customers send in videos about how they use products. What Makes Good Customer Service? Travelers Today) Customer service should be an integral part of any brand’s strategy. Even the best offer is not complete if it does not include service models.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

OCTOBER 11, 2017

The other night I was on a Southwest Airlines flight, traveling home from a speaking engagement. Philosophy created by Southwest Airlines in which Customers are treated honestly and fairly, and low fares actually stay low – no unexpected bag fees, change fees, or hidden fees. For information, contact 314-692-2200 or www.hyken.com.

Airlines 159

Airlines Travel Advertising Customer Service Training 159

ShepHyken

FEBRUARY 26, 2020

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Experience 113

Customer Experience How To Transportation Travel 113

Vonage

JULY 19, 2016

With my travel schedule, I imagined missing the next shipment and asked again if he would call me. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service” books and founder of UP! Your Service. He was reluctant.

Measurement 120

Measurement Customer Service Self Service Travel 120

ShepHyken

MARCH 22, 2017

(For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.) Squaremouth is an online travel insurance company that compares travel insurance products from every major provider in the United States.

Customer Service 88

Customer Service Customer Confidence Insurance Travel 88

Who's Your Gladys?

NOVEMBER 7, 2016

For the traveler (customer), the level of airport customer service can severely impact the travel experience. The post Soft Skills Training Makes Even a TSA Screening More Pleasant appeared first on Who's Your Gladys? Here’s one example of the difference soft skills.

Training 120

Training Travel Examples Customer Service 120

Customer Bliss

MARCH 28, 2017

the Co-Chair of the Customer Service Working Group for Airport Council International and Chair of the Training Committee for the American Association of Airport Executives. She began by selling travel insurance. ” She worked in the customer service role at Atlanta’s airport for over 12 years.

Customer Experience 100

Customer Experience Travel Touchpoint Training 100

ShepHyken

DECEMBER 21, 2020

Airline Customer Service Improved In 2020. Forbes) Airline customer service improved in 2020, rising to its highest level since 1994. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here’s Why. by Christopher Elliott. Follow on Twitter: @Hyken.

Customer Service 156

Customer Service Airlines Tips Customer Service Strategies 156

Customer Guru

APRIL 10, 2018

He has initiated a voluntary training program called MYPSR – Give Time, Get Happiness, for those individuals who cannot afford such trainings nor are sent by their companies. Just as men or women in any corner of this planet are the same, so is the customer. Keep a budget for customer service training and initiatives.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

ShepHyken

MARCH 20, 2017

If the customer is willing to share their phone number with you, treat it with respect it deserves. As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

MAY 28, 2023

Another intriguing thing about this article was the author’s take on the difference between Customer-Centric and Customer-Driven. 5 Ways to Fuel a Winning Customer Experience in Travel by Allianz Partners (PhocusWire) The best way to stand out is to get personal – often starting before the customer even books.

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

ShepHyken

AUGUST 15, 2018

Huntington Bank has extended hours for their customers, so they can bank after normal business hours and on weekends. CLEAR provides a solution to the frequent traveler that hates waiting in security lines in the airport. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90

ShepHyken

DECEMBER 3, 2018

SmartBrief) As any business road warrior will tell you, air travel these days is far from a relaxing experience. On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience.

Customer Service 103

Customer Service Retail Airlines Social Media 103

ShepHyken

JUNE 6, 2018

It’s easy to spot the frequent traveler by the way they are treated by airline and hotel employees. So, it appears that frequency might warrant a better customer experience. The same might go for how much a customer spends. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Airlines 97

Airlines Hotels Loyalty Programs Loyalty 97

Comm100

OCTOBER 30, 2017

Consider what’s important in your customer’s industry and business, and find gifts that will hold real meaning to them in their professional life. For example, a customer working in the travel industry might appreciate some fancy luggage tags. We’d love to hear what your go-to gift is for your customers this year!

Fashion 209

Fashion eBook Social Media Customers 209

ShepHyken

OCTOBER 18, 2021

And the change is good for both the customer and the business willing to keep up with the changes. Travel + Leisure) Starting next month, passengers will be able to pay for things like drinks and snacks onboard — even if they don’t have Wi-Fi — thanks to PayPal. I enjoyed it and hope you will, too. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Airlines Feedback Social Media 85

ShepHyken

MAY 16, 2022

This intriguing article brings the concept to customer service and CX. It starts with “becoming your customer.”. Southwest to Invest $2B to ‘Transform’ Customer Experience by Donna M. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

APRIL 26, 2017

Every week I stay at different hotels around the world as I travel for my speaking engagements. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Hotels 103

Hotels Travel Customer Service Training Customer Focused 103

ShepHyken

JUNE 15, 2020

Proactive customer service drives greater retention, loyalty, and stories like these by Paul Selby. Society is not working, shopping, or traveling the same. Where this intersects with customer service is the abruptness of all the change and the uncertainty it brought for everyone. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Touchpoint Retail Loyalty 75

ShepHyken

JANUARY 8, 2023

Seven Ways to Improve Customer Service in Hotel Industry by TravelDailyNews (TravelDailyNews) Excellent customer service is crucial in the hospitality industry, where customers often play an active role. Travelers usually stay at hotels to indulge in self-care or mark special occasions.

Customer Service 48

Customer Service Hotels Hospitality Social Media 48

TechSee

JUNE 16, 2022

Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

APRIL 19, 2017

The United Airlines customer service debacle hurt all airlines, not just the United brand. Travel hassle” can be very stressful on everybody. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Passengers get angry. Airline personnel get angry.

Airlines 87

Airlines Policies Government Travel 87