ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. Intentionally Creating a Culture that Prioritizes Customer Experience by Martha Kesler. by Max Starkov.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

Vonage

JUNE 6, 2017

With my travel schedule, I imagined missing the next shipment and asked again if he would call me. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service” books and founder of UP! Your Service. He was reluctant.

Measurement 133

Measurement Customer Service Social Media Travel 133

ShepHyken

OCTOBER 11, 2017

The other night I was on a Southwest Airlines flight, traveling home from a speaking engagement. Philosophy created by Southwest Airlines in which Customers are treated honestly and fairly, and low fares actually stay low – no unexpected bag fees, change fees, or hidden fees. Yes to low fares with nothing to hide.

Airlines 160

Airlines Travel Advertising Customer Service Training 160

TechSee

JUNE 16, 2022

Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

MARCH 22, 2017

(For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.) Squaremouth is an online travel insurance company that compares travel insurance products from every major provider in the United States.

Customer Service 88

Customer Service Customer Confidence Insurance Travel 88

Vonage

JULY 19, 2016

With my travel schedule, I imagined missing the next shipment and asked again if he would call me. Ron Kaufman is the world’s leading educator and motivator for upgrading customer service and uplifting service culture. Your Service” books and founder of UP! Your Service. He was reluctant.

Measurement 120

Measurement Customer Service Self Service Travel 120

ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet. I love his articles.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

MAY 28, 2023

All seemed well until Google started expanding this product internationally and Americans took their high expectations to far-flung parts of the world, not realizing just how different cultures can be from their own. My Comment: How do you improve the ratings your customers give you? Connect with Shep on LinkedIn.

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

Vonage

MARCH 8, 2016

Back this vision up with customer service education and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for an Uplifting Service culture” we teach at UP! Your Service. Align to your customers’ values. Your Service.

Customer Service 120

Customer Service Airlines Transportation Travel 120

ShepHyken

DECEMBER 3, 2018

(SmartBrief) As any business road warrior will tell you, air travel these days is far from a relaxing experience. On a recent flight, the author of this article met “Captain Adams,” who not only flew the plane but set the culture, empowered the crew and was the perfect example of a leader focused on the customer experience.

Customer Service 103

Customer Service Retail Airlines Social Media 103

Customer Guru

APRIL 10, 2018

He has initiated a voluntary training program called MYPSR – Give Time, Get Happiness, for those individuals who cannot afford such trainings nor are sent by their companies. We invite our readers to comment and ask questions on challenges they might be facing in their organizations when setting up a customer-centric culture.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

Comm100

OCTOBER 30, 2017

Consider what’s important in your customer’s industry and business, and find gifts that will hold real meaning to them in their professional life. For example, a customer working in the travel industry might appreciate some fancy luggage tags. Does your customer have a family? Think Local. Gift For Them And Their Family.

Fashion 211

Fashion eBook Social Media Customers 211

ShepHyken

APRIL 26, 2017

Every week I stay at different hotels around the world as I travel for my speaking engagements. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Hotels 103

Hotels Travel Customer Service Training Customer Focused 103

Stella Connect

FEBRUARY 20, 2018

We recently asked Petra Wise, Director of Customer Service for ezCater, to explain how the company has convinced so many of its agents to stay. ezCater customer service agents watching the positive feedback flow in from customers through Stella Connect. Focus #1: Build a Culture of Service.

Contact Center 40

Contact Center Effort Score Culture Connections 40

Service Untitled

OCTOBER 11, 2010

on Pennsylvania Avenue opened, the phenomenal service transformed the hotel owner-operator to a hugely successful management company synonymous with quality and the worldwide reputation of luxury travel. In the 1970′s, the concentration on exceptional quality set apart business travel.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?

Transportation 41

Transportation Travel Customer Service Training Exercises 41

ShepHyken

AUGUST 26, 2016

Great customer service is about keeping your customer in the loop, staying open and being honest with your communication. I can recall a problem I had traveling with Southwest Air from Baltimore to Seattle. Excellent service is putting your employees first and building a culture that has them putting the customer first.”.

Customer Service 0

Customer Service Policies Communication Training 0

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

APRIL 3, 2023

How AI is Changing the Jobs of Call Centre Workers by Vanmala Subramaniam (The Globe and Mail) Starting this summer, travellers impacted by unexpected flight delays or cancellations will no longer need to have phone conversations with human call-centre agents. They’ll be able to deal with an AI-powered voice assistant instead.

Self Service 9

Self Service Customer Service e-support Retail 9

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

OCTOBER 1, 2023

Think of it as a premium service where you’re treated with extra care and attention, ensuring that you have a hassle-free and enjoyable experience. After all, good customer service leads to exceptional customer experience ! Personalized Onboarding Imagine you’ve just signed up for a complex software service.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

AUGUST 29, 2016

Its clientele travel to remote locales such as the Arctic Circle and need to stay comfortable, dry and, most important, alive. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. The Definition of Good Customer Service by Jacob Firuta.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0