ShepHyken

SEPTEMBER 23, 2020

Much of my life is spent traveling. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When I am home, I play hockey three or four times a week.

Effort Score 130

Effort Score Exercises Travel Customer Service Training 130

ShepHyken

MARCH 6, 2019

Winter travel can be stressful with the concern of weather-related delays and cancellations. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Airlines 111

Airlines Customer Service Training Travel Training 111

ShepHyken

FEBRUARY 7, 2018

One of those companies is Naya Traveler. They are a boutique tour operator, specializing in trips to Ethiopia, and they offer a $500 discount to any new customer that signs up for a tour. But, if you’re an existing customer, the discount is $1,000. That’s twice the discount for a new customer. Follow on Twitter: @Hyken.

Travel 112

Travel Advertising Loyalty Customer Service Training 112

ShepHyken

NOVEMBER 5, 2018

(The Michelli Experience) Recently, a new client of mine said, “Just like everyone else I want to differentiate my business through the customer experiences I provide, but quite frankly I’ve tried a lot of things and am not seeing any sustained improvement.”. That is what will turn a good customer experience into a great customer experience.

Customer Service 80

Customer Service Airlines Wireless Retail 80

ShepHyken

AUGUST 15, 2018

Huntington Bank has extended hours for their customers, so they can bank after normal business hours and on weekends. CLEAR provides a solution to the frequent traveler that hates waiting in security lines in the airport. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90

ShepHyken

MAY 16, 2022

This intriguing article brings the concept to customer service and CX. It starts with “becoming your customer.”. Southwest to Invest $2B to ‘Transform’ Customer Experience by Donna M. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

CSM Magazine

OCTOBER 12, 2015

Service Mark is a national standard lasting for a period of three years that recognises an organisation’s commitment to, and achievements in, customer service. customers.

Customer Service 40

Customer Service Travel Customer Service Training Customer Service Strategies 40

ShepHyken

FEBRUARY 5, 2021

After you anticipate what your customer is looking for in terms of an apology, you should look to schedule an in-person meeting where you can explain your feelings towards the situation in person. Traveling to a location that is convenient for the customer is a great strategy, especially in a B2B relationship.

Tips 98

Tips Customer Experience B2B Travel 98

ShepHyken

JANUARY 26, 2018

Employees who take a moment to observe something about each customer listen better to them. Connecting on a personal level – Front-line employees can be trained to start each interaction by asking a question like, “Where did you travel from to see us?” or simply, “How are you doing today?”

Training 83

Training Leadership Consulting Exceptional Customer Service 83

ShepHyken

AUGUST 26, 2016

Great customer service is about keeping your customer in the loop, staying open and being honest with your communication. I can recall a problem I had traveling with Southwest Air from Baltimore to Seattle. Some problems take awhile to resolve, and that is the reality of problems, especially problems that are unique.

Customer Service 0

Customer Service Policies Communication Training 0

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySparrow

OCTOBER 1, 2023

Think of it as a premium service where you’re treated with extra care and attention, ensuring that you have a hassle-free and enjoyable experience. After all, good customer service leads to exceptional customer experience ! Personalized Onboarding Imagine you’ve just signed up for a complex software service.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JULY 11, 2018

You probably know I travel around the world delivering keynote speeches on customer service and experience. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. What the Crowne Plaza Lansing did was different. I also have hobbies.

Customer Experience 4

Customer Experience Hotels How To Travel 4

ShepHyken

JULY 9, 2018

The Accidental Customer Experience by Ian Golding. CustomerThink) I often write my blog posts and articles whilst traveling on either a train or an airplane. My Comment: Customer experiences should not happen by accident. The graphic shows what AI is, what it isn’t, what it will look like in the future and more.

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84