ShepHyken

SEPTEMBER 23, 2020

Much of my life is spent traveling. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When I am home, I play hockey three or four times a week.

Effort Score 132

Effort Score Exercises Travel Customer Service Training 132

ShepHyken

MARCH 20, 2017

If the customer is willing to share their phone number with you, treat it with respect it deserves. As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . Tnooz) Customer service has always been one of the most challenging areas of any service-based business.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

Customer Bliss

MARCH 28, 2017

In conjunction with her educational background, Karen is a Certified Customer Care Manager by the Customer Service Institute and a certified Customer Service Manager by the Customer Service Institute of America. She began by selling travel insurance. Customer Service Training Program.

Customer Experience 100

Customer Experience Travel Touchpoint Training 100

ShepHyken

JUNE 6, 2018

It’s easy to spot the frequent traveler by the way they are treated by airline and hotel employees. So, it appears that frequency might warrant a better customer experience. The same might go for how much a customer spends. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Airlines 97

Airlines Hotels Loyalty Programs Loyalty 97

Win the Customer

NOVEMBER 14, 2016

Nike and ASOS get around this by setting up separate customer care Twitter profiles to ensure their customers have access to help 24/7. To make all customer interactions as smooth as possible, it pays to announce any problems as early as possible.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130