Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. www.astea.com.

Management 83

Management Company Self Service Wireless 83

CSM Magazine

AUGUST 1, 2017

From a Customer Service point of view, any Customer Relationship Management system needs to access and report on the above. When you’ve worked so hard to build customer satisfaction and loyalty, you don’t want to lose it. He has held various directorships with Cable & Wireless, Vodafone and O2.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. www.astea.com.

Company 62

Company Self Service Wireless Software 62

CSM Magazine

DECEMBER 5, 2022

Spectrum is a leading cable TV, internet, telephone, and wireless services company. Here we look at Spectrum’s customer service performance and contact details. Spectrum customer service is quite highly rated, with support professionals who are knowledgeable and responsive. What does Spectrum offer? .

Customer Service 52

Customer Service How To Social Media Wireless 52

Eptica

AUGUST 19, 2015

They don’t want to email, tweet or phone, but are forced down these channels, adding to frustration and damaging the customer relationship. The rise of the robots Of course, there’s a wide range of technology available to assist the customer experience – from the mundane to the extremely innovative.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses.

Call Center 52

Call Center Company Telecommunications Banking 52

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Innovation 26

Innovation Wireless Customer Experience Customers 26

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. These devices have the ability to sense their environment, … Continue reading → The post How Will the Internet of Things Affect Customer Service? appeared first on Brad Cleveland.

Wireless 26

Wireless Customer Service Connections Customers 26

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 21

Innovation Wireless Customer Experience Customers 21

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. IoT gives insurance providers significantly more data about customers , which in turn means insurance providers can give their customers personalized, omnichannel communications. It’s the Internet of Things.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. IoT gives insurance providers significantly more data about customers , which in turn means insurance providers can give their customers personalized, omnichannel communications. It’s the Internet of Things.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 21

Wireless Customer Service Connections Data 21

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 20

Innovation Wireless Customer Experience Customers 20

Brad Cleveland Blog

JULY 31, 2015

IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.

Wireless 20

Wireless Customer Service Connections Data 20

Bob Hayes

JANUARY 16, 2015

Also, the customer survey included questions that required customers to provide ratings on measures of customer loyalty (e.g., overall satisfaction, likelihood to recommend, likelihood to buy different products, likelihood to renew) and satisfaction with the customer experience (e.g.,

Wireless 40

Wireless Metrics Study Survey 40

West Monroe

JANUARY 23, 2022

Our research shows that this helps spur market transformation, increases education, creates high-quality sales leads, and ultimately increases customer adoption. Such platforms are highly configurable and can be used to stay informed of industry best practices for safely interconnecting customer and third-party DERs onto the electric grid.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Alliance by IFS

AUGUST 13, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix to a more proactive and predictive business model. www.astea.com.

Software 16

Software Management Wireless Customer Satisfaction 16

CSM Magazine

APRIL 14, 2023

The BigChange job management system incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence. ” CDC Draincare multi-skilled engineers are equipped with mobile devices running a BigChange app that synchronises in real-time with the office.

Wireless 52

Wireless Customer Relationship Management CRM System 52

CXApp

JANUARY 11, 2018

But when it comes to the trends we're seeing, we picked a few that stuck out that can impact your customer experience strategy for 2018. When it comes to your customers, delivering incredibly powerful on-site, in-person, and in-between moments with a mobile mindset will be crucial.

Trends 40

Trends Wireless Conference Connections 40

Bob Hayes

OCTOBER 5, 2015

From this one word, you learn two things about your customers: their sentiment and the reasons behind their sentiment. In today's post, I will illustrate the use of this methodology by comparing wireless service providers. Words used to describe wireless service providers. I received 460 completed survey response.

Wireless 40

Wireless Survey Comparison Measurement 40

Bob Hayes

NOVEMBER 2, 2015

The sample of respondents were solicited from Amazon Turk to complete a customer survey about their current wireless service provider. The customer survey contained several questions that included the new method (i.e., What one word best describes your wireless service provider?") I received 460 completed survey response.

Wireless 40

Wireless Loyalty Measurement Customer relationships 40

ShepHyken

JUNE 2, 2017

Ignore customer problems – right up to the point where they’re angry enough to complain, demand a discount, or leave for a competitor. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

Examples 75

Examples Self Service Wireless Call Center 75

Michelli Experience

JULY 13, 2016

That line differentiates between sub-par performance and excellent customer experiences. Companies who perform above the green line of goodness enjoy a number of remarkable financial outcomes and customer relationship benefits.

Customer Experience 100

Customer Experience Effort Score Wireless Infographics 100

Answer Dash

APRIL 17, 2020

Understanding customer experience management Customer experience is the sum total of every interaction a customer has with your business, from seeing your logo on a billboard to humming along to the hold music when they use your contact center. What is customer experience management?

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Feedback

DECEMBER 7, 2016

While I researched many stores and products, I ended up going back to the one that took care of a problem when we bought a new wireless router a few years ago. They created a loyal customer with me. Companies must manage the customer’s experience. By this, I mean developing a relationship.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

CXApp

NOVEMBER 2, 2017

Benefits of Mobile Apps Native mobile apps tend to perform better because they are designed for specific hardware Mobile apps tend to be more capable because they can tap into a device’s exclusive features like camera, wireless connectivity, push notifications and more Apps get full support from their respective app stores or marketplaces Apps get (..)

Omni-Channel 40

Omni-Channel Touchpoint Wireless B2C 40

Bob Hayes

MARCH 2, 2015

Did you know that CSI can help you understand, in just one word, the health of your customer relationships? I am writing about the Customer Sentiment Index (CSI), a measure based on a single word that customers use to describe a company. I crafted a survey question that you can use in customer relationship surveys.

B2C 40

B2C Net Promoter Score B2B Analysis 40

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bob Hayes

JANUARY 26, 2015

In the second study, as part of a customer relationship survey, I solicited responses from customers of wireless service providers (B2C sample). The survey included the aforementioned questions measuring customer loyalty and satisfaction with CX touch points.

B2C 40

B2C B2B Wireless Metrics 40

Bold360

DECEMBER 1, 2016

. “Organizations make many mistakes when selecting a customer relationship management solution. Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. Erol Toker is the Founder and CEO of Truly Wireless.

Software 40

Software Customer Experience Company CRM 40

TeamSupport

OCTOBER 26, 2018

If a wireless company loses a single consumer because of a mistake they don’t blink an eye, but losing a 10,000-user contract is of critical concern. B2B help desk software, on the other hand, places more importance on providing the right answer in a personable way to maintain a positive customer relationship.

B2C 40

B2C B2B Software Chatbots 40

Pointillist

AUGUST 26, 2019

Most CX teams make the mistake of focusing only on the last one or two customer interactions instead of looking at the entire customer journey. In reality, customer experiences and opinions accumulate over time, and trust and resentment in customer relationships build over years.

NPS 79

NPS Strategy Net Promoter Score How To 79