ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 94

Customer Service Social Media Tips Multi-Channel 94

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. 10 Holiday Sales & Marketing Tips for Small Businesses to Finish 2020 Strong by Gaetano DiNardi.

Customer Service 158

Customer Service Airlines Tips Customer Service Strategies 158

ShepHyken

APRIL 5, 2021

Help Your Business Stand Out in 2021 With These 6 Tips by Angela Hausman. Market Maven) Here are a few tips to help your business stand out in 2021. My Comment: Here is an excellent list of six ideas to create a better customer experience. This article shares some tips that apply to most businesses.

Customer Service 125

Customer Service Self Service Contact Center Tips 125

ShepHyken

MAY 31, 2021

(Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Furthermore, we’ll share some tips on how to implement your own chatbot. by Stephanie Falkner.

Customer Service 133

Customer Service Effort Score e-support Chatbots 133

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. How to design your business to deliver better customer outcomes by Vala Afshar. These ideas are brilliant!

Customer Service 148

Customer Service Retail Entertainment Tips 148

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.

Social Media 119

Social Media Customer Service Trends Tips 119

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Customer Retention Tips Brands 82

ShepHyken

MARCH 22, 2021

Expert Casino Marketing Advice by Julia Carcamo. (J J Carcamo & Associates) One of our Casino Marketing Boot Camp goals has been to reach beyond the casino industry for new ideas that will help us become better marketers and connect with our stakeholders. My Comment: My friend Julia Carcamo is an expert in casino marketing.

Customer Service 138

Customer Service Employee Experience Customer Service Training Strategy 138

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. Here are my top five picks from last week.

Customer Service 74

Customer Service Tips Fashion Call Center 74

ShepHyken

AUGUST 2, 2021

9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.

Customer Service 96

Customer Service Hospitality Ecommerce Loyalty 96

ShepHyken

SEPTEMBER 26, 2022

(CMSWire) Gone are the days when a simple survey could tell you everything you need to know about your customer experience. Traditionally, decision-makers and marketers have relied on surveys to measure customer success. Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member.

Customer Service 68

Customer Service Customer Retention Tips Analytics 68

ShepHyken

NOVEMBER 14, 2022

Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. Salesforce) CMOs are saying “so long” to long-standing marketing playbooks. Join Salesforce President and CMO Sarah Franklin as she chats with digital leaders about how to create more powerful connections with your customers. It’s a video.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. It also creates confidence in your customer base by proving your knowledge and expertise.

Customer Service 124

Customer Service Customer Experience Tips Social Media 124

ShepHyken

MAY 9, 2022

I like how this article makes us consider what will make the most positive impact on our customers. Three Stats That Will Change the Way You Think About Customer Loyalty Stats by Wise Marketer Staff. Are your customers coming back out of true loyalty, habit, or some other reason? So, get back to basics and read on!

Customer Service 68

Customer Service Tips e-support Loyalty 68

ShepHyken

DECEMBER 11, 2019

For more information, go to the official website for National Customer Service Week. Share content that is all about the customer and not about the company. In other words, it isn’t a sales or marketing piece. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

NOVEMBER 1, 2020

If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg. Sharpen) If your customer service reps were honest, here’s a look into what they’d say – and tips you can use to help them during this spooky season and beyond.

Customer Service 106

Customer Service Self Service Tips Guidelines 106

ShepHyken

APRIL 12, 2021

(CMSWire) Digital has become the epicenter of activity and the disruption is leading to an unprecedented opportunity to use customer experience as a competitive advantage. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea. I doubt you’ll disagree with anything here.

Competitive Advantage 82

Competitive Advantage Customer Service Tips Culture 82

ShepHyken

NOVEMBER 9, 2020

7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Experience Investigators) If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Remember, what happens on the inside of an organization is felt by the customer on the outside.

Customer Journeys 111

Customer Journeys Customer Service B2C Ecommerce 111

ShepHyken

MAY 3, 2021

Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD. My Comment: Here’s an expression that is several years old, but still has relevance: Customer experience is the new marketing. This is as much a customer service and CX article as it is a marketing article.

Customer Service 62

Customer Service Entertainment ROI Retail 62

ShepHyken

MARCH 2, 2020

The global study, entitled The Connected Customer: Delivering an Effortless Experience, surveyed over 1,000 participants spanning 13 different verticals. My Comment: Is customer experience (CX) broken in most organizations? 6 tips for building an effective customer focus strategy by Hannah Wren.

Customer Service 106

Customer Service Hospitality Hotels Loyalty 106

ShepHyken

JANUARY 7, 2019

(MarTech Advisor) The rise of artificial intelligence has led many people to believe that machines will take over many of the job functions in the marketing industry. However, when it comes to customer experience, the best results will occur when machines and humans work together. Start by making customers central to your mission.

Customer Service 102

Customer Service Contact Center Tips Chatbots 102

ShepHyken

JANUARY 14, 2019

Ten top tips for building a customer-driven company in 2019 by cp2experience. cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. Follow on Twitter: @Hyken.

Customer Journeys 96

Customer Journeys Customer Service Sports eBook 96

ShepHyken

DECEMBER 30, 2019

Several professors contributed to this short, but insightful, article about how to leverage social media in a way that drives higher revenue per customer. Note: Be careful not to move from relationship building to blatant marketing, or the strategy may backfire. Customer experience trends to watch out for in 2020 by Mahir Prasad.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

JUNE 21, 2021

These 6 Rules Will Tell by Wise Marketer Staff. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. Even though I consider them to be more about marketing, if they drive repeat business, that can turn into loyalty. Do Your Rewards Rock?

Rewards Programs 82

Rewards Programs Customer Service Loyalty Programs Loyalty 82

ShepHyken

OCTOBER 26, 2020

Predictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses by Lori Wizdo. My Comment: You don’t need to look into a crystal ball to know what is going to happen next year in the world of marketing and CX. Customer service: Tips to make your buyers feel VIP by Gerardo Rodríguez.

Customer Service 90

Customer Service Contact Center Customer Centricity B2B 90

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. My Comment: Do you want your customers to come back?

Customer Service 146

Customer Service Government Customer Service Training Loyalty 146

ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. That’s not a bad thing.

Chatbots 94

Chatbots Loyalty Programs Customer Service Return on Investment 94

ShepHyken

JUNE 10, 2019

Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner. My Comment: This article takes a look at four iconic brands; Trader Joe’s, Aldi, Amazon and Chic-fil-A and offers up five ways they have created exceptional customer experiences.

Customer Service 113

Customer Service Survey Case Study Training 113

ShepHyken

DECEMBER 23, 2019

Starting off with a quick one from me (about receiving inconsistent information from different customer service reps), there are nine more that, unfortunately, you may have experienced yourself. 10 Marketing, Tech and CX Predictions for 2020 by Sara Card. Make Your Customer Service Ready For 2020 by CrazyCall.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

OCTOBER 15, 2018

My Comment: My friend, Jay Baer, has written an amazing new book, Talk Triggers , about how to get your customers to talk about you – and so much of that depends on the customer experience. Word of mouth marketing shouldn’t happen by accident. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.

Customer Service 89

Customer Service Automotive Tips Feedback 89

ShepHyken

SEPTEMBER 16, 2019

Six Tips for Creating a Stellar Customer Experience on Multiple Marketing Channels b y Chanell Turner. CBT) How can you create exceptional omnichannel customer experiences that help to guide potential car buyers to purchase? Check out our tips below to help you get started. Follow on Twitter: @Hyken.

Airlines 102

Airlines Customer Service Automotive Omni-Channel 102

ShepHyken

SEPTEMBER 5, 2022

The article includes a short tip on journey mapping, creating an experience vision, and more. 7 Engagement Lessons I Wish We Knew 7 Years Ago by Wise Marketer Staff. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Net Promoter Score 68

Net Promoter Score Customer Service Hospitality Hotels 68

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Follow on Twitter: @Hyken.

Omni-Channel 68

Omni-Channel Customer Service Self Service Retail 68

ShepHyken

MAY 27, 2019

As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. These are the Tips that Will Help You Achieve That. . My Comment: Work on your employee engagement and you’ll have better customer engagement.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

ShepHyken

NOVEMBER 15, 2021

Evaluate Your Customer Service Performance with These 10 Essential Metrics by Julie Weishaar. CustomerThink) One of the most effective ways to stand from your competition in today’s competitive market is to provide stellar customer service. It’s all about the brand’s ‘helpful place’ promise to customers.

Customer Service 74

Customer Service Metrics Social Media Retail 74

Kayako

NOVEMBER 21, 2018

Even though it costs them more money to offer faster shipping options and free returns, they’re willing to accept it because it makes the buying process more convenient for customers. How do you build a customer-oriented culture? Here are five tips and lessons from brands that have done it successfully.

Culture 120

Culture Banking How To Customer Service 120