ShepHyken

FEBRUARY 12, 2020

Do customers love you even when there’s a problem or complaint? Here are six ways to make customers love you no matter what! Become customer-focused. This means that in addition to creating an amazing customer experience, every decision keeps the customer in mind. Are you that good? Be transparent.

Customer Focused 141

Customer Focused B2B Customer Service Training Customers 141

ShepHyken

FEBRUARY 28, 2023

While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.

Chief Customer Officer 123

Chief Customer Officer Effort Score Policies Customer Service Training 123

ShepHyken

NOVEMBER 2, 2022

If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

ShepHyken

NOVEMBER 11, 2020

I tipped him what I thought was appropriate and generous. I have always tipped well because I know it is the right thing to do. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When he dropped me off at the airport, the baggage handler came over to check my bags.

Tips 157

Tips Customer Service Training Customer Service Training 157

ShepHyken

OCTOBER 13, 2021

The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .

Loyalty 104

Loyalty Social Media Tips Communication 104

ShepHyken

DECEMBER 4, 2019

That table has a different server and I’m not sure how we would divide the tips.”. Interesting answer—she wasn’t sure how the servers could divide the tips…. While I appreciated her honest response, it seemed like she was more interested in how tips were split between employees than in taking care of customers.

Tips 117

Tips Training Customer Service Training Customer Focused 117

Blake Morgan

JANUARY 20, 2022

He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . With more than 30 years of experience in all areas of CX, Annette uses her blog, CX Journey, to help transform business culture to become customer-centric. Adrian Swinscoe . Annette Franz .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).

Customer Service 133

Customer Service Loyalty Programs Social Media Contact Center 133

ShepHyken

MARCH 15, 2021

(Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. So, how do you calculate your customer retention rate? Consider that customer experience is no longer a differentiator.

Customer Service 127

Customer Service Customer Service Training Customer Retention Training 127

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

Self Service 124

Self Service Customer Service Customer Journeys B2B 124

ShepHyken

APRIL 5, 2021

Help Your Business Stand Out in 2021 With These 6 Tips by Angela Hausman. Market Maven) Here are a few tips to help your business stand out in 2021. My Comment: Here is an excellent list of six ideas to create a better customer experience. My favorite was the second one, which focuses on giving away valuable content for free.

Customer Service 121

Customer Service Self Service Contact Center Tips 121

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. 10 Holiday Sales & Marketing Tips for Small Businesses to Finish 2020 Strong by Gaetano DiNardi.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

ShepHyken

FEBRUARY 2, 2022

While a clean car wasn’t officially on the menu, it was an additional service they offered. This was a great way to keep the valets busy during slower times and make them some extra money when the customers generously tipped them for an amazing experience. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Hotels 125

Hotels Touchpoint Customer Service Training Tips 125

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

Customer Service 88

Customer Service Social Media Tips Multi-Channel 88

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 143

Customer Service Retail Entertainment Tips 143

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

ShepHyken

NOVEMBER 18, 2020

When they opened their first store in early 2018, nobody thought that customers would not only want a people-less way to shop, but in the wake of COVID-19, desire and demand it. We would pay for goods and services, even tip the valet, without having to physically exchange cash. Today, customers want a touchless experience.

Loyalty 138

Loyalty Self Service Customer Service Training Tips 138

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. by Stephanie Falkner.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

ShepHyken

SEPTEMBER 13, 2021

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 148

Customer Service B2C B2B Customer Retention 148

ShepHyken

APRIL 15, 2020

Recently, one of our Shepard Letter subscribers shared an example of what they use instead of the traditional music when a customer is put on hold. Some companies get creative and have announcements or share tips on how to use their products. His company has a series of five messages in the form of trivia questions.

Sports 140

Sports Entertainment Customer Service Training Examples 140

ShepHyken

MAY 3, 2021

Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD. My Comment: Here’s an expression that is several years old, but still has relevance: Customer experience is the new marketing. This is as much a customer service and CX article as it is a marketing article. Follow on Twitter: @Hyken.

Customer Service 107

Customer Service Entertainment ROI Retail 107

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. If you want to have a great customer experience, you must focus on your employee experience.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

SEPTEMBER 26, 2022

And according to the author of this article, there is more to consider than just customer surveys. Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. The Young Entrepreneur Council (YEC) at Forbes compiled a list of eight customer retention email tips.

Customer Service 67

Customer Service Customer Retention Tips Analytics 67

ShepHyken

AUGUST 2, 2021

One of the three “surprising facts” is the disconnect between what leadership thinks about their CX and what customers think. 9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. My Comment: In the eCommerce world, our customers are using multiple channels to connect with us. Okay, not a surprise anymore.

Customer Service 90

Customer Service Hospitality Ecommerce Loyalty 90

ShepHyken

NOVEMBER 22, 2021

This article shares some simple ways to improve the customer experience. 15 Tips For Improving Your Customer Experience Strategy by Forbes Communications Council. My Comment: Here’s another list that includes 15 more tips to improve CX. There is no way to know what a customer is thinking if you don’t interact with them.

Customer Service 82

Customer Service Retail Competitive Advantage Tips 82

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Retention Tips Brands 78

ShepHyken

NOVEMBER 1, 2020

If Customer Service Reps Were Honest [Spooky Edition]: The Scary Reality Your Customer Service Agents Face Every Day Plus How You Can Help by Veronica Krieg. Sharpen) If your customer service reps were honest, here’s a look into what they’d say – and tips you can use to help them during this spooky season and beyond.

Customer Service 103

Customer Service Self Service Tips Guidelines 103

ShepHyken

DECEMBER 11, 2019

Share content that is all about the customer and not about the company. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. Here are my top five picks from last week.

Customer Service 71

Customer Service Tips Fashion Call Center 71

ShepHyken

NOVEMBER 9, 2020

7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Experience Investigators) If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Remember, what happens on the inside of an organization is felt by the customer on the outside.

Customer Journeys 106

Customer Journeys Customer Service B2C Ecommerce 106

ShepHyken

APRIL 12, 2021

(CMSWire) Digital has become the epicenter of activity and the disruption is leading to an unprecedented opportunity to use customer experience as a competitive advantage. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea. I doubt you’ll disagree with anything here.

Competitive Advantage 78

Competitive Advantage Customer Service Tips Culture 78

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

ShepHyken

MARCH 2, 2020

While the article focuses on medium-size businesses, I can’t imagine any business, large or small, wouldn’t benefit from learning how Amazon does what they do so well. 6 tips for building an effective customer focus strategy by Hannah Wren. Zendesk) The good news is that customer focus can be improved.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

ShepHyken

MAY 9, 2022

Are your customers coming back out of true loyalty, habit, or some other reason? Tips to Providing Excellent Customer Service by Abdul Mooez. Vents) Almost two-thirds of customers say they’ve had customer fury as a result of a customer service or support engagement. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

JUNE 3, 2019

10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Here’s a good “Top Ten” type of list to help you improve your customer experience. My Comment: This list focuses on different types of survey questions.

Customer Service 115

Customer Service Social Media Survey Customer Confidence 115

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Here are my top five picks from last week.

Customer Service 82

Customer Service Chatbots Retail B2C 82