Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 3: DO: Know when group training is most appropriate (and when it’s not).
Ecrion
JULY 22, 2019
This means that, even if you think that your company’s current customer service policy and tactics are working, the harsh reality is that you may not know just how many of your customers feel that the service they receive is far from adequate. Do you think there are steps you could be taking to improve things?
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ShepHyken
OCTOBER 22, 2021
Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. A customer experience strategy is not a one-time occurrence. Continue to Evolve.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
DECEMBER 12, 2023
Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more. Most of the audience expects to learn a new sales technique or tactic; instead, I teach customer service and experience techniques and tactics. Connect with Shep on LinkedIn.
ShepHyken
FEBRUARY 14, 2022
Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.
ShepHyken
MAY 16, 2023
They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. Connect with Shep on LinkedIn.
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