ShepHyken

OCTOBER 13, 2021

The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .

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Loyalty Social Media Tips Communication 104

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

Customer Service 64

Customer Service Sports Tips Customer Service Training 64

ShepHyken

FEBRUARY 28, 2023

While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.

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Chief Customer Officer Effort Score Policies Customer Service Training 123

ShepHyken

NOVEMBER 2, 2022

If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Customer Service Training Customer Retention Customers Sales 127

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Metrics Social Media Retail 71

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. As promised, I’m back with ten more tips. Without any further delay, here are ten more ways to create a better customer experience in 2020. If you want to have a great customer experience, you must focus on your employee experience.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

FEBRUARY 2, 2022

While a clean car wasn’t officially on the menu, it was an additional service they offered. This was a great way to keep the valets busy during slower times and make them some extra money when the customers generously tipped them for an amazing experience. . Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Hotels 125

Hotels Touchpoint Customer Service Training Tips 125

ShepHyken

MAY 9, 2022

Are your customers coming back out of true loyalty, habit, or some other reason? Tips to Providing Excellent Customer Service by Abdul Mooez. Vents) Almost two-thirds of customers say they’ve had customer fury as a result of a customer service or support engagement. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Retention Tips Brands 78

ShepHyken

AUGUST 3, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 4 Tips for Ensuring Your Customers Are Treated Better appeared first on Shep Hyken.

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Tips Policies Customer Service Training CRM 48

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. Try these 15 tips from the members of Forbes Coaches Council.

Customer Service 80

Customer Service Government Hospitality Trends 80

ShepHyken

DECEMBER 11, 2019

Share content that is all about the customer and not about the company. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

DECEMBER 23, 2019

Make Your Customer Service Ready For 2020 by CrazyCall. CrazyCall) Get insights, trends, tips, predictions, and advice from industry experts. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. Here are some tips to create a better CX.

Customer Service 100

Customer Service eBook Trends Tips 100

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. 10 Tips For Making Customers Feel Welcome by Richard R. TCFCR) Here are my ten tips for making customers feel welcome.

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

JUNE 28, 2021

And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. Here you will find more experts to learn from.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

CSM Magazine

FEBRUARY 13, 2020

The training should include your company’s philosophy and make clear your customer service vision and mission. Disney is a good example of customer focused employee on-boarding. Make sure your customers can get help when they need it. Ellen Goodwright is a writer and “customer service raving fan”.

Customer Service 80

Customer Service Social Media Ecommerce Culture 80

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. Follow on Twitter: @Hyken

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JANUARY 29, 2018

Of note is that customer satisfaction has dropped by almost three percent and small businesses are struggling to keep up. At the end, there is a good summary of tips to improve a company’s customer service. You’ll find many great ideas, strategies, and tips to take your customer experience to a higher level.

Customer Service 92

Customer Service Social Media Tips Trends 92

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 81

Customer Service Hospitality Customer Centricity Competitive Advantage 81

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

ShepHyken

OCTOBER 6, 2017

My colleague Sven covered these challenges in “ The 7 Hardest Customer Service Scenarios Without Easy Answers.” This tip originates from stoicism, the ancient Greek school of philosophy founded in Athens that flourished throughout the classical world until the 3rd century AD. Circles of Control.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

ShepHyken

JANUARY 23, 2017

Let’s look at three ways you can use marketing and customer experience to engage your customers. My Comment: This excellent article has three powerful tips. I especially love number three… that prospective customers watch how you treat current customers. For information contact or www.hyken.com.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

NOVEMBER 19, 2018

About halfway into the article, there was a profound comment by Professor Fader: “We are not going to judge ourselves by the least happy customer, we are going to judge ourselves by the most valuable customers.”. Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

ShepHyken

NOVEMBER 25, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 143

Customer Service Leadership Training Customer Service Training 143

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). It has to ROCK.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ShepHyken

MARCH 5, 2018

We can learn a lot from good and bad service. Most companies will find a few reminders in the ten tips the author shares with us. Here are six of them, and they include one of the hottest strategies today (even though it’s been around for a long time), and that is “convenience.”. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

NOVEMBER 22, 2017

Consider getting the survey to customers within 24 hours while the experience is still fresh on their minds. When I take an Uber , as soon as the ride is over I receive an email asking me to rate the driver and leave a tip, if appropriate. You don’t want to frustrate the customer with Survey Fatigue. I respond every time.

Survey 90

Survey How To Customer Service Training NPS 90

ShepHyken

NOVEMBER 7, 2016

The bad news is that there will always be angry customers, the good news is there are some effective strategies you can use to calm them down. My Comment: Our friends from Sharpen came out with another great article, this one on handling three types of angry customers. We’re trying to win the customer!

Customer Service 124

Customer Service Loyalty Customer Success Resources 124

ShepHyken

JUNE 1, 2020

My Comment: Multichannel and omnichannel may not be the most exciting topics in the world, but they are very important to your customer (even if they don’t know it), and even more important to you. “This is certainly too much and the mediocre, the ones that don’t make their customers want to come back, will not survive.”

Customer Service 66

Customer Service Omni-Channel Call Center Retail 66

ShepHyken

JUNE 4, 2018

My Comment: We wrap up this week’s Top Five with a book review of one of my favorite customer service books to come out this year. Jay Robb reviews “Make Mom Proud” by Jeanne Bliss and shares eight great tips from the book. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 75

Customer Service Airlines CRM Social Media 75

ShepHyken

JANUARY 9, 2017

It starts with getting the customer to come back next time. This short article has a number of tips that will drive the “next time customer.” Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

Team HGS

AUGUST 22, 2017

Yes, we are finally nearing the tipping point. Q2: What would you suggest as the first step in integrating bots into our customer service strategy? At this session, she guided attendees on: AI’s evolving role in optimized CX. Q1: Do any of your clients have more digital interaction than voice today?

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. Kate Leggett. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Storyminers

JULY 6, 2020

He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Jeff helps clients develop customer-focused cultures. Kate Leggett. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

LiveChat

OCTOBER 16, 2018

Several companies are recognizing this crucial fact, and as per a recent study, by 2018 about 50% of organizations will make necessary changes in their business models to become customer-focused. When customers build a trustworthy relationship with your business, they are inclined to return to you for more.

Net Promoter Score 50

Net Promoter Score Social Media e-support Customer Satisfaction 50