Customer Focused Customer Service Strategies Customer Service Training Tips 
ShepHyken
APRIL 4, 2023
When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
AUGUST 16, 2021
Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.
ShepHyken
DECEMBER 21, 2020
How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.
ShepHyken
FEBRUARY 28, 2023
While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.
ShepHyken
NOVEMBER 2, 2022
If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
OCTOBER 13, 2021
The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .
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