ShepHyken

OCTOBER 12, 2022

Gen-Z and Millennials are the catalysts for digital customer support channels. . Rob Siefker, Zappos.com’s former senior director of customer loyalty, shared his take on social media channels in a recent Inc. When asked why Zappos uses social media, his answer was, “Zappos customers use it. Follow on Twitter: @Hyken.

Social Media 160

Social Media Customer Service Customer Care Customer Service Training 160

ShepHyken

MARCH 5, 2018

What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. by Jimmy Rodriguez.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

NOVEMBER 7, 2016

My Comment: This is a very interesting way of looking at customer loyalty. It appears the biggest issue preventing loyalty is consistency – actually a lack of consistency. A lack of consistency will create a lack of confidence, which leads to a lack of trust, which erodes the possibility for loyalty.

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

JANUARY 23, 2017

Let’s look at three ways you can use marketing and customer experience to engage your customers. My Comment: This excellent article has three powerful tips. I especially love number three… that prospective customers watch how you treat current customers. For information contact or www.hyken.com.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

JANUARY 9, 2017

Building Long Term Customer Loyalty in Disposable Times by Deborah Shane. My Comment: Loyalty is about long term relationships. It starts with getting the customer to come back next time. This short article has a number of tips that will drive the “next time customer.” Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. It has to ROCK.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ShepHyken

JUNE 1, 2020

These days, there are three things I focus on when it comes to customer service. My Comment: We start this week’s roundup with a very short article (two-minute read) about three simple ideas to increase loyalty; keep customers informed, no surprises and good follow-up. Sounds like common sense, doesn’t it?

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

Integrity Solutions

SEPTEMBER 28, 2023

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

Customer Service Training 111

Customer Service Training Training Customer Service Contact Center 111

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. The author shares what’s new at Twitter and offers tips to enhance social customer service. Here are my top five picks from last week.

Social Media 48

Social Media Customer Service Self Service B2C 48

LiveChat

OCTOBER 16, 2018

Several companies are recognizing this crucial fact, and as per a recent study, by 2018 about 50% of organizations will make necessary changes in their business models to become customer-focused. When customers build a trustworthy relationship with your business, they are inclined to return to you for more.

Net Promoter Score 50

Net Promoter Score Social Media e-support Customer Satisfaction 50

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Here are a few ways you can take a page from their playbook to build more customer loyalty. It endears them to us.

Customer Service 13

Customer Service Self Service Retail Airlines 13

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 13, 2017

(Forbes) Since millennials love to get customer support via social media, they’re also more likely to want to offer it to their customers when they’re the company founders. If you’re a millennial founder, here are some tips to help you and your team offer witty and effective customer support on social media.

Social Media 90

Social Media Customer Service Infographics Retail 90

Qualtrics

NOVEMBER 20, 2020

Self service help centers — Sometimes good customer service means helping customers help themselves with FAQ pages, help centers, and community forums. How to form a digital customer service strategy. This is not only good for your agents, it’s good for your customers.

Customer Service 26

Customer Service Social Media Self Service Chatbots 26

ShepHyken

DECEMBER 4, 2017

Work to keep your existing customers and impress new ones so they will come back. As this article points out, and rightly so, “The poor state of customer service is your biggest opportunity.” ” 5 Last Minute Holiday Customer Service Tips You Can Employ Now by Emily Johnson.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0