AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. data_science_account_id – The account where we will be training and therefore creating the actual model artifact.

Policies 82

Policies Training Resources Groups 82

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. This intense customer focus has paid off for those who’ve gotten their customer experience just right.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

InMoment XI

APRIL 3, 2023

In March, I spoke at InMoment’s XI Forum Sydney, and it shouldn’t surprise you that I chose to talk about building a customer experience (CX) program! In the spirit of sharing insights for those who couldn’t attend or want to revisit my key points, I’m here on the InMoment blog to briefly recap my presentation! and Outside In.

Tips 260

Tips Touchpoint Customer Centricity NPS 260

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Author: Dharmesh Ghedia In my previous blog I outlined how important knowledge is to successfully deliver customer service , and how to overcome the challenges of creating a centralized, multichannel knowledge base.

Customer Service 48

Customer Service Management Knowledge Base Contact Center 48

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. She brings with her nearly 10 years of customer success, coaching, and other customer-facing experience!

Competitive Advantage 42

Competitive Advantage Customer Success Connections eBook 42

West Monroe

APRIL 14, 2017

To do so, they chose Option “C” (also known as “Customer Re-accommodation”). Every passenger has a price tag, but United prefers bargain shopping. Option “C”: Customer Re-accommodation. Customers started to #deleteUber and embrace the pink mustache. Lyft welcomed their surge of customers with surge prices.

Airlines 40

Airlines Transportation Hospitality Social Media 40

AWS Machine Learning

MARCH 15, 2024

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. The workflow consists of the following steps: A customer places the order using Amazon Lex. awscli>=1.29.57

Interaction 119

Interaction e-support Policies Multi-Channel 119

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. Keynotes Adam Selipsky, Chief Executive Officer, Amazon Web Services – Keynote Tuesday November 28 | 8:30 AM – 10:30 AM (PST) | The Venetian Join Adam Selipsky, CEO of Amazon Web Services, as he shares his perspective on cloud transformation.

Innovation 109

Innovation Training Contact Center Data 109

Elevio

APRIL 12, 2017

This post is part of Inside Support , a new blog series featuring customer happiness leads from companies that have outstanding experiences in customer success to share. We go into detail on how their support team works, share their dedication to customers, and a way for everyone else to learn how big players do it.

Effort Score 40

Effort Score Airlines Measurement Brands 40

AWS Machine Learning

SEPTEMBER 29, 2022

Amazon SageMaker is a fully managed ML platform in the cloud that equips our enterprise customers with tools and resources to establish cost allocation measures and improve visibility into detailed cost and usage by your teams, business units, products, and more. Cost allocation tagging. Tagging in SageMaker.

Resources 71

Resources Policies Report Government 71

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. Amazon SageMaker is a fully managed ML service that enables you to build, train, and deploy models at scale for a wide range of use cases.

Interaction 63

Interaction Data Policies Resources 63

AWS Machine Learning

MARCH 10, 2023

This blog post will go through how data professionals may use SageMaker Data Wrangler’s visual interface to locate and connect to existing Amazon EMR clusters with Hive endpoints. Customers can use SageMaker Studio universal notebook and write code in Apache Spark , Hive , Presto or PySpark to perform data preparation at scale.

Data 76

Data Connections Resources Groups 76

West Monroe

MARCH 7, 2023

They can generate marketing and sales content and plans, new training procedures, social media posts, and blogs. Evaluate service agreements, conduct data analyses, provide next-level automated customer support? Executives have every reason to be excited about the opportunities these applications can bring.

Data 52

Data Government Social Media Call Center 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Source: Alex Knight.

Chatbots 130

Chatbots Self Service ROI Contact Center 130

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

ChurnZero

DECEMBER 16, 2022

As a CSM, do you have to chase customers into doing the bare minimum required to see product gains, whether it’s responding to an email, showing up to a meeting, or finishing a task? Your first instinct might be to blame sales for a bad-fit customer…but the account matches your ideal customer profile (ICP) to a T.

Customer Success 98

Customer Success Customer Journeys Customers Metrics 98

ProProfs Chat

OCTOBER 13, 2020

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? We’ll help you learn everything about FCR in this blog post.

How To 98

How To Self Service Banking Knowledge Base 98

AWS Machine Learning

JULY 29, 2022

Amazon SageMaker Studio is a web-based integrated development environment (IDE) for machine learning (ML) that lets you build, train, debug, deploy, and monitor your ML models. The solution outlines how to use a custom SAML 2.0 You can use this approach to implement a custom user portal with applications backed by the SAML 2.0

Management 73

Management Policies Resources Groups 73

AWS Machine Learning

FEBRUARY 20, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce that you can personalize the image generation model to your use case by fine-tuning it on your custom dataset in Amazon SageMaker JumpStart.

Training 79

Training Examples Data Customer Experience 79

BirdEye

DECEMBER 15, 2023

Birdeye View 2023 welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer. “ This blog delves deeper into a candid conversation between Meghan and Rebecca Colwell, VP of Product & Customer Marketing at Birdeye.

Social Media 58

Social Media Management Metrics Connections 58

AWS Machine Learning

JULY 11, 2022

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready environment. All the files related to this experiment are stored in that prefix of our bucket. An Amazon Simple Storage Service (Amazon S3) bucket you can write to. The LiDAR dataset.

Resources 83

Resources System Software Data 83

Thematic

DECEMBER 12, 2018

Do you have a lot of customer feedback collected but don’t know exactly what to do with it? In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? So, often actually analyzing the customer feedback results becomes an afterthought.

Analysis 69

Analysis Feedback Net Promoter Score Analytics 69

Pointillist

OCTOBER 22, 2018

In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Software 40

Software Customer Experience Company CRM 40

AWS Machine Learning

APRIL 11, 2023

Amazon SageMaker Studio can help you build, train, debug, deploy, and monitor your models and manage your machine learning (ML) workflows. This enables anyone that wants to train a model using Pipelines to also preprocess training data, postprocess inference data, or evaluate models using PySpark.

Travel 74

Travel Examples How To Data 74

Daniel Group

JULY 16, 2021

Yes, your customers will be pay up to 55% more for better Customer Experience (Defaqto Research). Let’s talk about how price fits into the whole Customer Experience equation. In my recent blog, “ Customer Experience and Price: Is Price Really That Important to Customers?

Customer Experience 52

Customer Experience Net Promoter Score B2B NPS 52