Vonage
NOVEMBER 10, 2016
I heard his presentation on the subject of how quickly a business moves when I had the privilege of working with the bank, and I realized the importance of how velocity applies to the customer service experience. It’s not hard to see how velocity can benefit the customer service experience.
CSM Magazine
NOVEMBER 28, 2023
Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them navigate a website, it’s about protecting them. Secure communication channels are also crucial to protect sensitive data, mitigate risks, build trust and, most importantly, enhance customer confidence in the business itself.
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Experience Investigators by 360Connext
NOVEMBER 13, 2014
Using either digital signage or old-fashioned price tags, why not encourage customers in-store to learn more via the app or online, especially around those products which are searched the most? Digital analytics, like which products are searched the most, could also guide staff training for big retailers.
ShepHyken
SEPTEMBER 26, 2023
Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. Instead, I want to emphasize the last part of my response to the question: sometimes, customer service agents – and other employees – have different answers to the same questions. The problem is a training issue.
Comm100
AUGUST 8, 2022
Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank.
ShepHyken
JULY 29, 2020
It’s about the proper training to create the consistent experience. (By By the way, that training must be ongoing and consistent, too.) The bottom line is this: our customers may not know it, but they love boring. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
SEPTEMBER 5, 2023
I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. But today’s answer is not just timely, but also timeless. Connect with Shep on LinkedIn.
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