SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

Gainsight

FEBRUARY 23, 2021

Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent trend over the last year, which is you have many customers who did not expand their relationship with you. So, we’ll be conducting webinars for each of the four areas in the coming weeks.

Metrics 64

Metrics Groups ROI Feedback 64

ChurnZero

FEBRUARY 23, 2021

To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores. Q&A Recap.

Metrics 80

Metrics ROI Customer Success System 80

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. How do you decide if a customer is the right fit?

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

FEBRUARY 1, 2023

It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Besides that, you can’t unilaterally solve adoption issues for your customers.

Multi-Channel 52

Multi-Channel Customer Success ROI Customer Retention 52

Gainsight

OCTOBER 19, 2021

Customer success drives revenue growth in ways that other functional teams simply cannot. We know it contributes significantly to the retention and expansion of your current customer base. For example, SaaS companies invest a huge amount of money in their Marketing and Sales to acquire new customer logos every year.

Resources 52

Resources Customer Success ROI Metrics 52

ChurnZero

MARCH 11, 2020

There are only a small handful of reasons that customers churn. Didn’t realize ROI. A note on “Didn’t realize ROI”. And today I see many of my customers doing the same thing. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. Digging deeper to categorize churn.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

NobelBiz

JANUARY 10, 2022

Managing entails not only establishing customer relations activities, but also monitoring their effectiveness, impact, efficiency, and profitability. To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

BirdEye

DECEMBER 8, 2023

Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business.

Tips 57

Tips Strategy Marketing Social Media 57

ChurnZero

JANUARY 4, 2024

.” “2024 will be the year SaaS companies put their money where their mouth is when it comes to securing and expanding their base,” says Eric Hansen, head of CS at Maxio. One-to-many customer enablement allows customer success managers to do more by leveraging their expertise as strategic business advisors.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

ChurnZero

JUNE 27, 2023

Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Customer Journeys 52

Customer Journeys Customer Success Strategy Net Promoter Score 52

Merkle

NOVEMBER 29, 2018

If you want to use data to drive value in marketing, join us on Thursday 6 December for a live webinar. We believe it’s to understand who the good customers are and design strategies to get more of them. The value of customers is not easy to understand nor is the definition of a ‘good’ one. Sign up today! Simple right?

Data 40

Data Exercises ROI Consumers 40

Gainsight

SEPTEMBER 28, 2020

It is not uncommon for companies to transition customers to varying segments, especially during an economic downturn. They also want to protect their customer base by placing a renewed and focused emphasis on particular segments within the base. Who will support this segment? What should their title be?

Resources 98

Resources NPS e-support Customers 98

Alida

JUNE 27, 2016

“It made a difference that I talked to other companies like Allure ,” she said. “ Vision Critical’s customer base is so diverse—some people in my company appreciated that.”. RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar].

Software 145

Software How To Exercises Feedback 145

Gainsight

MAY 3, 2020

However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

inmoment

JUNE 8, 2020

As businesses slowly reopen and some semblance of “normalcy” creeps back into customers’ lives, organizations are faced with an opportunity to define and find success in a post-COVID world. Want to learn more about how you can structure your CX governance for success—and to prove ROI?

Government 52

Government Net Promoter Score Effort Score Financial 52

SurveySparrow

APRIL 11, 2021

Lead Scoring: In this, you assign points to leads based on specific parameters. The points are to indicate the leads that are closest to becoming your customers. Based on the points assigned, you will have a clear understanding of what to do with the lead at this point. Have they attended any webinars or demos?

Strategy 98

Strategy How To Effort Score Social Media 98

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

MARCH 15, 2023

You should be doubling down not just on acquiring new customers but on the customers that you have—because they’re not only a source of new revenue, they’re going to help you at the top of the funnel. KC: Your customer base is your business’s best revenue engine and growth engine. They’re not a point-in-time strategy.

Strategy 52

Strategy Self Service Trends Case Study 52

Gainsight

MAY 13, 2020

Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Confirmit

OCTOBER 18, 2018

Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 3. Greater ROI.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 3. Greater ROI.

Company 71

Company Strategy Tips Customer Success 71

Gainsight

FEBRUARY 13, 2023

Really, using Gainsight is predicated on how we can scale our proactive outreach and engagement across a wide customer base. So we’re focused on proactively engaging our customers in more thoughtful, data-driven ways. And truly driving adoption, which means ROI across the platform. JM: Fourth is operational excellence.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52

Gainsight

JANUARY 17, 2020

Support regularly dives into Salesforce to look for repeated workflow complaints, which we can then fix through Help Center articles, webinars, trainings, or product enhancements. A: We prioritize feedback by asking ourselves, “ How does this impact the customer base? ”

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here. Upcoming Webinar.

Customer Success 49

Customer Success System Customers Software 49

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Listen to “ Discovering Untapped Value in Your Service Infrastructure ” webinar.

Infographics 50

Infographics Return on Investment Measurement Technology 50

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Create and nurture relationships with champions, executive sponsors, and broader relationships within the customer base.

Customer Success 19

Customer Success Touchpoint Case Study Customer Journeys 19

Team Support

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? It happens in our work life, too.

B2B 64

B2B Software Self Service B2C 64

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. There’s a psychology behind personalized customer service.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

Totango

SEPTEMBER 4, 2020

Crowding your customer engagements with unnecessary noise becomes a potential waste of time for both your customer success (CS) team and for your customer. The key ingredient in tech-touch customer success is purpose. Instead, you must cherish every available interaction and maximize its impact.

Customer Success 63

Customer Success Effort Score Communication Customer relationships 63

Thematic

NOVEMBER 13, 2018

This section is courtesy of our webinar with Lynn Hunsaker. Demonstrate strategic ROI for customer experience value. Financial ROI is simply the equation of the growth from an investment, minus the cost divided by the cost. Strategic ROI takes into account the broader picture of your overall growth and cost.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Amity

NOVEMBER 4, 2016

Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). Which of the above four resonates with you the most, based on where your Customer Success team is today?

Data 48

Data Travel Case Study Roadmap 48

Waypoint Group

OCTOBER 7, 2015

This will also help future Strategic Account customers to be more successful, faster, as now you know the proper level of training required. This style of benchmarking can be done with different industries or verticals within your customer base, by region, product or even by CSM. Learn more about the speakers and agenda here.

Customer Success 40

Customer Success Comparison ROI Groups 40

Alida

NOVEMBER 8, 2017

I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

SmartKarrot

OCTOBER 18, 2021

Handle client escalations around concerns or issues with their webinar experience. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels. Educating customers on terminology, features, and the benefits of Lighthouse.

Customer Success 19

Customer Success Training ROI Metrics 19

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98