Gainsight

OCTOBER 19, 2021

Customer success drives revenue growth in ways that other functional teams simply cannot. We know it contributes significantly to the retention and expansion of your current customer base. For example, SaaS companies invest a huge amount of money in their Marketing and Sales to acquire new customer logos every year.

Resources 52

Resources Customer Success ROI Metrics 52

ChurnZero

MARCH 11, 2020

There are only a small handful of reasons that customers churn. Didn’t realize ROI. A note on “Didn’t realize ROI”. And today I see many of my customers doing the same thing. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. Digging deeper to categorize churn.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

NobelBiz

JANUARY 10, 2022

Managing entails not only establishing customer relations activities, but also monitoring their effectiveness, impact, efficiency, and profitability. To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

ChurnZero

JANUARY 4, 2024

.” “2024 will be the year SaaS companies put their money where their mouth is when it comes to securing and expanding their base,” says Eric Hansen, head of CS at Maxio. One-to-many customer enablement allows customer success managers to do more by leveraging their expertise as strategic business advisors.

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

Alida

JUNE 27, 2016

“It made a difference that I talked to other companies like Allure ,” she said. “ Vision Critical’s customer base is so diverse—some people in my company appreciated that.”. RELATED RESOURCE: Beautiful minds: How Allure engaged the empowered customer to boost revenue and brand credibility [on-demand webinar].

Software 145

Software How To Exercises Feedback 145

SurveySparrow

APRIL 11, 2021

Lead Scoring: In this, you assign points to leads based on specific parameters. The points are to indicate the leads that are closest to becoming your customers. Based on the points assigned, you will have a clear understanding of what to do with the lead at this point. Have they attended any webinars or demos?

Strategy 98

Strategy How To Effort Score Social Media 98

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

MARCH 15, 2023

You should be doubling down not just on acquiring new customers but on the customers that you have—because they’re not only a source of new revenue, they’re going to help you at the top of the funnel. KC: Your customer base is your business’s best revenue engine and growth engine. They’re not a point-in-time strategy.

Strategy 52

Strategy Self Service Trends Case Study 52

Gainsight

MAY 13, 2020

Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Confirmit

OCTOBER 18, 2018

Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. VoC 5 Secrets to Drive Customer Loyalty & Advocacy. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 3. Greater ROI.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 3. Greater ROI.

Company 71

Company Strategy Tips Customer Success 71

Gainsight

JANUARY 17, 2020

Support regularly dives into Salesforce to look for repeated workflow complaints, which we can then fix through Help Center articles, webinars, trainings, or product enhancements. A: We prioritize feedback by asking ourselves, “ How does this impact the customer base? ”

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here. Upcoming Webinar.

Customer Success 49

Customer Success System Customers Software 49

BirdEye

SEPTEMBER 10, 2024

Whether through instant messaging, SMS, or email, Birdeye lets you promptly address customer questions and concerns, providing the information they need to make informed decisions. This is where webinars, case studies, and detailed product information play a significant role.

Marketing 59

Marketing Social Media B2C B2B 59

Team Support

JUNE 3, 2020

It’s common to get multiple emails a day requesting meetings or inviting us to webinars to learn about various software solutions. Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? It happens in our work life, too.

B2B 64

B2B Software Self Service B2C 64

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. There’s a psychology behind personalized customer service.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

Totango

SEPTEMBER 4, 2020

Crowding your customer engagements with unnecessary noise becomes a potential waste of time for both your customer success (CS) team and for your customer. The key ingredient in tech-touch customer success is purpose. Instead, you must cherish every available interaction and maximize its impact.

Customer Success 63

Customer Success Effort Score Customer relationships Communication 63

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Create and nurture relationships with champions, executive sponsors, and broader relationships within the customer base.

Customer Success 19

Customer Success Touchpoint Case Study Customer Journeys 19

Amity

NOVEMBER 4, 2016

Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). Which of the above four resonates with you the most, based on where your Customer Success team is today?

Data 48

Data Travel Case Study Roadmap 48

Waypoint Group

OCTOBER 7, 2015

This will also help future Strategic Account customers to be more successful, faster, as now you know the proper level of training required. This style of benchmarking can be done with different industries or verticals within your customer base, by region, product or even by CSM. Learn more about the speakers and agenda here.

Customer Success 40

Customer Success Comparison ROI Groups 40

SmartKarrot

OCTOBER 18, 2021

Handle client escalations around concerns or issues with their webinar experience. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels. Educating customers on terminology, features, and the benefits of Lighthouse.

Customer Success 19

Customer Success Training ROI Metrics 19

BirdEye

MARCH 24, 2023

For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn. Advertising Advertising can increase brand visibility and grow your customer base.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySparrow

JULY 17, 2019

Customer Experience Management Software #3 SurveyMonkey CX. SurveyMonkey CX comes with training through documentation, webinars, and online. Essentially, SurveyMonkey CX is an NPS solution that helps different businesses to gather, analyze, and act on the collected customer feedback. The price starts at $3000 per year.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Customers 10

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Online Webinars Webinars are a very popular form of training, simply because they offer many of the benefits of in-person training at a much lower cost.

Training 52

Training Course Consulting Software 52

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services.

Customer Success 10

Customer Success Roadmap B2B ROI 10

Qualtrics

MARCH 12, 2020

To accelerate and optimize the ROI of your CX programs, prioritize areas of high value and high volume. The result - action based on tangible facts. Similarly, if X-data is surfacing common pain points in your customer journey you can quickly take action and solve an issue impacting a significant portion of your customer base.

ROI 32

ROI How To Banking Competitive Advantage 32

SmartKarrot

MAY 19, 2021

In the SaaS industry it is known that customers have high expectations. There is increased focus by companies on protecting their customer base and improving outcomes for them. B2B customers prefer a personalized experience and nearly 65 percent of them will leave if you don’t deliver as per their expectations.

Customer Success 10

Customer Success How To Effort Score B2B 10

SurveyGizmo

NOVEMBER 4, 2021

Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). CX programs cannot live by surveys alone.

Survey 98

Survey Return on Investment eBook System 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

Gainsight

FEBRUARY 1, 2023

It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Besides that, you can’t unilaterally solve adoption issues for your customers.

Multi-Channel 52

Multi-Channel Customer Success ROI Customer Retention 52

ChurnZero

FEBRUARY 23, 2021

To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores. Q&A Recap.

Metrics 80

Metrics ROI Customer Success Chief Customer Officer 80

Gainsight

SEPTEMBER 28, 2020

It is not uncommon for companies to transition customers to varying segments, especially during an economic downturn. They also want to protect their customer base by placing a renewed and focused emphasis on particular segments within the base. Who will support this segment? What should their title be?

Resources 98

Resources NPS e-support Customers 98

ChurnZero

JUNE 27, 2023

Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).

Customer Journeys 52

Customer Journeys Customer Success Strategy Net Promoter Score 52

BirdEye

AUGUST 20, 2024

You can host live or recorded webinars on topics like energy efficiency, HVAC maintenance, or smart home technology. Get started for free WATCH DEMO Customer acquisition and retention strategies Attracting new customers is crucial, but retaining existing ones is just as important.

Strategy 59

Strategy Marketing Social Media Chatbots 59