ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Here are my top five picks from last week.

Customer Service 70

Customer Service Hospitality e-support eBook 70

Comm100

OCTOBER 30, 2017

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you care about them with a gift or token of your appreciation. Read on for our top holiday gift ideas for customers, plus tips on how to choose the best gift for your customers, whether at Christmas time or all year round.

Fashion 212

Fashion eBook Social Media Customers 212

ShepHyken

MARCH 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Forbes) Customer experience is a memory. Survey: Customer experience trends 2019 by Lynne Capozzi.

Customer Service 108

Customer Service Competitive Advantage Trends Culture 108

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. You can’t define your brand—your customer does.

Customer Service 69

Customer Service Net Promoter Score Tips Brands 69

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray. Foundational Steps for Customer Journey Mapping Initiatives by Dom Nicastro. Some good reminders here.

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. Focus on the human experience, the digital experience and the culture.

Customer Service 89

Customer Service Contact Center Customer Centricity B2B 89

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

JUNE 26, 2018

Many companies have now started to realize that excellent customer service is essential to the success of the business. The question though, is how you go about training your teams to achieve those goals. Ways to Build a Coaching Culture. Good coaches have good questioning skills. Talk to Your Staff. How to Coach.

How To 109

How To Training Culture Customer Service Training 109

ShepHyken

JANUARY 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? My Comment: Too often an organization’s leadership believes the experience and service they provide a customer is better than it actually is.

Social Media 98

Social Media Customer Service Customer Care Insurance 98

ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. (The My Comment: Want to learn from some of the masters of customer service?

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

Comm100

JUNE 19, 2018

Hearing the philosophies that power world-class companies to deliver exceptional customer experiences is incredibly inspiring, and can drive you to adjust the same philosophies that affect your processes. At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise.

Contact Center 102

Contact Center Entertainment eBook Culture 102

Kayako

JUNE 30, 2016

This is a guest post by Lindsay Willott, founder of Customer Thermometer. It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. It’s so much more meaningful than a job description.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

This is a guest post by Lindsay Willott, founder of Customer Thermometer. It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. It’s so much more meaningful than a job description.

Customer Service 156

Customer Service Handbook Training Customers 156

Integrity Solutions

OCTOBER 5, 2022

Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. Leaders know that customer expectations are higher than ever.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

Up Your Service

FEBRUARY 8, 2020

Ron Kaufman, number one Global Guru in Customer Service. We are honored and pleased to share our founder, Ron Kaufman , has been awarded the #1 ranking Customer Service Global Guru in 2020, 2019, and 2018. At Uplifting Service , we believe everyone can step UP and TAKE ACTION to make the world better every day.

Customer Service 69

Customer Service eBook Leadership Meeting 69

ShepHyken

JULY 18, 2016

Each week I read a number of customer service articles from various online resources. Pokémon Go Shows What Augmented Reality Can Do For Customer Experience by Mark Hillary. LinkedIn) The really interesting cultural phenomenon around Pokémon Go is that it has very quickly normalised AR. You court the customer to buy.

Social Media 48

Social Media Customer Service Customer Service Training Culture 48

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for?

Customer Service 107

Customer Service Tips Average Handle Time Communication 107

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 117

Social Media Course Training Marketing 117

Up Your Service

FEBRUARY 5, 2020

Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. And I’m super strong in helping organizations improve the service that they create and build a culture of continuously Uplifting Service. You love to help people with coaching and mentoring, becoming better leaders.

Leadership 52

Leadership eBook Culture Connections 52

Up Your Service

JUNE 18, 2018

Your Service Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Download FREE worksheet to embed Active Learning into your workshops activities and educational programs. Using The UP!

Case Study 40

Case Study Exercises Training Culture 40

Up Your Service

JUNE 18, 2018

Using Ron Kaufman’s Active Learning Toolbox , you will generate active participation at all your training sessions, with even the most reserved students or the most conservative cultures excited and engaged. Download FREE worksheet to embed Active Learning into your workshops activities and educational programs.

Case Study 40

Case Study Exercises Training Culture 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. We’ve aligned the entire organization around our mission: to provide the best customer service possible. It’s different from the competition; it makes them stand out.

Company 47

Company Customer Service Representative Customer Service Training Training 47

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

NOVEMBER 13, 2017

Each week I read a number of customer service articles from various online resources. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

Myra Golden

DECEMBER 17, 2015

You know your customer service is not where it needs to be. You know your agents aren’t delivering the level of service your customers expect and deserve. There are 2 reasons why your agents are failing at the customer experience. They aren’t establishing rapport with customers. Customer: “Hi Bill.

Call Center 40

Call Center Customer Experience Contact Center Meeting 40

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Comm100

DECEMBER 12, 2017

Companies can no longer rely on having satisfied customers to ensure that they stay in business. Customers expect exemplary service, and offering anything less will turn them away. Satisfied customers do not complain – which is all very well, but it means you won’t get crucial feedback. Download Now.

Training 107

Training Customer Experience Customer Journeys How To 107

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. Toyota has promised more stringent quality control, more investigations into customer complaints, and a quicker response time when identifying safety issues, and has apologized to consumers and loyal customers repeatedly.

Loyalty 43

Loyalty Airlines Automotive Government 43

Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. The introduction of hair dryers, concierge service, televisions with concealed doors, non-smoking rooms, and fitness centers provided service and luxury to the sophisticated traveler.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Part of the value of a service particularly in a restaurant is the customer relation experience.

Survey 42

Survey Customer Satisfaction Exercises Consumers 42

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Resources 112

Resources Customer Service Customer Service Training Course 112

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. It’s going back to basics that drives the train of success.

CRM 43

CRM Exercises Tips Training 43

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

Michel Falcon Experience

APRIL 7, 2020

I want every business professional to learn the difference between customer service vs. customer experience. Customer Service. How I define customer service to our team, anyone that I keynote speak for or someone who purchases my online course is quite simple, Customer service are actions.

Customer Experience 88

Customer Experience Customer Service How To Net Promoter Score 88