Comm100

JUNE 30, 2016

” And customer service training is vital to maintaining excellent customer relations. But not every team has the resources or time to create their own training regime. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

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Customer Service Training Course Training Customer Service 140

CX University

NOVEMBER 21, 2023

CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance. CXU sets high expectations for its online course content to fully support online learning and mastery of Customer Experience.

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Course Roadmap Conference ROI 52

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Structured Training.

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Social Media Course Training Marketing 113

CustomerSuccessBox

MARCH 14, 2022

Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. We have curated the best courses and training handpicked for you to select the best out of the best. We have curated the best courses and training handpicked for you to select the best out of the best.

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Course Training Customer Success Customer Journeys 52

CX University

NOVEMBER 7, 2023

To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. Since all CXU courses are available completely online, learners can access them anywhere and at any time.

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Course Roadmap Customer Experience Professionals ROI 52

Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Let’s start with the business success metrics for workforce training.

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ROI Training How To Course 52

SAP Customer Experience

JULY 19, 2023

I’m Charis from the CRM & CX Product Learning CoE team, Portfolio Manager for SAP Commerce Cloud solution, and I’m writing this blog post in order to announce that our Developer courses (with course code C4H340 and C4H341) have been recently updated to 2211 version. In this blog.

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Course Training CRM Management 56

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. Unfortunately, far too many contact centers are trying to fix these problems with training solutions that don’t put the agent at the center. There’s no way around it: How contact centers currently train and onboard agents is completely messed up.

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Contact Center Training Call Center How To 204

SAP Customer Experience

MARCH 10, 2022

The following courses have been updated to the 2111 release. C4H410 –SAP Sales Cloud (Previously C4C12) Target Audience: Functional consultants, Business end users In this course you will learn about SAP Sales Cloud.

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CSM Magazine

MARCH 1, 2024

Importance of Employee Training and Development Practical employee training and development programs are essential for any company because they help individuals grow, innovate, and be productive. Training programs aren’t just an additional administrative job.

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Training e-support Course Exercises 52

Optimove

NOVEMBER 14, 2023

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. As I mentioned, our clients’ CRM marketing needs are evolving, and so will Optimove Courses.

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Course CRM Marketing Exercises 49

CSM Magazine

MARCH 18, 2024

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. Along with the training and consultancy offered by Helen Pettifer Training Ltd, it can aid compliance with Consumer Duty.

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Training Government Financial Resources 52

BlueOcean

OCTOBER 22, 2020

The key, of course, was that everything, including agent training, had to pivot to a virtual environment. Before the pandemic, we at Blue Ocean had conducted less than 10% of our frontline training in a fully remote model. It’s been a wild ride, but we successfully pivoted to 100% remote training for our operations.

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Contact Center Training Effort Score Virtual Agent 156

SurveyGizmo

APRIL 26, 2022

Ideally, feedback is collected from learners and inputted directed into an LMS, but occasionally learning services professional fail to adequately communicate with the people taking their training programs. Open-ended communication is the best way to create engaging and effective courses for learners.

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Training Survey Measurement How To 97

SAP Customer Experience

OCTOBER 4, 2023

Hello everyone, I’m glad to announce the release of our updated Instructor Lead Training course for SAP Commerce Cloud Backoffice Framework. In this blog post, I will present you a short description for this course, which changes we made on this release, and how you can access its content.

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Training Course Customer Experience Customers 61

Gainsight

OCTOBER 10, 2023

Workflow automation: AI will show information about a customer’s learning and assign relevant courses. Imagine you are a new customer receiving training on your product for the first time, and follow your digital academy from start to finish to see if you’ve received the knowledge you need, as well as to test out the overall experience.

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Course How To Healthcare Transportation 52

SAP Customer Experience

JANUARY 30, 2023

On behalf of the SAP Customer Experience Product Learning team, I am pleased to announce the official release of the new SAP Commerce Cloud Business User course based on version 2205: C4H320 – SAP Commerce Cloud Business User Training Target Audience Business Analysts Functional Consultants Project Managers End Users QA.

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Course Consulting Training Customer Experience 55

ReviewTrackers

MAY 15, 2018

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. We’ve narrowed it down to eight courses, which range from HubSpot’s course in inbound marketing to Hootsuite’s course on social media marketing training.

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Social Media Course Training Marketing 50

Comm100

MAY 19, 2021

So how can you train and onboard your customer service agents when they are working remotely? If you’re onboarding new agents, you also need a platform that will help you train your agents from afar. This can also be the case when you’re meeting or training new agents remotely who don’t know you well yet.

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Training Tips Customer Service Knowledge Base 130

delighted

APRIL 5, 2022

That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? You can also save the direct link to the course.

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Course Management Social Media Analysis 91

SAP Customer Experience

NOVEMBER 12, 2021

On behalf of the SAP Customer Experience Enablement Content team, I am pleased to announce the official release of the new SAP Commerce Cloud Developer Part 1 & 2 courses based on version 2105: C4H340 – SAP Commerce Cloud Developer Part 1 C4H341 – SAP Commerce Cloud Developer Part 2.

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Course Training Customer Experience Customers 55

InteractionMetrics

JANUARY 26, 2024

Martha briefly touches on how Interaction Metrics measures and improves the customer experience; then, Jason narrows in on call center training. The client achieved a 50% improvement in performance over a six month period, highlighting the necessity for employing programs, not just one-and-done call center training projects.

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Call Center Training Metrics Case Study 52

Centercode

DECEMBER 28, 2022

Centercode is happy to officially offer a full suite of training videos for our software. The video courses are designed to get new users up to speed on Connect, but can also be helpful if you’re considering using our platform for your next beta test or are currently in your free trial.

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Video Training Course Software 52

AWS Machine Learning

NOVEMBER 22, 2023

Like many ML organizations, accelerators are largely used to accelerate DL training and inference. In this post, we discuss how M5 was able to reduce the cost to train their models by 30%, and share some of the best practices we learned along the way. To use accelerators, you need a software layer to support them.

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Training Software System Data 96

SAP Customer Experience

JUNE 20, 2023

Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. We at SAP Learning are working on transforming our platform, content and focusing on creating Digital First, Role-Based E-Learning opportunities. On behalf of the team, I.

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Course Sales Training Customer Experience 78

eGain Blogs

JANUARY 25, 2023

Training can help but it is not cheap, with US companies spending $92.3B in 2021 (Source: Training Magazine). Traditional training programs have been disrupted by the pandemic and hybrid work models, with 75% of agents still working remote. Here is why the agent knowledge problem has become more daunting.

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Training Contact Center Insurance Retail 52

CSM Magazine

MAY 16, 2023

Samaritans, the charity that provides emotional support 24/7, provides a range of courses through Samaritans Training and Engagement Programmes (STEP). Lisa, a Senior Patient Experience Manager at a large pharmaceutical company, recently invested in the course to support her team.

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Training Course Social Media Customers 52

Andrew Mcfarland

SEPTEMBER 24, 2022

A project management course can help you advance your career in many ways. Another option is to gain experience in the field through on-the-job training. These skills can be developed through life experience, tutorials, on-the-job, and classroom training. Courses cover topics such as Work Breakdown Structure and SMART criteria.

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Course Management Leadership System 48

CSM Magazine

APRIL 25, 2022

If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. This article looks at some of the best training solutions in more detail. Mental Health Training. Industry Training. Recruitment Training.

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Training Customer Service Management Customer Service Training 97

SAP Customer Experience

MARCH 15, 2023

Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. On behalf of the team, I am pleased to announce the release of the following course updates, based on the SAP Sales Cloud V1 2211 release:

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Training Sales Course Customer Experience 59

Kayako

FEBRUARY 28, 2018

There are so many different ways to onboard new employees with a training program. To help you build your own customer support training program, I’ve collected some key insights from managers at other SaaS and tech-industry companies to help make sure you’re getting it right from the get-go. Don’t let training fade out.

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Training Culture Customer Service Training Customers 213

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

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Exceptional Customer Service Retail Training Customer Service 52

Experience Investigators by 360Connext

FEBRUARY 11, 2020

CX Training Takes a Cross-Functional Team. Successful organizations adopt this attitude when it comes to customer experience and the training required to really make it part of their DNA. . The Five Most Common CX Training Obstacles — And How to Solve Them: 1. Training is reduced to tools, processes, and procedures.

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Training Customer Experience Customer Journeys Employee Experience 125

CX University

AUGUST 1, 2023

Cost-Effectiveness One of the most significant advantages of utilizing specialized training companies for online professional development programs is cost-effectiveness. By outsourcing this function to a specialized training company, organizations can save on upfront costs and ongoing maintenance expenses. I highly recommend it.

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Training Company Case Study Banking 52

delighted

AUGUST 10, 2021

That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam.

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Course Survey Feedback Video 98