Comm100

SEPTEMBER 5, 2014

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Here are nine tips on how to offer the most effective customer service on social media. Take a page from Nike.

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

CSM Magazine

SEPTEMBER 7, 2022

Learnship , the business language learning solution provider, announced the launch of Sprint Business Skills Customer Care today. The fast-paced, online learning solution helps customer service professionals acquire relevant English vocabulary to better communicate at work. One hour a week of self-paced digital learning content.

Customer Care 52

Customer Care Social Media Course Culture 52

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! Quite a mountain for marketers to climb! But how does this look?

Social Media 40

Social Media Strategy Marketing Analytics 40

NetBase

JANUARY 15, 2019

If you’re constantly looking at social insights – and you should be – is it really important to perform a social media audit ? The social analytics you look at in the day to day are likely real-time insights. These are the questions a social audit answers. Marketing Campaigns. Customer Care.

Social Media 53

Social Media Brands Analytics Consumers 53

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! Quite a mountain for marketers to climb! But how does this look?

Social Media 40

Social Media Strategy Marketing Analytics 40

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Predictive Marketing. Insights Should Inform. Understanding Influencers. That preparation came in handy.

Social Media 45

Social Media Video Analytics Sports 45

GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. Respond to social media posts. Customers are vocal over social media too. Survey customers.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

NetBase

MARCH 6, 2019

Their products and services may be touted all over the internet, TV, and beyond – but that’s the whole point of marketing, right? What social media offers is the reality behind the slick and shiny brand perspective. Social consumers serve up the truth behind the image – whether good or bad.

Social Media 49

Social Media Analysis How To Analytics 49

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media Strategy Conference B2C 40

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention?

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

C3Centricity

JULY 30, 2018

All marketers know their marketing 5Ps, but how do you update your marketing when you adopt a customer first strategy? This is the easiest of the marketing 5Ps for a customer centric organisation to adapt because a customer first strategy is all about your customers. ” What is it?

Strategy 120

Strategy Marketing How To Customer Centricity 120

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. Of course, what that emotional connection looks like is highly dependent on your target audience, but there are some common factors that build the foundation of loyalty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

delighted

JUNE 29, 2021

Simply put, product/market fit is the ability of a product to satisfy the needs of a good market. The failure of a product to understand consumers and the external factors that affect their decisions is a failure to find the right product/market fit. An example of missed product/market fit. Now comes product development.

Measurement 95

Measurement Net Promoter Score Marketing How To 95

Lithium

AUGUST 3, 2022

Don’t cut your marketing budgets only to lose ground to your competitors. Khoros Marketing expert Matt Deluca dives into exactly when cost-cutting makes sense. Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. This is part 1, an expert interview.

ROI 52

ROI Marketing Social Media Advertising 52

NetBase

NOVEMBER 30, 2018

NetBase was identified as a leader in the Forrester Social Listening Platform Wave Report, Q3’2018. This is the industry report that is the standard in the Social Media Analytics industry. Our tools range from search-bar simple to more complex – so you get to choose how you process social data. Bad Customer Service.

Social Media 40

Social Media Analytics Analysis Tools 40

NetBase

FEBRUARY 18, 2019

Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start!

eBook 55

eBook Marketing Comparison Analysis 55

Lithium

SEPTEMBER 29, 2022

The digital world is no stranger to crisis It started with the.com bubble, Y2K, and any number of brand social faux pas. What effect this has on a brand depends heavily on how robust the brand’s marketing, community, and customer care systems are. This fact is especially true in the diverse world of customer care.

Airlines 52

Airlines Self Service Effort Score NPS 52

Lithium

SEPTEMBER 14, 2022

It started with the.com bubble, Y2K, and any number of brand social faux pas. What effect this has on a brand depends heavily on how robust the brand’s marketing, community, and customer care systems are. This fact is especially true in the diverse world of customer care. Now mix in a time of brand crisis.

Airlines 52

Airlines Self Service Effort Score NPS 52

NetBase

MAY 8, 2020

Starting in April, not too long after stay-at-home orders were put into place because of COVID-19, TRX made their professional education courses virtual and free of charge via Zoom. They did this to reach more consumers who are working out at home amidst social distancing. . And while many brands may be reducing marketing spend, e.l.f

Ecommerce 64

Ecommerce Brands Social Media Effort Score 64

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

NetBase

FEBRUARY 18, 2019

Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start!

Marketing 40

Marketing eBook Comparison Analysis 40

GetFeedback

AUGUST 16, 2018

Customer service has long been an area of focus for marketers and support specialists. After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience. Replies per Request. Contact Volume by Channel.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield.

Social Media 130

Social Media Tips Customer Service Training 130

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Social Media Management Strategy Certification. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Social Media Management Strategy Certification. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Please see below for the full course descriptions and other important details. Description: This course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Social Media Management Strategy Certification. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

NetBase

JUNE 26, 2019

Social listening has created a whole new world of possibilities for marketers, and offers a host of both challenges and opportunities. Before you work up your next marketing plan, you should probably consider what amount of your brand’s budget should be directed toward social listening – so let’s start there: Top Brands’ Budgets.

Social Media 56

Social Media Analytics ROI Course 56

CSM Magazine

APRIL 1, 2020

For retailers and service providers, in particular, it can be difficult to distinguish your brand from others in the market. According to the latest statistics, customer service is becoming increasingly important to consumers and business buyers. Facilitate Multi-channel Customer Care. Online chat. Company forums.

Customer Service 52

Customer Service Comparison CRM Multi-Channel 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 9, 2020

Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer Customer Engagement Metrics Amplified. By doing this, they can: * Better understand and capture all customer conversations.

Brands 60

Brands Social Media Fashion CRM 60

Comm100

JUNE 25, 2020

It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. And there are plenty of mistakes a customer service team can make on social media. It’s a good idea to let your customer base know where you stand on controversial topics. Making It About You.

Customer Service 130

Customer Service Social Media Policies Consumers 130

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

JANUARY 23, 2020

Brands monitoring social media with next generation AI-powered social listening are taking full advantage of all online offers by engaging playfully, and relevantly, with consumers in real-time. Nor can you rely solely on customer care folks to sound the alarm, as they quickly end up in the weeds once a crisis is in play.

Consumers 67

Consumers Engagement Social Media Sports 67

SurveySensum

MARCH 20, 2024

Elevate your customer experience with SurveySensum’s advanced CXM software – from real-time text analysis to journey-based dashboards, we provide all the tools needed to make your customer feedback actionable. Hubspot HubSpot is a offers comprehensive suite of Sales, Services, Marketing, and Operations.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

ClientSuccess

JULY 23, 2019

Customer care agents today are crossed-trained for expertise in all customer engagement mediums including social media, email, chat, phone and text. Businesses benefit from this skillset flexibility by using and moving agents to serve customers no matter what their preferred mode of communication is.

Self Service 40

Self Service Trends Customer Service Social Media 40

NetBase

AUGUST 2, 2019

Social listening helps regular marketing mortals develop this ability. Social Listening in a Nut Shell. Tracking issues that businesses care about is always the top priority, but what if a business is unsure of what those issues are? And this is where social listening comes in.

B2B 82

B2B Course Innovation B2C 82