UJET

FEBRUARY 26, 2021

In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I 99% rate UJET with 4-or-5 stars (out of 5). *97%

Contact Center 72

Contact Center Report Software Communication 72

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to improve your KPIs?

Net Promoter Score 59

Net Promoter Score Customer Experience Call Center NPS 59

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Introduction to Zendesk. Simply put, Zendesk is a CRM catch-all.

CRM 52

CRM Video Case Study Net Promoter Score 52

Playvox

SEPTEMBER 19, 2022

Whether you work in what is called a contact center, customer support center, or customer experience center, you likely always need to figure out how to do more with less. This latest development, a result of integrating our Prodsight acquisition into our Quality Management platform, is just step one in this journey.

Management 80

Management Net Promoter Score Effort Score Contact Center 80

Playvox

JANUARY 12, 2022

Across business functions, the contact center has undergone more dramatic change than most during the past two years. In this environment, contact center leaders and their teams have consistently sought out vendors that provide agent-centric solutions to improve quality and workforce management. We call it Customer AI.

Customer Insights 52

Customer Insights Self Service Contact Center Analysis 52

UJET

FEBRUARY 26, 2021

In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I 99% rate UJET with 4-or-5 stars (out of 5). *97%

Contact Center 56

Contact Center Report Software Communication 56

Talkdesk

FEBRUARY 14, 2020

ClickPay believes in combining leading-edge technologies with hands-on services to create complete, customized solutions that drive efficiencies, enhance resident satisfaction, and give real estate businesses a strong and secure platform for growth.

Abandon Rate 55

Abandon Rate Customer Experience Contact Center Wait Times 55

Magellan Solutions

FEBRUARY 20, 2024

Streamlined Operations Outsourcing live chat offloads the overwhelmed contact center. By centralizing live chat externally, overhead burdens diminish—no more scaling chat server capacity, managing redundancies, or troubleshooting integrations. Benefit: Front-and-center chat support for seamless buying journeys.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

TechSee

OCTOBER 9, 2018

According to a report by Pew Research Center , 85% of Millennials say they use social media. Having grown up with the Information Superhighway, they will attempt to solve issues on their own via google, youtube or other online resource before contacting a company representative for assistance. Self-service platforms.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

SurveySparrow

AUGUST 27, 2023

The platform ensures that your survey reaches your audience wherever they are through email, SMS , and web links. From payment integration and embedding options to custom thankyou screens and hidden fields, add a layer of versatility to your surveying experience. Need to collect responses through different channels? No problem.

Comparison 52

Comparison Multi-Channel Analytics Survey 52

Answer Dash

SEPTEMBER 19, 2018

It’s been an interesting quarter in the contact center technology space. Zendesk just announced their new omnichannel platform. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. This is a customer engagement platform that gives us a fresh look at omnichannel customer service.

Contact Center 61

Contact Center Self Service Omni-Channel Knowledge Base 61

Vonage

JANUARY 20, 2016

But, did you know that by using a CTI adapter to integrate inbound and outbound phone calls with your CRM , you can extend your investment, while driving dramatic improvements in sales and service productivity. CTI stands for computer telephony integration. Benefits of integrating your CRM and telephone system.

CRM 120

CRM Sales Gamification Call Center 120

ChurnZero

DECEMBER 7, 2023

The playbook delivered learning content automatically based on platform usage or specific interactions with Demandbase’s implementation or CS team, leading to a dramatic increase in Academy engagement and a 40% increase in weekly active users. Renewal / Expansion Hero: TruVideo Driving upsells and awareness with engaging in-app content.

Meeting 52

Meeting Customer Success NPS Effort Score 52

Method:CRM

MARCH 20, 2023

This way, your customers don’t need to jump through hoops like contacting your support team or Googling your services. Not to mention, Method:CRM users get a suite of tools and integrations that improve efficiency and automate daily business tasks. Centralized view of contact details and contact history. Mobile app.

Self Service 52

Self Service CRM Knowledge Base Software 52

Method:CRM

MARCH 20, 2023

This way, your customers don’t need to jump through hoops like contacting your support team or Googling your services. Not to mention, Method:CRM users get a suite of tools and integrations that improve efficiency and automate daily business tasks. Centralized view of contact details and contact history. Mobile app.

Self Service 52

Self Service CRM Knowledge Base Software 52

Talkdesk

JANUARY 30, 2019

We discovered that HotelTonight’s customer service organization is unique because their contact center agents are 100% remote. When they began looking for a new contact center platform, they needed one that worked with their global, remote workforce and scaled with their fast-growing business.

Customer Experience 45

Customer Experience Hotels Contact Center Travel 45

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. Call center technology refers to these different software and hardware tools used to run a call center. Call center technology refers to these different software and hardware tools used to run a call center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Upload your contacts, and select their preferred communication channels. Security : Take security seriously!

Tools 52

Tools Feedback Analysis Survey 52

Playvox

SEPTEMBER 7, 2021

At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! That’s why our recent G2 rankings are really meaningful: people who use Playvox every day once again ranked Playvox as a leader in the Contact Center Quality Assurance market in the recent G2 Grid® Report for Fall 2021.

Contact Center 52

Contact Center Report e-support Effort Score 52

Answer Dash

JANUARY 1, 2019

There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Integrate Slack with support tools Slack has revolutionized contact center communication. It’s a perfect complement to this integration.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

Joe Rawlinson

AUGUST 9, 2017

This makes it imperative to deliver a smooth, integrated experience across all your channels. If you have a physical location, make sure that your customers’ mobile shopping experience integrates with their physical shopping experience, using tactics such as beacon marketing to deliver digital offers in-store.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

ViiBE Blog

JUNE 3, 2021

Whether you’re sending people into the field or running a call center, ViiBE ’s video call software is an excellent option for maximum connectivity. CRM software like Zendesk is an often used tool for customer service. It includes ticketing and knowledge management solutions integrated into the software. Contact us!

Software 52

Software CRM Knowledge Base First Call Resolution 52

Talkdesk

JULY 27, 2017

A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud. –> System integration providers who work with cloud technology platforms and are looking to provide an integrated cloud-based call center solution.

Call Center Solutions 42

Call Center Solutions Call Center Consulting Contact Center 42

Win the Customer

DECEMBER 14, 2015

Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. I recently was given a preview of Zendesk’s innovative new feature Voice , a cloud-based call center software that seamlessly integrates into its customer service helpdesk software.

Call Center 52

Call Center Metrics Multi-Channel Management 52

Solvvy

AUGUST 21, 2020

A well-developed FAQ or help center makes that information more accessible. Support pages and FAQ sections are helpful, but many users avoid browsing your help center to find what they need. Instead, they go straight to creating a ticket or contact your company directly by phone.

Chatbots 62

Chatbots Self Service Multi-Channel B2C 62

Thematic

DECEMBER 12, 2023

With the help of Thematic’s AI-powered platform , the unstructured qualitative feedback can be analyzed and presented as structured customer insights. Customers may contact support to report issues, seek assistance or share their experiences. Serato uses Zendesk to manage its numerous support interactions.

Analysis 62

Analysis Examples Feedback Social Media 62

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Talkdesk

MARCH 24, 2021

Contact centers are mostly a human-to-human experience. This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. to a digital environment also requires better contact center integration.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Talkdesk

JULY 27, 2017

A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud. –> System integration providers who work with cloud technology platforms and are looking to provide an integrated cloud-based call center solution.

Call Center Solutions 40

Call Center Solutions Call Center Consulting Contact Center 40

Thematic

OCTOBER 3, 2021

You can quickly uncover the requests that agents take the most time to resolve and improve the bottlenecks in your support center. Connect Using our new Zendesk & Intercom integrations , you can pull all of your support chat and tickets into Thematic for analysis. This helps you get to the root cause of bad experiences.

Analytics 62

Analytics Roadmap Analysis Social Media 62

Talkdesk

JUNE 27, 2017

AppConnect, announced at Opentalk less than two months ago, is the first enterprise app store, offering Talkdesk users innovative call center solutions with user-friendly features including a free trial, one-click setup and pay-as-you-go billing. About TalkIQ.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

GetFeedback

AUGUST 16, 2018

It’s particularly helpful if you support customers across multiple platforms. And when you integrate NPS with Salesforce , you can examine customer feedback against other valuable customer data.). According to Zendesk , travel and tourism industries report higher customer happiness than social media companies because of a faster FRT.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Talkdesk

SEPTEMBER 5, 2017

OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software. SAN FRANCISCO, CA.—

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

SurveySparrow

JULY 26, 2020

Streamline your billing operations via the very popular subscription management and recurring billing platform of Chargebee. Automate your invoicing, payment collection, and notifications with the help of powerful integrations of Chargebee with leading payment gateways. just guarantees you a painless subscription billing process.

Software 52

Software Self Service Management B2B 52

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. and moving to an innovator like Talkdesk.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Qualtrics

JULY 2, 2019

It’s been a busy few months here at Qualtrics, with plenty of new updates to the CustomerXM platform. Plus, we’ve expanded our network of partners, giving you access to more than 120 organizations and 300 certified consultants to help you design, build and deploy world-class CX programs on the Experience Management Platform.

Innovation 39

Innovation Social Media NPS Contact Center 39