ShepHyken
SEPTEMBER 14, 2022
A bad culture is the problem. The culture of any organization is defined by leadership. Leaders must work on the culture they want employees and customers to experience. Unfortunately, some leaders don’t realize this and can’t connect the dots. . The post Bad Customer Service Isn’t the Problem.
Vonage
JULY 13, 2017
When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Kayako
MARCH 21, 2018
In the context of remote work, training videos can also create a deeper connection between the new hire and the team. It recreates training sessions at the meeting room where you can listen to your team members as they walk you through the product, best practices, and company policies.
Comm100
APRIL 2, 2024
Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT. It involves teaching team members to genuinely understand and share the feelings of the customer.
ShepHyken
NOVEMBER 14, 2023
Alignment with Beliefs and Vision (The Culture): While money may be a basic need, the culture of the organization must meet the employee’s needs and what they value. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 10, 2023
It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant. It’s simple.
Expert insights. Personalized for you.
107 
Let's personalize your content