ShepHyken

SEPTEMBER 21, 2022

You want employees to have a connection with leadership. . If you’ve been following my work, you’ll recognize this concept: What’s happening inside the organization is felt on the outside by the customers. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Leadership 73

Leadership Feedback Customer Service Training Training 73

ShepHyken

NOVEMBER 21, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Airlines 85

Airlines Customer Journeys Groups Customer Service Training 85

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Here’s a very short refresher in case you missed it.

Customer Service Training 131

Customer Service Training Leadership Video Feedback 131

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 83

Customer Service Government Hospitality Trends 83

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

OCTOBER 21, 2019

If you’re growing too fast without a customer-centric strategy to support this growth, then the seams of your company will start to unravel. When our company added another venue and 50+ new team members I knew we would need help so I created a Culture Committee team. Connect with me on Linkedin.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

SurveySparrow

OCTOBER 1, 2023

High-touch customer service, often referred to as “white glove” service, is a customer-centric approach that goes above and beyond to meet and exceed customer expectations. “High-touch” is a way of doing customer service where the main goal is to make customers feel really special.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Comm100

OCTOBER 8, 2016

Give customers one-on-one attention. If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Your customer service team is the main point of contact for the majority of your customers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

NOVEMBER 3, 2017

Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. For this reason, successful social media training starts with an analysis of staff’s existing skills, so that you will know what training each person needs. Service First. Know When to Make a Switch.

Social Media 117

Social Media Course Training Marketing 117