SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

Conference 98

Conference Employee Engagement Leadership Trends 98

Lithium

FEBRUARY 8, 2022

The Super Bowl is upon us and you may find yourself wondering, what exactly can I say in my brand’s social media content? The Super Bowl is always a great time for engagement on social media, and this year promises to be even better than usual. AFC, American Football Conference®. Well, you’re not alone.

Social Media 52

Social Media Conference Fashion Guidelines 52

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. So any chance I get to engage and answer curious questions, the better. We aim to do that through our government social media. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. How to leverage hashtags for event marketing? The psychology behind hashtag popularity, especially for businesses across locations, hinges on several key factors.

Social Media 70

Social Media Trends Analytics Connections 70

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Tips 109

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 179

Engagement Social Media Sales Loyalty 179

InMoment XI

SEPTEMBER 20, 2022

Employee Engagement: Doing What (Almost) Everybody Else Does. This construct is engagement, which also seeks to quantify emotional and rational job satisfaction (as well as motivation to think, feel, and act). The principal intents of employee engagement, then, are to identify: What originally drew individuals to the company.

Customer Experience 260

Customer Experience Employee Engagement Culture Conference 260

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. As the decade moved on, the search for ‘gold’ has become tougher and tougher. Customer What?

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Bill Quiseng

DECEMBER 14, 2015

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. Are you a business owner or entrepreneur looking to use social media for customer service?

Social Media 84

Social Media Customer Service How To Customers 84

Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. A Social Media Audit. A Website Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media Customers 52

ModSquad

JANUARY 10, 2023

That’s why we reinvented outsourced services like customer support and community management, content moderation and social media. Rich and Department X will ensure that ModSquad remains the leader in delivering CX services that delight customers and engage communities. Great experiences come from great teams.

Social Media 98

Social Media Conference Culture Trends 98

SurveySparrow

JULY 11, 2021

Wondering what post-event survey questions you can ask your event attendees? Looking for opportunities to plan and improve future events with surveys? Post-event surveys are invaluable in that they help reveal the key insights you need to enhance the performance of an event. What is a Post-Event Survey?

Survey 52

Survey e-support Conference Measurement 52

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. We've introduced metrics for Events and new metrics for Ideas.

Social Media 52

Social Media Self Service Roadmap Insurance 52

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

MAY 6, 2024

Make the Most of Social Media Sites It would be no wrong to say that social media is the real king. Without a proper social media presence, you can’t achieve success in the digital world. billion active users on social media sites. Creating accounts on social media sites is only half the work.

Brands 52

Brands Strategy Social Media Video 52

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 110

Engagement Social Media Sales Loyalty 110

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Case Study Social Media Hotels 52

Oracle

DECEMBER 10, 2019

It seems like every time you’re on social media, there’s a new award being given in science, humanities, the arts, and more. Award presentation during the 16th Annual Diversity and Leadership Conference – April 21-22, 2020. Award presentation during the CXPS Conference March 13-15, 2020. Top Tech Awards.

Customer Experience 40

Customer Experience Conference Leadership Social Media 40

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Click "Create page" and start customizing your page by adding images, products, videos, and engaging content.

Social Media 57

Social Media How To Infographics Tips 57

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Consider user experience best practices to ensure your site is engaging and converts visitors into customers.

Strategy 52

Strategy Social Media Advertising Analytics 52

Experience Investigators by 360Connext

JANUARY 23, 2015

Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Social Customer Care: Best Practices for Major Engagement.

Customer Care 110

Customer Care Social Media Marketing Conference 110

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Good News for Social Customer Service.

Social Media 174

Social Media Conference Self Service Entertainment 174

BirdEye

JUNE 14, 2023

Using these channels strategically will help keep customers engaged and employees productive. And there are many forms, including email, text messages, phone calls, face-to-face, video conferencing, and social media. Instead, your staff is eager to be in the know about tasks, upcoming events, policy updates, etc.

Communication 98

Communication Social Media Video Meeting 98

BirdEye

OCTOBER 17, 2023

This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy. Can you start us off with why Birdeye created Social?

Brands 57

Brands Social Media Multi-Channel Tools 57

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

AUGUST 22, 2023

Create valuable, informative, and engaging content that showcases your expertise and provides solutions to common challenges your potential customers face. Whether it’s through blog posts, how-to guides, videos, or social media posts, share your knowledge generously. Offering Special Promotions Everyone loves a good deal.

Industry 52

Industry Social Media Advertising How To 52

BirdEye

MARCH 4, 2024

Advanced tools track opens, clicks, and purchases to gauge engagement. Nurture campaigns engage all subscribers by sending relevant content based on their interests and behaviors. Improved retention Current customers receive relevant, engaging content that improves satisfaction and keeps your brand top of mind.

Marketing 109

Marketing How To Multi-Channel Tips 109

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

SurveySparrow

APRIL 23, 2023

Here are some examples of effective lead-generation tactics: Content Marketing Creating valuable, informative, and engaging lead generation content such as blog posts, ebooks, whitepapers, and case studies that address your audience’s needs, pain points, and interests.

B2B 52

B2B Marketing Social Media Advertising 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adam Toporek. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Case Study Social Media Hotels 40

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Case Study Social Media Hotels 40

delighted

OCTOBER 21, 2021

Likewise, if you’ve been the friend hearing about the great new job, meeting up with the person donning the company swag, or reading the social media post – and thought, “Wow, that sounds like a great place to work” – you’ve experienced employee advocacy, too. Improve employee engagement and retention. Let’s dig in.

Tips 88

Tips Social Media How To Net Promoter Score 88