ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. Marketing thinkers, practitioners, and business leaders shared great insights this year. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? We’ve compiled a CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. June 2019 CX Events and Conferences. Conference, Las Vegas.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

Alliance by IFS

MARCH 5, 2019

Astea to Present at 31st Annual ROTH Conference on March 18. a leading global provider of field service management and mobility solutions , today announced that Astea management will present at the 31 st Annual ROTH Conference on Monday, March 18, 2019, at 8:00 am Pacific Time at the Ritz Carlton Laguna Nigel in Dana Point, CA.

Conference 50

Conference Financial Customer Satisfaction Meeting 50

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Leverage social media marketing.

Conference 52

Conference Self Service Social Media Contact Center 52

ShepHyken

JULY 5, 2017

I will always remember my first marketing class in college when we learned about the 4 P’s – Product, Price, Place, and Promotion. Before I go any further, as a customer service and experience expert, I believe that service and experience are all about marketing. Word-of-mouth is the strongest marketing there is.

Marketing 99

Marketing Customer Relationship Management Conference Customer Service Training 99

Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Others think we are already in the midst of transformation. The reality is that most of us sit in the middle.

Innovation 96

Innovation Call Recording Conference Tools 96

Daniel Group

SEPTEMBER 26, 2023

In my recent blog, Act on Customer Feedback the Right Way — Make Your CX Team Effective , I focus on the positive impact of acting on your feedback to improve your bottom line and the different areas you can house CX in your company (Marketing, Operations, and Continuous Improvement). Our theme is Build a Stronger CX Culture.

Conference 52

Conference Customer Centricity NPS Metrics 52

CloudCherry

AUGUST 26, 2019

A separate research report by CustomerThink revealed that 74% of organizations with CX initiatives believe customer experience will overtake price and product as the key brand differentiator by 2020. Organizations can no longer assume they’re achieving “customer delight” by relying on traditional digital marketing tactics alone.

B2B 199

B2B Conference Metrics B2C 199

Joe Rawlinson

DECEMBER 13, 2018

Marketing has always been one of the most important business drivers, but it evolved in the last couple of decades just to grow bigger and more complex. The result is that now you can hardly win over new customers using generic messages, so it’s crucial to tailor offers and personalize content. Collect and Analyze Data.

Strategy 111

Strategy Marketing Social Media Consumers 111

Experience Investigators by 360Connext

NOVEMBER 20, 2014

While with traditional enterprise sales the customer is paying for a one-off purchase that may or may not go hand-in-hand with an annual service fee, SaaS companies are constantly having to cultivate the customer relationship if they are to stay in business.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

Gainsight

APRIL 12, 2023

Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. Find Out at Pulse Europe What’s next for Customer Success, Product Experience, Community, and SaaS as we enter a new era of the tech market ? What’s Next for SaaS?

Conference 52

Conference Customer Success Connections Consulting 52

Beyond Philosophy

APRIL 18, 2024

He has a lot of resources regarding this area of personalization and suggests it is time marketers put the customer back into the personalization. Not all marketers using personalization or email are lazy. Then, the brand can personalize those values for its target customers. He recommends looking at your spam emails.

Advertising 78

Advertising Conference Technology Brands 78

Alliance by IFS

MARCH 26, 2019

a leading global provider of field service management and mobility solutions , today announced that they will be presenting at the 4th Annual Field Service Summit UK 2019 conference on Wednesday, April 3, 2019 in Coventry, UK. To see which 2019 field service conferences we are sponsoring, visit Astea.com/resources/events/.

Conference 92

Conference Customer Satisfaction Management Communication 92

Beyond Philosophy

JUNE 15, 2023

However, the iPhone was still selling despite this fact, and it was at least partly because of their relationship with their customers. As a result, they held onto their market share by focusing on emotional benefits and value, not just product features. Other emotional connections are necessary for healthy relationships, too.

Brands 145

Brands Banking Insurance Conference 145

Optimove

MAY 20, 2024

In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove. Turning blind spots into opportunities for engagement and growth is crucial for navigating modern marketing landscapes.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Customer marketing if done right can have a positive impact on retention.

Marketing 56

Marketing Case Study eBook Exercises 56

Lumoa

JANUARY 2, 2023

These surveys provide valuable insights into how well a company’s products or services meet customers’ expectations and can be used to improve customer experience, drive product innovation, and build better customer relationships. Asking your customers to give feedback also shows that you value their opinion.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Today, customer success is one of the fastest-growing disciplines in SaaS, with CEOs and Investors doubling down on Net Revenue Retention (NRR) to grow efficient, durable businesses. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

Beyond Philosophy

NOVEMBER 30, 2023

This increase in NPS also resulted in a ten percent revenue growth in a declining market. The CEO once told me that the only thing he would have done differently would have been to put a measure in every person’s compensation tied to customer experience metrics from the beginning. Marketing and innovation produce results.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

CSM Magazine

FEBRUARY 8, 2022

The team will also be focussing on strategic activities that will bring more visibility to the brand and its offerings in the international market. Customer engagement has been fast evolving into a space that needs to go beyond the traditional channels. commented Sumit Jain, Senior Partner at Sistema Asia Fund. About Airmeet Inc.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Alida

JUNE 30, 2017

While the market for on-demand mobility is expected to grow, the market for privately owned cars is predicted to shrink dramatically over the next five to 10 years. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California. Reinvent the brand-customer relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer relationships 60

Customer relationships Net Promoter Score Effort Score Customer Centricity 60

Oracle

JANUARY 28, 2021

ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Customer Contact Virtual: A Frost & Sullivan Executive Mind Exchange. Conference: A Virtual Event for Sales Leaders. January 12 – 14, 19, and 21 – 22, 2021.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. More and more companies are using Sparq to deliver timely insight to marketing, product management and CX teams. Discover growth hacks to enhance customer relationships.

ROI 100

ROI Innovation Effort Score Customer relationships 100

Alliance by IFS

MAY 20, 2019

OTCQB: ATEA) a leading global provider of field service management and mobility solutions , today announced that Astea’s executive leadership will present at the 9 th Annual LD Micro Invitational Conference on Tuesday, June 4, 2019, at 8:20 am Pacific Time. The conference will be held at the Luxe Sunset Hotel in Bel-Air, CA.

Conference 18

Conference Hotels Leadership Financial 18

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Beyond Philosophy

MAY 7, 2022

In this episode, we talk with Chief Marketing Officer of Verint, Celia Fleischaker about the third part of the Customer Science fusion formula, data, and how to ensure that you are using all of yours. Verint is an expert in the Voice of Customer and have been for over 25 years. Verint sponsors this episode.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ClientSuccess

MAY 10, 2022

However, with the right formula in hand (and the data to back it up), you can easily calculate Customer Lifetime Value at a customer or company aggregate level. . Total value of non-revenue generating activities: right out of the gate, you should be able to spot marketing opportunities for a customer based on the brand itself.

How To 59

How To Metrics Case Study eBook 59

Beyond Philosophy

JUNE 23, 2015

.; and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. And, once these customers are on board, are companies doing enough of the right things to keep them?

Wireless 60

Wireless Marketing Advertising e-support 60

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. They quickly won their spot as the market-leading specialized financial platform in the UK.

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Alliance by IFS

MARCH 25, 2019

Astea International announces fourth quarter and year end 2018 conference call will be broadcast live on April 1, 2019. OTCQB: ATEA), will host a conference call that will be broadcast live over the Internet on Monday, April 1, 2019 to discuss the company’s fourth quarter and year-end 2018 financial results. April 1, 2019.

Conference 18

Conference Financial Customer Satisfaction Customer relationships 18