Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

Conference 62

Conference NPS Hotels Self Service 62

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. How we marketers can relinquish our well-established thoughts and actions to make our businesses grow more profitably.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. ” he asked.

Marketing 59

Marketing Sports Multi-Channel CRM 59

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you.

Conference 52

Conference Case Study Innovation Industry 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results.

Marketing 109

Marketing Social Media Advertising Tips 109

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. If you are a marketer, this one is for you.

Conference 52

Conference Industry Strategy Innovation 52

CSM Magazine

MAY 13, 2024

The large range of office pods on the market The acoustic office pod market, which has been growing rapidly in recent years, has become an arena for innovation and diversity. Innovative features, such as the automatic light and ventilation activation systems enhance user comfort, as they switch on as you enter.

Meeting 52

Meeting Conference Innovation System 52

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? Another theme showing up across conferences is the evolving last mile. Data drives connections and builds community.

Retail 76

Retail Innovation Self Service Conference 76

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Besides the predictable onslaught of product announcements and amazing trade show booths, many discussions around the needs of future customers took place recently at the Consumer Electronics Show , the behemoth of tech conferences, in Las Vegas, Nevada. This post was written for, and a version originally appeared on i Media Connection.

Marketing 110

Marketing Conference Innovation Transportation 110

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space.

Industry 95

Industry Tips Entertainment Transportation 95

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Qualtrics

JANUARY 16, 2019

The market research industry is evolving. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Market research conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry.

Conference 28

Conference Marketing Case Study Analytics 28

inmoment

JUNE 28, 2019

What do you think of when you hear “radical innovation?” The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space.

Employee Experience 40

Employee Experience Innovation Connections Customer Experience 40

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Happy employees are critical to a successful business, and all competitors in the market must realize this fact. Employee experiences are connected to customer experiences. AI powers innovation and success for your company! Summer HR Conferences.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. The steps: Market Action. Campaign Brief.

Connections 56

Connections Healthcare ROI Metrics 56

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. So, what can we do? We all agreed…. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

One Millimeter Mindset

SEPTEMBER 11, 2018

Then again, how about social communication patterns between social connections. My friend and colleague, Anthony Iannarino, recently posted an excellent article about the alarming trend on social media – especially LinkedIn – of connecting. When I use social communication to request to connect, usually it is through referral.

Communication 167

Communication Social Media B2B Conference 167

Forrester's Customer Insights

AUGUST 13, 2019

Bosch Connected World – Bosch’s premier customer and partner event held annually in Berlin – has become a destination event for European IoT professionals.

Connections 44

Connections Analysis Conference Innovation 44

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Again, this comes back to connection – whether for increased engagement on social, or for that sense of being part of something bigger as relates to your brand.

Social Media 83

Social Media Marketing Conference Analytics 83

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Qualtrics

FEBRUARY 25, 2019

The world of market research is undergoing a radical transformation. From artificial intelligence and machine learning, to the proliferation of new data sources, the role of a market researcher is very different to what it was 5 years ago. Here’s our round-up of 4 of the best conferences across Europe in 2019. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

Gainsight

APRIL 12, 2023

Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. Find Out at Pulse Europe What’s next for Customer Success, Product Experience, Community, and SaaS as we enter a new era of the tech market ?

Conference 52

Conference Customer Success Connections Consulting 52

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. People start to feel that it really connects us all in CX.

Conference 96

Conference Self Service Sports CRM 96

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Nina’s vision for the future of AI inspires and challenges us to think bigger in order to build deeper consumer connections.

Case Study 52

Case Study Groups Conference CRM 52

Beyond Philosophy

NOVEMBER 30, 2023

Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. This increase in NPS also resulted in a ten percent revenue growth in a declining market. Marketing and innovation produce results. Click here.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Connective DX

OCTOBER 11, 2019

Connective DX is excited to announce that we have been awarded a Healthiest Company of Oregon designation by the Portland Business Journal. The Healthiest Employers program awards companies who are demonstrating innovation and leadership in their wellness programs. Connections. © 2019 Connective DX. Subscribe Share.

Connections 40

Connections Company Healthcare Conference 40

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn. Well, sorta. But we couldn’t have done without you.

Industry 52

Industry Conference Fashion Customer Success 52

PK

MARCH 15, 2018

Several leaders in the marketing technology space will also present, Chief Digital Officer at Coca-Cola David Godsman and VP Of Partnerships at Facebook Gene Alston. If you’re attending Adobe Summit and you’d like to connect with Kirk and Liam , send us an email or feel free to reach out on Linkedin.

Connections 40

Connections B2B Roadmap Conference 40

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. How did we get here? When I came on board, Sabio was still a small UK-based operation.

Leadership 52

Leadership Innovation Groups Conference 52