Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 145

Customer Service Training Course Training Customer Service 145

CX University

JULY 10, 2023

The Enterprise Learning Solution is a tailored program offered to corporations that need specialized, organizational-wide training to weave Customer Experience into the company ethos. times more engaged employees and experience a competitive advantage. UBA successfully launched their CX School internally on May 3, 2023.

Banking 52

Banking Competitive Advantage Customer Experience Professionals Course 52

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 40

Customer Experience Management Technology Strategy Management 40

Playvox

FEBRUARY 6, 2024

These same principles of quality controls, processes, and continual improvement are applicable to any industry today and provide competitive advantages. With integrated coaching, you can onboard and train new agents while keeping your whole customer service team engaged to reduce agent attrition.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Alliance by IFS

MARCH 14, 2019

IoT, Big Data, AR, machine learning, and AI are quickly taking the field service industry by storm, leading a wide range of field service industries to invest considerable resources in these cognitive technologies to gain competitive advantages. Field service management technologies. AI and machine learning.

Report 80

Report Technology Competitive Advantage Connections 80

Integrate.ai

MARCH 12, 2020

Instead, they usually turn to other, more expensive, channels (like talking to a customer service rep) to get what they need. To speak to these issues, we recently hosted a webinar with Forrester principal analyst, Peter Wannemacher, and our VP of marketing, Rahim Kaba. Worse yet, they may even go to a competitor.

Banking 52

Banking Competitive Advantage Financial Retail 52

Andrew Mcfarland

SEPTEMBER 23, 2022

It also helps to increase brand awareness and improve customer service. In addition, webinars, white papers, and video content are essential for establishing credibility. This includes information about trends and competitive advantages. The key to successful business development is establishing credibility.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

Maru/HUB

MAY 14, 2018

Last year’s webinar we held revealed that over 98% considered themselves to be “under pressure” to demonstrate ROI from their customer experience programme. Those that do are reaping the rewards in terms of customer advocacy, loyalty and spend. Don’t let your competitors overtake you in the customer experience race.

ROI 49

ROI Customer Experience Competitive Advantage Financial 49

SurveySensum

APRIL 1, 2024

This loyalty is not just about repeat business; it also fosters a formidable defense against the fierce competition in the market. In this regard, customer service managers play a critical role in nurturing trust and loyalty among customers, thereby contributing to the startup’s success and competitiveness in the marketplace.

Brands 52

Brands Case Study Social Media Feedback 52

Beyond Philosophy

JANUARY 12, 2015

Philosophy #2: Your Customer Experience drives value for your organization. . When an organization focuses on improving the Customer Experience, it drives the value for the organization, reduces the costs associated with customer service, and builds a competitive advantage in today’s global and commoditized marketplace.

Customer Experience 60

Customer Experience eBook CEM Competitive Advantage 60

CX Journey

MARCH 7, 2019

Service teams empowered with a single view of the customer and the right training are confidently set up for success. #4 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now.

Competitive Advantage 105

Competitive Advantage Self Service Customer Experience Chatbots 105

CX Journey

MARCH 7, 2019

Service teams empowered with a single view of the customer and the right training are confidently set up for success. #4 4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now.

Competitive Advantage 81

Competitive Advantage Self Service Customer Experience Chatbots 81

CSM Magazine

APRIL 12, 2023

That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’! Click here to join live or pre-order the recording!

Customer Insights 52

Customer Insights Competitive Advantage Groups Customer Journeys 52

Lumoa

JANUARY 17, 2023

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Use the Survey Hub create surveys in Lumoa, then send those surveys to customers and start collecting feedback! New Insights logic on the Impact page! Create your own surveys in Lumoa! and we can get you started!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. Why does personalized customer service matter? – It earns you loyal customers and boosts retention.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Lumoa

DECEMBER 17, 2022

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Use the Survey Hub create surveys in Lumoa, then send those surveys to customers and start collecting feedback! New Insights logic on the Impact page! Create your own surveys in Lumoa! and we can get you started!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

BirdEye

MARCH 24, 2023

A strong DVP allows ideal customers to see how your product or service benefits them and how it is the best available option. Identify your strengths Brand strengths refer to the value that your business delivers to your customers. These encompass distinctive competencies and competitive advantages.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Grade.us

OCTOBER 1, 2019

Product demos Case studies Webinars Marketing. But as we've seen, customers prefer reviews. However, reviews play a more prominent role in your customer's decision-making process than traditional methods. That's important because it can be difficult and expensive for SaaS providers to rank for competitive keywords.

Software 28

Software Social Media Competitive Advantage B2B 28

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NICE inContact

APRIL 2, 2018

Improving customer experience (CX), and even making it a competitive advantage, is key. Using existing code developed expressly for delivery of customer services saves time and enables agility. Learn more about how to use CCaaS webservices: Webinar: Accelerate CX Innovation with an Open Development Platform.

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

Playvox

SEPTEMBER 20, 2023

Here’s the truth: They’re best used to eliminate time-consuming, repetitive tasks that don’t directly affect customer service. By applying them to this type of work, you can give time and energy back to your managers and agents to spend on activities that directly improve customer experience.

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

BirdEye

MARCH 17, 2023

Strategy allows a business to leverage competitive advantages and avoid common industry pitfalls. They should be able to perform market analysis to determine the company’s current position and understand its competitive advantage over its peers. Getting quality face time with potential clients is invaluable.

Consulting 98

Consulting Social Media Financial Strategy 98

Grade.us

NOVEMBER 19, 2019

Even more significant than these numbers is the fact that customers spend a tremendous amount of time on the site. According to a recent webinar, Influencing the Traveler Path to Purchase with TripAdvisor , travelers: Begin planning their trip 20 weeks in advance. Or customer service. Has an aggregate 8.4 See the issue?

How To 31

How To Hotels Travel Guidelines 31

Avaya

JUNE 18, 2018

Watch our webinar “How Your Contact Center Can Help You Comply with the New General Data Protection Regulation” to learn more about using Avaya Workforce Optimization to support your GDPR initiatives. Quality assurance has never been more important—and providing world-class customer service starts and ends with agent performance.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

West Monroe

JANUARY 24, 2022

Large software companies and PE firms with large portfolios generally have plenty of pain points to target for investment to improve customer experience in 2022 and beyond. Data and analytics will provide the insights that inform decisions about revenue operations, every dimension of the customer experience, and product portfolios.

Software 40

Software Trends Self Service B2B 40

Confirmit

SEPTEMBER 24, 2018

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage. Interesting Links. INFOGRAPHIC.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage. Interesting Links. INFOGRAPHIC.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40

SurveySensum

SEPTEMBER 8, 2023

NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. Poor customer service, etc. It is at that stage that customers start seeing value in your offering. These reasons give a glimpse of why creating and proving customer value is extremely important.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

How Do You Build a Voice of the Customer Program? We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Learn more about Confirmit’s Voice of the Customer solutions.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40