eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Mature companies should assess whether the specific situation requires a public response. Should they engage with every post or focus on resolving issues privately?
InMoment XI
DECEMBER 22, 2022
This article is designed to give you InMoment’s take on what voice of customer examples look like. Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low. Listening to the Voice of Customer Examples.
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InMoment XI
MARCH 25, 2024
Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.
InMoment XI
MARCH 26, 2024
Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. When your customers feel that their opinions are valued, they are more likely to engage with your company and become loyal advocates.
Speaker: David Bard, Principal at VP Product Coaching
Gain inspiration from real-world success examples from top digital companies, offering invaluable insights into their winning strategies. Takeaways: Uncover and navigate through common pitfalls that are plaguing product teams today. Explore proven solutions, laying the groundwork for triumphant product launches.
C3Centricity
OCTOBER 15, 2024
Executives and business owners of mid-sized CPG companies face a unique set of challenges that differ from those of startups or larger enterprises. All companies struggle at times and mid-sized businesses have their own specific problems to solve without the resources of the larger organisations.
Uniphore
OCTOBER 7, 2021
To do just that, one of the best ways is to learn from the examples of the best in the business. Superior Customer Service Examples: 10 Companies That Are Crushing It Harnessing customer service best practices enables companies to go the extra mile to delight their customers.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
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This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.
Speaker: Tom Lewis, CEO of SmartAction
Examples from CX leaders on how and where they deployed virtual agents. Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! In this webinar, we will cover: How to identify the perfect call types and chats for AI automation.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
2 Examples of Companies Living Their Brand. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT
Speaker: Brian Morin & Helena Chen from SmartAction
You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
Real-world examples from 6 leading companies. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service. In this webinar, you will learn: How to categorize interactions for AI applicability. Understand top use cases driving conversational AI adoption.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Share examples of state-of-the-art conversational AI in action. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
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