ChurnZero

APRIL 22, 2022

As a Customer Success company, this award couldn’t be closer to our hearts. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. We’re in the running for Client Success Team of the Year. this October. 3: We champion ChurnZero’s customers.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Design a data-driven product roadmap. Sponsor companies will also be there recruiting new product managers.

Conference 33

Conference Management Innovation Roadmap 33

ijgolding

AUGUST 12, 2014

Our obsession with Facebook, Twitter, Google+, Instagram and more has led to the humble consumer actively seeking to interact with companies via social networks. Part of the problem is that customers do not recognise channels – they recognise the company they are interacting with. The Roadmap for Social Customer Service.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

CX Accelerator

JULY 1, 2020

Further, these same leaders will need to consider how this crisis has forever impacted their company-to-employee relationship. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Many of these companies have their entire workforce working from home now.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Lumoa

AUGUST 23, 2021

Companies are expecting these changes to be long-lasting and are already making the kinds of investments that ensure they will stick around. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Customers 236

West Monroe

MARCH 14, 2024

As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Our efforts led to a 2.5x

Data 40

Data Banking ROI Financial 40

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. Companies that deploy auto-renew terms and capabilities increase their renewal rates by an average of 11.5%.”. Don’t fall behind. Get a Program Manager. Data issues all around.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Natalie Petouhof

MAY 11, 2016

A client’s CIO had said, “I’ve never had a company pay more attention to my culture and my people and company that what we have experienced with IGATE.” ” IGATE is a new breed of company infusing it’s culture into Capgemini, with the key themes of speed, agility and imagination.

Conference 40

Conference Roadmap Innovation Culture 40

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Data from this work were presented at conferences, including ISPOR.

Data 52

Data Healthcare Roadmap Study 52

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Raffles galore!

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Natalie Petouhof

MARCH 29, 2016

We got to listen to several company’s stories of digital transformation. My fear is most companies will become dinosaurs and become extinct before they realize this is the roadmap to future business success. How Is The Data Being Applied?

Conference 40

Conference Data Roadmap Culture 40

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Kustomer Conference. Description : We’re back for our most exciting event of the year, The Kustomer Conference! Go virtual!

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Optimove

NOVEMBER 7, 2019

Judging by the upscale atmosphere, great food, sophisticated company, and number of participants, there was no way it could all have happened in a “cab”! “We are heavily involved with Optimove and see the product as a key driver to the success of our company. ” Timing is Everything Very Important.

Conference 64

Conference Roadmap CRM Customer Retention 64

Innovative CX

MARCH 24, 2023

The percentage of consumers who have taken action to settle a score against a company through measures such as pestering or publicly shaming in person or online, has tripled to 9% from 3% in 2020 according to the study summarized by Katie Deighton in a recent Wall Street Journal article. No conferences. So, there it is. No consultants.

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Centercode

DECEMBER 22, 2020

This report highlights how different companies across several industries leveraged Centercode to decrease time spent testing, increase engineering efficiency, and save millions of dollars in potential costs from undiscovered bugs. Delta ’20: The Virtual Customer Validation Conference. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Innovative CX

JUNE 22, 2021

I stated that companies who instead decided to up their game for customers during the pandemic, walk together with their clients through the crisis and take the long view of the situation would reap the benefits of customer loyalty when this was all over. No conferences. I still believe that’s true. I’m beginning to think I know why.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Customer Bliss

AUGUST 15, 2017

Her skills and long tenure with the company led her to use agile design thinking to prove and implement changes in the customer experience — to gain traction and drive real sustainable improvement. She is a regular speaker at CX events and conferences across Europe. Episode Overview. The Capabilities. Customer strategy.

Travel 204

Travel Industry Hotels Customer Journeys 204

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. The first step is to agree on what “good” means to your company and what KPIs are the best at representing that.”.

Roadmap 97

Roadmap Metrics Feedback Conference 97

ChurnZero

APRIL 22, 2022

As a Customer Success company, this award couldn’t be closer to our hearts. So, we help you with every aspect of being a CS professional, from using our platform to increasing your influence and impact within your company. We’re in the running for Client Success Team of the Year. this October. 3: We champion ChurnZero’s customers.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Spoiler: 50% of consumers have switched a product or service because the company violated their personal values.) And after attending our LA conference, you’ll want more – and we have it. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Talkdesk

MAY 18, 2020

For example, in the United States, the CCPA (California Consumer Privacy Act) was approved in 2019, creating a powerful set of regulations impacting companies who either have operations in California or customers located there. Source: Data Protection and Privacy Legislation , United Nations Conference on Trade and Development, April 2020.

Contact Center 83

Contact Center Policies e-support Conference 83

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. JDE Roadmap: [link]. JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

Oracle

JANUARY 9, 2019

According to Forrester , the Forrester’s 2018 Customer Experience Index shows that “companies are struggling to create and sustain a human connection with their customers.” There is no company that has unlimited time or resources or budget, and so you have to look at: What are the priorities?

Tips 80

Tips Customer Experience Roadmap Conference 80

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The Customer Leadership Executives on the show talk about how they bring together the silos and multiple priorities to create a one-company experience that earns the right to customer-driven growth.

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

Gainsight

MARCH 25, 2021

More companies took their business functions to the cloud to limit pandemic disruption. For B2C companies, customer experience centers have seen support calls substantially increase and a need to invest more in CX and Support. As a result, Zoom , Slack , and Splunk have all seen record growth throughout the pandemic.

B2C 52

B2C B2B Roadmap Conference 52

datastax

JULY 17, 2019

Recently, our roadmap has intensified and accelerated in response to customer demands. To that end, we made some big product announcements in May at our Accelerate conference. To accomplish all of this and as part of the restructuring, we need to hire about 100 new employees to bring the talent needed to deliver our roadmap.

Roadmap 40

Roadmap Conference Feedback Marketing 40

ChurnZero

MAY 12, 2020

Revolutionary founders, executives, and investors openly share wisdom on attracting and keeping customers, growing companies in unlikely places, scaling globally, successfully reaching the SaaS high skies, and never giving up. Notable Episode: Episode 195 – You Mon Tsang on Customer Success, Plus ChurnZero’s Remote Work Framework. .

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Oracle

FEBRUARY 7, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. For ecommerce companies, sitting atop Google results is critical, but the rules are constantly changing. Oracle Commerce and Oracle Commerce Cloud Roadmap.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Proactively aligns with rest of company to make CS > CSM. Captain Picard was different.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Alliance by IFS

APRIL 22, 2019

The conference takes place April 23–26, in Palm Desert, CA. These companies typically don’t have a holistic picture of the customer experience because each of their departments uses a different system. Astea has planned an extensive product release roadmap for 2019. Enhanced Integration Capabilities.

Software 77

Software Management Roadmap Conference 77

Gainsight

FEBRUARY 16, 2021

And there were so many memories along the way, many from our Pulse conference. Nearly every “category-creating” company ends up standing for something. I made hundreds and hundreds of introductions – between CS professionals looking for their next role and companies trying to build a team.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! C3’s Just Another Word for Networking over Tunes.

CEM 40

CEM Roadmap Contact Center Conference 40