Call Recording Company Conference Connections 
Inbenta
AUGUST 17, 2021
Most brands and companies around the world already use them to support their customer service teams, improve their NPS score, deliver faster responses to user requests, and, overall, keep their customers happy and satisfied. Why launch a voice-based chatbot project: adding more value to your business. Audiocodes.
Magellan Solutions
OCTOBER 19, 2017
Because of that, many companies are arming themselves with Computer Telephony Integration or CTI. Computer Telephony Integration or CTI or plainly computer telephony is the tool or technology used for computers to automatically connect with telephones. It is mostly used by progressive call centers. It is also confusing for many.
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Strativity
MARCH 30, 2020
Companies worldwide are scrambling to adjust their practices resulting in many employees now working remotely. That’s why we’re sharing five fundamental strategies, including specific tactics you can implement today, to immediately to address contact center challenges: 1 – GET CONNECTED. 4 – GET COMMUNICATING.
SmartKarrot
MAY 8, 2023
When first introduced, Zoom Calls were a great way for businesses to connect with employees and clients across remote locations. However, as time passed by, the calls started getting monotonous. A few years down the line and people started feeling like just another face in the crowd during the Zoom calls!
BirdEye
DECEMBER 22, 2023
It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. This system allows small businesses to efficiently manage incoming and outgoing calls, offering a more professional customer interaction experience.
SmartKarrot
MAY 14, 2023
This is one of the major issues that happens during virtual conference calls. Not just this, there are other also instances where customers call up customer service only to go through several layers of the service menu before connecting to a human customer service (CS) agent.
BirdEye
JUNE 14, 2023
And people don’t like to be kept in the dark about things happening in the company. Internal communication methods might include in-person or virtual team meetings, company-wide or departmental emails, or internal company newsletters. No one works well in a silo. So, nurture them in the same way you would a friendship.
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