Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Relationship Marketing Strategies.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

ShepHyken

DECEMBER 26, 2023

Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Get customers to feel connected to you because they know you care. Consistency creates confidence, and confidence can lead to customer loyalty. You know where you want to go.

Customer Service 159

Customer Service Tips Guidelines Policies 159

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Engaging offers and new products. My Comment: You will want to read this article if you own a restaurant and have a loyalty program.

Customer Service 73

Customer Service Loyalty Programs Customer Retention Metrics 73

CSM Magazine

MAY 14, 2024

Customer service often becomes the battleground where loyalty is won, and brands are differentiated. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. The Future of Customer Loyalty by Rajesh Midha (Fast Company) Customer loyalty is evolving. My Comment: Do your customers know you care about them?

Customer Service 64

Customer Service Contact Center Loyalty Tips 64

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Loyalty incentives programs 15. Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships.

Social Media 98

Social Media How To Advertising Sports 98

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Customer Retention Sales 61

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. Developing CX leadership requires collaboration and communication with customers, employees, and partners. They will help to improve both engagement and decisions.

Strategy 277

Strategy Customer Experience How To Analysis 277

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. Here are my top five picks from last week. This article’s focus is on “transactional” relationships.

Customer Service 58

Customer Service Social Media Loyalty B2C 58

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Primarily, because your story falls short of creating engaging employee and customer experiences. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. Yet, this strategy is underutilized. Take these next steps.

Connections 66

Connections Strategy Engagement Conference 66

Lumoa

JULY 17, 2023

For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company. This enables the customer to communicate with the team in their preferred way, whether through self-service or live chat.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. It’s nice to see this idea again.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Experience Investigators by 360Connext

FEBRUARY 9, 2021

70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

Magellan Solutions

JULY 11, 2023

Embracing customer experience outsourcing strategies is a game-changer for maximizing customer engagement. SMEs must prioritize customer satisfaction and loyalty to have an edge. A satisfying customer experience encourages brand loyalty, produces repeat business, and draws in new clients via positive word-of-mouth.

Customer Experience 75

Customer Experience Customer Journeys Net Promoter Score e-support 75

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Retently

MARCH 11, 2024

Attendee engagement : They signal to attendees that their opinions are valued, building a sense of community and loyalty to your brand. How satisfied were you with the communication received before the event?” “How Was the material engaging for your audience? How would you rate the quality of the workshops?” “To

Survey 105

Survey Analysis Feedback Effort Score 105

SurveySensum

FEBRUARY 19, 2024

It will ultimately build sound relationships, foster loyalty, as well as drive long-term success. All in all, the above-mentioned tips will improve customer satisfaction which will improve their loyalty and retention. Set a formal tone throughout your communication to make it professional. Can you help me?

Customer Centricity 52

Customer Centricity Tips Innovation Analysis 52

One Millimeter Mindset

OCTOBER 27, 2020

Once you engage in undiscovered conversations with specific clients, you create one of the greatest client experiences of all: trust. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. . My playbook of communication tools and methods, Do YOU Mean Business?

Course 117

Course Communication Groups Engagement 117

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media How To Healthcare 57

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. Both assume that their loyalty is a privilege and an earned reward, respectively.

Self Service 68

Self Service Customer Service Social Media Ecommerce 68

GetFeedback

DECEMBER 2, 2019

Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. Understanding this important segment of customers means creating experiences that continue to earn their loyalty and, in return, their money. First things first.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

SurveySparrow

JUNE 30, 2023

They are empathetic listeners, adept problem solvers, and exceptional communicators. To ensure a consistent customer-centric approach across the organization, they create training materials, run workshops, and coach team members. This includes proactive communication, anticipating customer needs, and delivering tailored solutions.

Customer Experience 52

Customer Experience Customer Journeys Self Service Customer Centricity 52

Optimove

DECEMBER 20, 2022

At a recent workshop held by Optimove, our amazing Director of Customer Success, Adi Markus, asked the audience how many customer segments they communicate with weekly. (If Each micro-segment you build should be communicated with via the right channel/s: email, SMS, mobile push notifications, in-app messages, web push messages, etc.

Multi-Channel 52

Multi-Channel Communication Analysis Marketing 52

One Millimeter Mindset

MAY 21, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Sales 132

Sales Groups Course Culture 132

Storyminers

JULY 28, 2018

Make Sure Employees Are Engaged. When you think of branding, your immediate thought might not go to your employees, but employee engagement gathers everyone on the same page and makes sure the customer experience is the absolute best it can be. Recently, Build-a-Bear Workshop offered a pay your age day for their bear workshops.

Brands 113

Brands Social Media Employee Engagement Consumers 113

ECXO

MAY 29, 2024

Increased Employee Engagement and Morale: Working in cross-functional teams can be a highly rewarding experience for employees. Additionally, being part of a collaborative effort towards a common goal fosters a sense of purpose and belonging, which can significantly boost morale and engagement.

Innovation 52

Innovation Culture e-support Feedback 52

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. They are the visionaries.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

CSM Magazine

MAY 9, 2023

By focusing on clear communication and the efficient handling of complaints and inquiries, these businesses can foster trust and loyalty, encouraging customers to spread the word about their positive experiences. The benefits of doing so include: Facilitating open communication. Showcasing the company’s human side.

Customer Service 52

Customer Service Strategy Social Media Customer Centricity 52

CSM Magazine

JUNE 14, 2023

Additionally, having a responsive customer service team ready to assist with any issues or inquiries can go a long way in building trust and loyalty in your online customer base. By leveraging social media, you can engage with your audience and build long-lasting relationships.

Customer Service 52

Customer Service Social Media CRM Retail 52

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

JUNE 30, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Strategy 120

Strategy Sales Communication Management 120

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. And vision best allows us to connect to our environments. Consider this.

Meeting 89

Meeting Video Conference Communication 89

One Millimeter Mindset

JUNE 23, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Sales 110

Sales Resources Communication Groups 110