Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World
Experience Investigators by 360Connext
APRIL 23, 2024
There IS a clear link between superior CX and enhanced financial performance, making a compelling case for strategic investment in customer experience initiatives. It’s up to CX leaders to clearly communicate about these connections for their organization. Key Metrics and Steps to Consider for Measuring ROI 1.
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