Contact Center Wrap-Up—Where the Rubber Meets the Road
Quadient
MAY 23, 2022
Contact Center Wrap-Up—Where the Rubber Meets the Road. Customer experience (CX) is the new marketing battleground. That’s where the rubber meets the road. These departments may have different databases, incompatible software, and may even lack efficient communications channels with each other. Marissa Feigen. Dick Bucci.
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