Zeisler Consulting
AUGUST 17, 2021
Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?
Think Customers
MAY 20, 2024
Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. Resist the lure of the quick win and go for an action plan that involves all teams that have impact, direct or not, on the customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
APRIL 25, 2019
“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein , Chief Customer Officer at Box , a cloud content management company that serves about 90,000 customers. Delivering value is ultimately the key point of B2B customer success and delight. Click To Tweet.
Experience Investigators by 360Connext
MARCH 8, 2018
A formal CCO (Chief Customer Officer) or CEO (Chief Experience Officer) is not important by title, but by the role they play in connecting the departments and employees of a company to create a unified, effortless, distinguished customer experience. You’re in charge of #CX!'”
Gainsight
FEBRUARY 9, 2022
strategy consulting) where they learned “high touch” client service. While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” underneath them.
Customer Bliss
MAY 2, 2019
In today’s episode, Rosalyn shares how her background in finance and education consulting contributes to success in her CCO role. Once a CSM was in place, she was able to really scale and grow the customer base. Rosalyn talks about the customer delight approach, which people talk about a lot. ” About Rosalyn Curato.
Gainsight
APRIL 21, 2022
One of the leaders in research, advisory, and consulting is Forrester. Kellie Capote, Chief Customer Officer at Gainsight, weighed in on why companies were relying on the CS team to achieve goals in this area. The likelihood customer success will improve business performance. Their unique insights ??stem
Expert insights. Personalized for you.
93 
Let's personalize your content