Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Set crystal-clear rules of engagement between Sales and Customer Success. Connecting people to understand the use cases person to person has been beneficial.”.

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. To develop a clear and effective customer experience strategy, you could also build a cross-functional team or task force that includes product, marketing, sales, customer support. Feedback Loops.

Sports 48

Sports Case Study Roadmap Voice of Customer 48

SurveyGizmo

JULY 13, 2018

Brand managers have a tough job of cutting through the noise to successfully position a brand, finding golden opportunities to create and sustain differentiation, and plowing through volumes of competitive mayhem — and we expect them to also digest and apply market research data with flair? Yeah, right. Are you a brand manager?

Brands 51

Brands Marketing How To e-support 51

Amity

MAY 19, 2017

Customer Success works hard to drive their partners through their advocacy ladder, and Marketing has to follow up by creating powerful, remarkable content that matches the excellence of the work accomplished. You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list.

Video 57

Video Case Study Study Roadmap 57

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

PeopleMetrics

FEBRUARY 26, 2018

the folks they've endeared themselves to since the start of the sales pursuit. "We Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. We love these guys!". How to get started? Don’t overcomplicate it.

NPS 96

NPS Net Promoter Score Company Feedback 96

CustomerSuccessBox

FEBRUARY 14, 2019

The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals. A CSM will not always be there to market the product or make the customer understand the advantages of the product. Guide Sales on “right fit customers”.

Customer Success 67

Customer Success Management Case Study Study 67

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

SmartKarrot

SEPTEMBER 2, 2022

Work with Performance Marketing team members to translate customers’ demand generation strategies into results. Build customer advocates through reviews, case studies and references. Build customer advocates through reviews, case studies and references.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Centercode

JULY 16, 2019

When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. More than looking at where your product is right now, they show you what your market needs and how your target audience wants your product to evolve. It’s enormously helpful in building out your product roadmap.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. This is the phase where you make the sale happen. Effective strategies might include compelling marketing campaigns, captivating content, and strategic use of social media. Their enthusiasm becomes your most potent marketing tool.

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

BirdEye

NOVEMBER 28, 2023

When customers trust you, they’re more likely to buy from you, pushing your sales numbers up. Informed strategy: Customer feedback can be your roadmap to getting better. Look for case studies and current customer references as proof. This is called social proof. Proven outcomes: Don’t just take their word for it.

Industry 57

Industry Management Healthcare Hospitality 57

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

Amity

AUGUST 26, 2016

But what about other teams at your company, such as sales, marketing, and product management? Establishing Trust through Marketing. Cultivating Trust through Sales. Many buyers think that sales folks will say anything in order to close a deal and more times than we’d like to admit, this is the case.

Case Study 48

Case Study Roadmap Sales Customers 48

CX Journey

AUGUST 11, 2016

Today it operates in over 10 countries and is listed on the Australian stock exchange with a market cap of almost A$8bn. Olivia McMillan : Our Customer Experience Centre has the privilege of working within a technology company that celebrates innovation and speed to market. and realcommercial.com.au.

Groups 0

Groups System Case Study Roadmap 0

SmartKarrot

NOVEMBER 7, 2022

Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Collaborate with the Product team to groom and enhance our product roadmap. Collaborate with Marketing to build and enhance customer facing collateral. Identify case-study opportunities. Apply here: [link] .

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

ClientSuccess

APRIL 20, 2017

Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research. He believes many organizations are wrestling with questions like, “How can I justify this department separate from Sales?” Eventually, Paul explained, Customer Success usually ends up owning more revenue than Sales.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Represent the voice of Restocq’s customers and influence product development roadmap. Also, help drive customer references and case studies. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Roadmap Case Study Training 19

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. As your post-sales team breaks into new industries and use cases, both your product and the definition of “perfect fit” will evolve and increase in the Total Addressable Market (TAM).

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

JUNE 30, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

delighted

APRIL 7, 2020

4 guidelines for adjusting your customer experience program during market disruption. How a home exercise equipment and fitness class startup uses feedback to flag improvements for product entries in a new market. Clarify your marketing and sales messaging. John, President of Patch.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

SmartKarrot

OCTOBER 27, 2022

Partner with product, customer support, marketing, and other teams to drive customer success and achieve objectives. Identifying Cross Platform Opportunities and liaise with the Go-to-market team. testimonials, case studies). Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

APRIL 14, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing, and communications; and coordinating execution within meQuilibrium.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

NetBase

MAY 8, 2019

But that’s not all this prolific business leader offers – his entire outlook on life is a roadmap for businesses to follow – and you can bet that top enterprises are. Berkshire Hathaway has four retail furniture businesses, and Buffett acknowledges that online competitors such as Wayfair have hurt sales — at least in the short term.

Consumers 49

Consumers Case Study Analytics Retail 49

SmartKarrot

FEBRUARY 21, 2022

Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI. Partner with clients to create and deliver Case Studies that can be taken to market. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Help communicate customers’ needs to the Product team and help shape the product roadmap. Partner with clients to create and deliver Case Studies that can be taken to market. Monitor customers’ KPIs to drive the usage of the products.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

AUGUST 26, 2022

Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback. Implementing customer change programmes. Putting in place Success Enablement processes using data and reporting tools.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

APRIL 20, 2022

Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering, and Sales. Work closely with the sales team to improve Client readiness pre-sales and support your clients to drive retention, expansion and upsell.

Customer Success 19

Customer Success Case Study Roadmap Trends 19

SmartKarrot

SEPTEMBER 14, 2021

Gather feedback from other departments (Sales, Client Services, Product, etc.) to improve the overall customer experience for the regional market. Translate customer insights into actionable feedback for the product and go-to-market teams. Commercialize the brand new multivariate testing tool to market.

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

SmartKarrot

MARCH 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: innRoad As a Director of Customer Success, you will lead and mentor teams responsible for customers’ post-sales (implementation, support, customer success). Provide employee training and development, set goals, and manage workload.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SmartKarrot

OCTOBER 17, 2022

Support the marketing programs that develop customer-specific case studies and references. Represent the voice of the customer to provide feedback and insights via high touch relationships into the core product and marketing processes. Be a trusted partner for the customer on the use-case and product functionality.

Customer Success 19

Customer Success Retail Case Study Roadmap 19