Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

delighted

DECEMBER 7, 2021

Guest post contribution by Samidha Visai, Product Manager at Secureframe. In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth.

Case Study 75

Case Study B2B Self Service Software 75

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical.

Case Study 52

Case Study Innovation Study Entertainment 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Before the ink dries on the sales contract, the groundwork for risk mitigation should commence.

Management 10

Management Case Study How To Roadmap 10

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

PeopleMetrics

FEBRUARY 26, 2018

the folks they've endeared themselves to since the start of the sales pursuit. "We End-user NPS feedback should be part and parcel with your software lifecycle management and product development process. Promoters can be referred to Customer Success or Sales & Marketing for testimonials or case studies.

NPS 96

NPS Net Promoter Score Company Feedback 96

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

SmartKarrot

SEPTEMBER 2, 2022

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Grubhub As a Director of Customer Success, you will exceed financial targets by managing pipeline and team activity, with an ability to accurately forecast and motivate. Build customer advocates through reviews, case studies and references.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

SmartKarrot

NOVEMBER 7, 2022

Manage a pipeline of jointly targeted accounts, and/or key partnerships, providing insights. Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

CX Journey

AUGUST 11, 2016

CX Journey delved into the concept of lean management a few weeks ago. At its core, lean management is about maximising customer value while minimising waste. Today I'm pleased to share a guest post by Ben Motteram , aka CXpert. His post includes an interview with Olivia McMillan of REA Group. OM : Absolutely.

Groups 0

Groups System Case Study Roadmap 0

CustomerSuccessBox

SEPTEMBER 4, 2019

When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc.

How To 78

How To Roadmap Customer Success Training 78

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Roadmap Case Study Training 19

Gainsight

JUNE 29, 2021

The need for a team to manage customer relationships and needs became clear as companies started losing customers. SaaS companies have pioneered Customer Success as a function, building dedicated teams to manage relationships and make sure customers are happy and seeing value from a product or service they purchased.

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

MARCH 30, 2022

Manage customer relationships and become the trusted advisor for the customer. Apply here: [link] Role: Customer Success Manager Location: San Jose, CA, US (Hybrid) Organization: Sage As a Customer Success Manager, you will build a cohesive team of Customer Success Advocates that reflects Sage Intacct’s customer-centric approach.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Manage QBRs. testimonials, case studies). Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap ROI 19

Amity

AUGUST 26, 2016

But what about other teams at your company, such as sales, marketing, and product management? Cultivating Trust through Sales. Many buyers think that sales folks will say anything in order to close a deal and more times than we’d like to admit, this is the case. Delivering Trust through Product Management.

Case Study 48

Case Study Roadmap Sales Customers 48

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

AUGUST 26, 2022

Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs. Manage the risk identification and tracking process until issue resolution.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

APRIL 14, 2022

Drive, manage and cultivate relationships with the customers through digital engagement and customer meetings. Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. It acts like a guide to help us understand and manage CX better. This is the phase where you make the sale happen. Customer reviews, case studies, and transparent pricing can be valuable tools in this phase. Now what does a map do?

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SmartKarrot

APRIL 20, 2022

Manage the process for customer escalations, ensuring all the proper stakeholders are involved. Identify upsell opportunities that will be directed to General Managers on the Partnerships team. Work closely with the Engagement Managers to roll out new engagement strategies. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Trends 19

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Assist sales in identifying growth opportunities or renewal risks. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Three key phases for Successful Value Management.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

NOVEMBER 19, 2021

Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap NPS 19

SmartKarrot

SEPTEMBER 14, 2021

Ensure that Customer Success Managers understand the customers’ objectives and are delivering on them. Gather feedback from other departments (Sales, Client Services, Product, etc.) Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals.

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

SmartKarrot

OCTOBER 17, 2022

Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Support the marketing programs that develop customer-specific case studies and references. Support the sales process by communicating with prospective clients, as needed.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

ClientSuccess

APRIL 20, 2017

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research. The Rise of SaaS and Customer Success. What is the ROI on this department?”.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Survicate

JANUARY 11, 2019

How Agendor keeps improving their product with Survicate Website Surveys, and how a Product Management NPS ® Survey can be used to improve the work of the entire company. Agendor is an Online CRM with web and mobile solutions for sales professionals. Tulio Monte Azul, CTO and Product Manager at Agendor, reached out to Survicate.

NPS 40

NPS Customer Insights Survey Roadmap 40